BMW of Monterey

Looking out for my individual needs. Joe was ready when I arrived (a bit late). I was scheduled for a drop off but he was able to provide me with a loaner for the day. The extensive 5hr m Joe was ready when I arrived (a bit late). I was scheduled for a drop off but he was able to provide me with a loaner for the day. The extensive 5hr maintenance was completed on time. Although, I arrived a few minutes for pick up, he waited for me to complete the transaction. Thanks, also to the gentleman that helped transfer all my belongings(car seats/back packs etc.) to the loaner and back again. Much appreciated. Gratzie, Joe More

New car first service. New car first service for a x5. The dealership accommodated my difficult schedule and provided a loaner car to allow me to keep my work appointments. New car first service for a x5. The dealership accommodated my difficult schedule and provided a loaner car to allow me to keep my work appointments. Greatly appreciated. The service and individuals were excellent. More

great customer service jeremy was great!! Went in for my glove box which was faulty and i was going to install myself,, Jeremy said go get a coffee.. Ill get it done for you jeremy was great!! Went in for my glove box which was faulty and i was going to install myself,, Jeremy said go get a coffee.. Ill get it done for you... More

Great attention to customer needs Took extra care to examine all aspects of keeping the service and repair as complete and convenient as possible and offered some appropriate rewards d Took extra care to examine all aspects of keeping the service and repair as complete and convenient as possible and offered some appropriate rewards discounts and a free loaner car. More

Personalized Service Anna, Joe, and "Misha" have all provided excellent service to our family for over 5 years. It is a pleasure working with such a polite and profession Anna, Joe, and "Misha" have all provided excellent service to our family for over 5 years. It is a pleasure working with such a polite and professional staff. Anna recognizes my voice when I call to request a service appointment and goes out of her way to provide us with a loaner vehicle that suits our needs. Joe does an excellent job explaining the details of the work than needs to be done on our cars. We have purchased 2 vehicles from Misha and traded in a 3rd and each transaction went well and we continue to refer our friends to him. This dealership is relatively small but provides top notch boutique service that we have not experienced at the larger BMW dealerships. More

Worst Mechanic Experience of My Life I've had 4 BMWs, 2 purchased new, all dealer serviced for a considerable length of time, and this was hands-down the most pitiful experience I've had. I've had 4 BMWs, 2 purchased new, all dealer serviced for a considerable length of time, and this was hands-down the most pitiful experience I've had. Brought my car in for emissions-related work - DME was throwing codes - and the mechanic spent time and $$$, solved nothing, and wrote on payment slip, "Client probably filling gas while engine running," and I left with my car in exactly the same shape as I brought it in. Seriously? What country do you think I live in, where I fill up with the engine running? Or where a dealer service dept. is comfortable shrugging their shoulders? Even my service tech wasn't able to get a straight answer from the mechanic about what work was done. I would've been better off giving a teenager $200 to kick my tires. More

Service My mini had to be towed to your dealership and your service department acted promptly and swiftly and did an excellent job and offered good advice. My mini had to be towed to your dealership and your service department acted promptly and swiftly and did an excellent job and offered good advice. More

Awesome purchase and great service Ray was great. He provided exceptional service! No pressure car buying experience. Everyone at the dealership is very friendly and helpful. Love my Ray was great. He provided exceptional service! No pressure car buying experience. Everyone at the dealership is very friendly and helpful. Love my new set of wheels!, More

Car Service I've taken my car to the dealership for all the services since i bought it back in 2011, and the staff is always very helpful. Chris is my service I've taken my car to the dealership for all the services since i bought it back in 2011, and the staff is always very helpful. Chris is my service adviser and he's always in top of everything making sure my cars gets done what it needs. More

Buying a new John Polli was such a great salesman! Got the car I wanted and it was worth the trip thank you and he’s so friendly John Polli was such a great salesman! Got the car I wanted and it was worth the trip thank you and he’s so friendly More