BMW of Monterey

Excellent Service! Absolutely loved doing business with BMW of Monterey. Special mention for Ray Kausin for providing excellent service (5 stars). My experience with dea Absolutely loved doing business with BMW of Monterey. Special mention for Ray Kausin for providing excellent service (5 stars). My experience with dealers and their sales representatives in bay area hasn't been that good and never got good deals even after negotiating for whole day, but my experience with BMW of Monterey was spot on, no fuss! I submitted online enquiry for the BMW I was interested in, immediately in couple of hours I got response back from Ray. In another two days we finalized deal over email! All I had to do was to drive to Monterey from San Jose to pick up my new car! Once I was at their store no fuss around negotiated price, it was everything as we agreed in email (except for minor difference with my trade in). I was out in less than 2 hours from their store with my new BMW!! Ray was generous enough with his offer to deliver car to my home/office in bay area but I decided to pick up myself! I will definitely recommend BMW of Monterey & Ray Kausin for purchasing your next BMW. More

Best dealership ever! A BMW is a special car. Buying a BMW should be a special experience, BMW Monterey and our Client Adviser Ray Kausin gave us that experience. We got th A BMW is a special car. Buying a BMW should be a special experience, BMW Monterey and our Client Adviser Ray Kausin gave us that experience. We got the best deal we found the first time we asked. We received prompt, professional, personable and honest service throughout the entire ordering, buying and delivery process. Finance Manager Kyle Schiavone made the paperwork and financial transaction effortless and enjoyable. BMW Genius Joseph Grant expertly and patiently helped us set up and configure our new BMW, which was perfectly detailed and waiting for us in the large glass walled delivery bay at the center of the dealership when we arrived to pick it up. After less than pleasant interactions with several other dealers, Ray Kausin and the rest of the BMW Monterey staff made the purchase of our new BMW an awesome experience! More

Outstanding,does not compare to San Jose BMW. Pleasantly Outstanding does not compare to San Jose BMW. Pleasantly surprised. Nate was very Knowledgeable And attentive, made us feel very comfortable. If an Outstanding does not compare to San Jose BMW. Pleasantly surprised. Nate was very Knowledgeable And attentive, made us feel very comfortable. If anyone is in search of a new BMW go see Nate Reed!! More

Happy campers with our new car! Great service from both Ray and Kyle. Ray did great in getting us the car and Kyle went above and beyond on the finance saving us more money. Great service from both Ray and Kyle. Ray did great in getting us the car and Kyle went above and beyond on the finance saving us more money. More

It was easy and painless. welcomed with warm smiles and acom Michael, is a wonderful listener and accommodator . He does it with a warm smile. I have known him for 20 years now . I started my relationship with Michael, is a wonderful listener and accommodator . He does it with a warm smile. I have known him for 20 years now . I started my relationship with the dealership back in 2001 when I got my 330I. He Knows me , he knows what I like . I have to also mention Anna, she is very sweet and accommodating as well, so is jiamie. Cool team of positive energy. thank you guys More

Scheduled service 30k service was a breeze. Morning appointment-quickly checked in and had requested a loaner car. Only negative was not getting a text response to my 30k service was a breeze. Morning appointment-quickly checked in and had requested a loaner car. Only negative was not getting a text response to my question—I had to call 90 minutes later to get a response. Love that they wash the car! More

Recall and Rear Brakes Mike in the Service Department is so kind, personable and helpful. He clearly communicates my car ‘s service needs and is not demanding or pushy! I Mike in the Service Department is so kind, personable and helpful. He clearly communicates my car ‘s service needs and is not demanding or pushy! I love the new building except for the service desks. It is cramped and Mike and the other Service Reception workers need bigger desks. This area is so cramped for patrons and employees that it is uncomfortable for all. And, frankly, comparing it to sales, almost seems discriminatory, giving the impression I know BMW does not want to send. More

Excellent Service My X5 had a dead battery, I called service around 2:00 pm on a Saturday. I spoke with Mike Kyle letting him know it was urgent to get service as this My X5 had a dead battery, I called service around 2:00 pm on a Saturday. I spoke with Mike Kyle letting him know it was urgent to get service as this is my business car. He got me in for service that afternoon around 3:00 pm. Great Service! Thank you Mike. More

Jaime was very clear and friendly. Excellent service. Excellent service. Very friendly staff and direct communication. Bob was great with our purchase and Nathan helped us on the phone when our gas tank Excellent service. Very friendly staff and direct communication. Bob was great with our purchase and Nathan helped us on the phone when our gas tank door would not open. Jaime was excellent in service. More

Best dealership and incredibly helpful! BMW Monterey is hands down the best place to buy a car. Michael Godick will take care of every detail and work hard to get the best deal. From the mom BMW Monterey is hands down the best place to buy a car. Michael Godick will take care of every detail and work hard to get the best deal. From the moment you step in the doors to when you drive out in your new vehicle, you are treated with courtesy. This is my second time buying from them and won’t be my last! Thanks Team! More