BMW of Monterey

Knowledgeable and fun! I visited the dealership for the first time on Saturday, Oct. 19th, 2019. I was with friends and visited five dealerships that day in order to get an I visited the dealership for the first time on Saturday, Oct. 19th, 2019. I was with friends and visited five dealerships that day in order to get an overview of SUV's on the market. We met Parris Yancey. He was very personable and we all walked away thinking, "What a great salesman." After narrowing my search down to two dealerships, I returned to BMW the following Thursday by myself. As a single woman, it is intimidating to buy a car. Parris really listened to what I wanted in a car and steered me to the perfect SUV for my needs. He was very knowledgable and fun to work with as we test drove the car and went through the many features. Michael Crnkovich was very organized and concise in his overview of all of the offers and paperwork involved in the purchase. The showroom and service waiting rooms are immaculately clean and modern. Overall, is was a very positive experience. More

Top notch This dealership never stops with their outmost professional service, We are always treated great and our cars are always getting The best service This dealership never stops with their outmost professional service, We are always treated great and our cars are always getting The best service there is More

Customer service Chris has amazing customer service! He is always in constant communication. Ensure vehicle is always clean and ready in a timely manner thank you for Chris has amazing customer service! He is always in constant communication. Ensure vehicle is always clean and ready in a timely manner thank you for your support! More

Concise & Personable Anna is on-point; she had me processed and in a loaner vehicle within 15mins of checking-in to Service. Jaime provided a patient ear for my ramblin Anna is on-point; she had me processed and in a loaner vehicle within 15mins of checking-in to Service. Jaime provided a patient ear for my rambling mechanical concerns, and reviewed them on paper with me to insure that the technician would easily understand all issues. Jaime was also outstanding at communicating the potential financial outcomes for the various repairs needed. Between Anna and Jaime, expectations were clearly communicated and I felt perfectly cared for as a result... and my car runs great now! More

Perfect service and genuine respect The dealership is immacuate and warmimg for employees and customers. I was met by Zack and he was a great first touch representative for the dealersh The dealership is immacuate and warmimg for employees and customers. I was met by Zack and he was a great first touch representative for the dealership. He made me very comfortable getting started. Mike was great checking me in and setting expectations correctly. Anna was magnificent in helping me in the next step of a loaner car. She sat in the car while I learned the nuances of the i3 and was so helpful. It took along time to fix the recall problem..but that only meant it was great work being accomished. It was a top shelf experience. Tom Mitchell More

Outstanding Customer Service from Anna and Joe I have to give a special Shout Out to Anna for helping me when everyone else said "NO" My 2015 535D was experiencing problems and when dealers in Mt I have to give a special Shout Out to Anna for helping me when everyone else said "NO" My 2015 535D was experiencing problems and when dealers in Mt View and San Jose said they did not have appointments for weeks, Anna said come on in. She told me drive in and ask for her and from that Point on everything was as smooth as glass. My service provider Joe informed me my car was still under warranty and that all would be handled in a timely and efficient manner. While I was speaking to Joe, Anna got me a loaner and handled everything quickly and efficiently. What a pleasure it was to deal with these people. If you have questions and are thinking about what BMW dealership to go to, hands down Monterey BMW. Ask for Anna Kwon or Joe Campos. They are professional, efficient and always positive . Thanks David Longaker More

Incredible Service Person The service person was an excellent communicator and did a great job explaining to me all the work that was completed on my car. He was patient and e The service person was an excellent communicator and did a great job explaining to me all the work that was completed on my car. He was patient and extremely understanding about my need to fully understand the work that was done and why. Thank you! More

Third car from John Polli My experience was excellent. In fact, my past experience was so good, that when I knew I was going to purchase again, I picked up the phone and calle My experience was excellent. In fact, my past experience was so good, that when I knew I was going to purchase again, I picked up the phone and called John Polli, who sold to me last time. Because he is so good at what he does, I am now sending my mom to him and will buy from him again. He made it an enjoyable experience. i also appreciated the discussion and experience in finance. Kyle Schiavone made it actually fun and easy. He is also great at his job. BMW of Monterey hires very well. More

Friendly, quick, and service and support I have been taking both of my cars to this dealership for years. Chris has been our go to person and has been great in responding to concerns and has I have been taking both of my cars to this dealership for years. Chris has been our go to person and has been great in responding to concerns and has tried to assist as much he could. His support starts from the time you make an appointment to the time you depart with your vehicle. He is one person who tries who work with you and is not just out to get you in and out. More

Pleasent experience, Tony Very much enjoying my new BMW Gary Kihs was extremely Kind and helpful is amazing with so much knowledge on the car business and customer service I Very much enjoying my new BMW Gary Kihs was extremely Kind and helpful is amazing with so much knowledge on the car business and customer service I really recommended him and buy again on BMW of Monterey with Gary. More