BMW of Monterey

Excellent service, helpful,knowledgeable staff Joe was friendly and helpful. Gave a good explanation of service needed. Continued to keep us updated re. when service was completed. Car was ready Joe was friendly and helpful. Gave a good explanation of service needed. Continued to keep us updated re. when service was completed. Car was ready when promised. You have a great service center end I will be back More

Excellent service This is a very busy service department. Mike is an excellent and caring Service Advisor. I waited for my car at the dealership, and it was ready at th This is a very busy service department. Mike is an excellent and caring Service Advisor. I waited for my car at the dealership, and it was ready at the promised time. Good coffee and snacks in a comfortable waiting lounge. More

Great service and price. Erdal helped me in the phone and everything was arranged by the time I was at the dealership. Will definitely be back. everything was arranged by the time I was at the dealership. Will definitely be back. More

Had a great experience with John at BMW Monterey. I’m extremely busy and he helped me secure the specific car I wanted within hours. Definitely coming back when I’m ready for another car extremely busy and he helped me secure the specific car I wanted within hours. Definitely coming back when I’m ready for another car More

Great people, great service Bought my X5 here. The sales person Nathan Reed was professional, courteous, pleasant to work with and never pushy. He was highly knowledgeable abou Bought my X5 here. The sales person Nathan Reed was professional, courteous, pleasant to work with and never pushy. He was highly knowledgeable about cars and pointed out some features while test driving so I appreciated that. The service team was also top notch. Had a few items that needed addressing and Jeremy went above and beyond duty to ensure they were taken cared of. Anna, who took care of setting me up with a loaner, was super nice and pleasant to work with. Really nice staff that seems to enjoy their jobs and focuses on customer service. Only had positive experiences at BMW Monterey and would definitely recommend this dealership in this future. I can't say this about other BMW dealerships. More

Lucky to have a local dealership Beautiful dealership building. Great services. They notified me when the car was ready. I highly recommend BMW of Monterey. The guest parking coul Beautiful dealership building. Great services. They notified me when the car was ready. I highly recommend BMW of Monterey. The guest parking could improve, no enough spaces and not well parked. More

Looking out for my individual needs. Joe was ready when I arrived (a bit late). I was scheduled for a drop off but he was able to provide me with a loaner for the day. The extensive 5hr m Joe was ready when I arrived (a bit late). I was scheduled for a drop off but he was able to provide me with a loaner for the day. The extensive 5hr maintenance was completed on time. Although, I arrived a few minutes for pick up, he waited for me to complete the transaction. Thanks, also to the gentleman that helped transfer all my belongings(car seats/back packs etc.) to the loaner and back again. Much appreciated. Gratzie, Joe More

New car first service. New car first service for a x5. The dealership accommodated my difficult schedule and provided a loaner car to allow me to keep my work appointments. New car first service for a x5. The dealership accommodated my difficult schedule and provided a loaner car to allow me to keep my work appointments. Greatly appreciated. The service and individuals were excellent. More

great customer service jeremy was great!! Went in for my glove box which was faulty and i was going to install myself,, Jeremy said go get a coffee.. Ill get it done for you jeremy was great!! Went in for my glove box which was faulty and i was going to install myself,, Jeremy said go get a coffee.. Ill get it done for you... More

Great attention to customer needs Took extra care to examine all aspects of keeping the service and repair as complete and convenient as possible and offered some appropriate rewards d Took extra care to examine all aspects of keeping the service and repair as complete and convenient as possible and offered some appropriate rewards discounts and a free loaner car. More