BMW of Monterey

It was easy and painless. welcomed with warm smiles and acom Michael, is a wonderful listener and accommodator . He does it with a warm smile. I have known him for 20 years now . I started my relationship with Michael, is a wonderful listener and accommodator . He does it with a warm smile. I have known him for 20 years now . I started my relationship with the dealership back in 2001 when I got my 330I. He Knows me , he knows what I like . I have to also mention Anna, she is very sweet and accommodating as well, so is jiamie. Cool team of positive energy. thank you guys More

Scheduled service 30k service was a breeze. Morning appointment-quickly checked in and had requested a loaner car. Only negative was not getting a text response to my 30k service was a breeze. Morning appointment-quickly checked in and had requested a loaner car. Only negative was not getting a text response to my question—I had to call 90 minutes later to get a response. Love that they wash the car! More

Recall and Rear Brakes Mike in the Service Department is so kind, personable and helpful. He clearly communicates my car ‘s service needs and is not demanding or pushy! I Mike in the Service Department is so kind, personable and helpful. He clearly communicates my car ‘s service needs and is not demanding or pushy! I love the new building except for the service desks. It is cramped and Mike and the other Service Reception workers need bigger desks. This area is so cramped for patrons and employees that it is uncomfortable for all. And, frankly, comparing it to sales, almost seems discriminatory, giving the impression I know BMW does not want to send. More

Excellent Service My X5 had a dead battery, I called service around 2:00 pm on a Saturday. I spoke with Mike Kyle letting him know it was urgent to get service as this My X5 had a dead battery, I called service around 2:00 pm on a Saturday. I spoke with Mike Kyle letting him know it was urgent to get service as this is my business car. He got me in for service that afternoon around 3:00 pm. Great Service! Thank you Mike. More

Jaime was very clear and friendly. Excellent service. Excellent service. Very friendly staff and direct communication. Bob was great with our purchase and Nathan helped us on the phone when our gas tank Excellent service. Very friendly staff and direct communication. Bob was great with our purchase and Nathan helped us on the phone when our gas tank door would not open. Jaime was excellent in service. More

Best dealership and incredibly helpful! BMW Monterey is hands down the best place to buy a car. Michael Godick will take care of every detail and work hard to get the best deal. From the mom BMW Monterey is hands down the best place to buy a car. Michael Godick will take care of every detail and work hard to get the best deal. From the moment you step in the doors to when you drive out in your new vehicle, you are treated with courtesy. This is my second time buying from them and won’t be my last! Thanks Team! More

Outstanding customer service!! Excellent customer service. I drove 2 hours to buy a car from this dealership and I'm glad I did. Everyone was friendly and professional. Excellent customer service. I drove 2 hours to buy a car from this dealership and I'm glad I did. Everyone was friendly and professional. More

Excellent attentive service. Friendly service. Vehicle was done on time. Clean and ready to go. Chris went beyond to try to help with my Bluetooth audio. Thank you. Friendly service. Vehicle was done on time. Clean and ready to go. Chris went beyond to try to help with my Bluetooth audio. Thank you. More

Airbag My airbag light was on and it was apparently malfunctioning. It was fixed quickly and loaner car was great. Mi i3 was fully charged and they even. Han My airbag light was on and it was apparently malfunctioning. It was fixed quickly and loaner car was great. Mi i3 was fully charged and they even. Hanged battery in my fob More

Used car purchase John is very nice and has very good personality! He is one of the best sales i have met! If u want to buy a car in this dealership,John is absolutely John is very nice and has very good personality! He is one of the best sales i have met! If u want to buy a car in this dealership,John is absolutely a good choice! More