BMW of Monterey

Personalized Service Anna, Joe, and "Misha" have all provided excellent service to our family for over 5 years. It is a pleasure working with such a polite and profession Anna, Joe, and "Misha" have all provided excellent service to our family for over 5 years. It is a pleasure working with such a polite and professional staff. Anna recognizes my voice when I call to request a service appointment and goes out of her way to provide us with a loaner vehicle that suits our needs. Joe does an excellent job explaining the details of the work than needs to be done on our cars. We have purchased 2 vehicles from Misha and traded in a 3rd and each transaction went well and we continue to refer our friends to him. This dealership is relatively small but provides top notch boutique service that we have not experienced at the larger BMW dealerships. More

Worst Mechanic Experience of My Life I've had 4 BMWs, 2 purchased new, all dealer serviced for a considerable length of time, and this was hands-down the most pitiful experience I've had. I've had 4 BMWs, 2 purchased new, all dealer serviced for a considerable length of time, and this was hands-down the most pitiful experience I've had. Brought my car in for emissions-related work - DME was throwing codes - and the mechanic spent time and $$$, solved nothing, and wrote on payment slip, "Client probably filling gas while engine running," and I left with my car in exactly the same shape as I brought it in. Seriously? What country do you think I live in, where I fill up with the engine running? Or where a dealer service dept. is comfortable shrugging their shoulders? Even my service tech wasn't able to get a straight answer from the mechanic about what work was done. I would've been better off giving a teenager $200 to kick my tires. More

Service My mini had to be towed to your dealership and your service department acted promptly and swiftly and did an excellent job and offered good advice. My mini had to be towed to your dealership and your service department acted promptly and swiftly and did an excellent job and offered good advice. More

Awesome purchase and great service Ray was great. He provided exceptional service! No pressure car buying experience. Everyone at the dealership is very friendly and helpful. Love my Ray was great. He provided exceptional service! No pressure car buying experience. Everyone at the dealership is very friendly and helpful. Love my new set of wheels!, More

Car Service I've taken my car to the dealership for all the services since i bought it back in 2011, and the staff is always very helpful. Chris is my service I've taken my car to the dealership for all the services since i bought it back in 2011, and the staff is always very helpful. Chris is my service adviser and he's always in top of everything making sure my cars gets done what it needs. More

Buying a new John Polli was such a great salesman! Got the car I wanted and it was worth the trip thank you and he’s so friendly John Polli was such a great salesman! Got the car I wanted and it was worth the trip thank you and he’s so friendly More

40,000-mile service Jaime Barrios is so good at what he does. He was efficient, knowledgeable, and treated me with utmost respect and friendliness. I love the new buildin Jaime Barrios is so good at what he does. He was efficient, knowledgeable, and treated me with utmost respect and friendliness. I love the new building. Easy access. Comfortable waiting area. Great coffee! More

Another great experience at BMW of Monterey worked with Ray and had an amazing experience through out the event. Would definitely recommend and would definitely do business again. Michael also w worked with Ray and had an amazing experience through out the event. Would definitely recommend and would definitely do business again. Michael also went above and beyond in finance, had a great experience altogether. More

Love my X1! Ray in Sales was the best! He was prompt in responding to my initial inquiry, helped me secure the exact car I was looking for and made me feel very Ray in Sales was the best! He was prompt in responding to my initial inquiry, helped me secure the exact car I was looking for and made me feel very welcome when I arrived to purchase the car. I came from SF to Monterey so he even sent a text to make sure I made it home safely! Everyone I met with was professional and nice -- great experience! More

Great service with a smile! From the first time I took my son's 08 335I to this dealership, I was hooked with great service and great smiles. The car had a lot of problems that From the first time I took my son's 08 335I to this dealership, I was hooked with great service and great smiles. The car had a lot of problems that BMW of Monterey took care of with warranty, and the great thing is that it did not cost a lot more than other unauthorized places that I got quotes from. But, the icing on the cake is the way I got treated by my service adviser Mr. Jaime and Ms. Anna. The were very knowledgeable, professional, caring and kind, I got text up dates periodically and a call if they needed my approval for anything. Very happy and now I'm planning to buy my next car from them. More