BMW of Monterey

Perfect service and genuine respect The dealership is immacuate and warmimg for employees and customers. I was met by Zack and he was a great first touch representative for the dealersh The dealership is immacuate and warmimg for employees and customers. I was met by Zack and he was a great first touch representative for the dealership. He made me very comfortable getting started. Mike was great checking me in and setting expectations correctly. Anna was magnificent in helping me in the next step of a loaner car. She sat in the car while I learned the nuances of the i3 and was so helpful. It took along time to fix the recall problem..but that only meant it was great work being accomished. It was a top shelf experience. Tom Mitchell More

Outstanding Customer Service from Anna and Joe I have to give a special Shout Out to Anna for helping me when everyone else said "NO" My 2015 535D was experiencing problems and when dealers in Mt I have to give a special Shout Out to Anna for helping me when everyone else said "NO" My 2015 535D was experiencing problems and when dealers in Mt View and San Jose said they did not have appointments for weeks, Anna said come on in. She told me drive in and ask for her and from that Point on everything was as smooth as glass. My service provider Joe informed me my car was still under warranty and that all would be handled in a timely and efficient manner. While I was speaking to Joe, Anna got me a loaner and handled everything quickly and efficiently. What a pleasure it was to deal with these people. If you have questions and are thinking about what BMW dealership to go to, hands down Monterey BMW. Ask for Anna Kwon or Joe Campos. They are professional, efficient and always positive . Thanks David Longaker More

Incredible Service Person The service person was an excellent communicator and did a great job explaining to me all the work that was completed on my car. He was patient and e The service person was an excellent communicator and did a great job explaining to me all the work that was completed on my car. He was patient and extremely understanding about my need to fully understand the work that was done and why. Thank you! More

Third car from John Polli My experience was excellent. In fact, my past experience was so good, that when I knew I was going to purchase again, I picked up the phone and calle My experience was excellent. In fact, my past experience was so good, that when I knew I was going to purchase again, I picked up the phone and called John Polli, who sold to me last time. Because he is so good at what he does, I am now sending my mom to him and will buy from him again. He made it an enjoyable experience. i also appreciated the discussion and experience in finance. Kyle Schiavone made it actually fun and easy. He is also great at his job. BMW of Monterey hires very well. More

Friendly, quick, and service and support I have been taking both of my cars to this dealership for years. Chris has been our go to person and has been great in responding to concerns and has I have been taking both of my cars to this dealership for years. Chris has been our go to person and has been great in responding to concerns and has tried to assist as much he could. His support starts from the time you make an appointment to the time you depart with your vehicle. He is one person who tries who work with you and is not just out to get you in and out. More

Pleasent experience, Tony Very much enjoying my new BMW Gary Kihs was extremely Kind and helpful is amazing with so much knowledge on the car business and customer service I Very much enjoying my new BMW Gary Kihs was extremely Kind and helpful is amazing with so much knowledge on the car business and customer service I really recommended him and buy again on BMW of Monterey with Gary. More

Best purchase experience I purchased a 2020 BMW X3 M and it was one of the best dealer experiences I have had buying car. I have purchased all my cars in the past from onlin I purchased a 2020 BMW X3 M and it was one of the best dealer experiences I have had buying car. I have purchased all my cars in the past from online services and now that they are gone I would only purchase my BMW from this dealer ship. No going back and forth on price paper Work was done before I got to the dealer and was there total of 1 hour. Thank you Nathan Reed. More

Excellent customer service Mike Kyle, continues to demonstrate professionalism and provides excellent customer service. He takes the time to go over all aspects of my vehicle Mike Kyle, continues to demonstrate professionalism and provides excellent customer service. He takes the time to go over all aspects of my vehicle and recommended solutions to keep my vehicle at its optimum. More

First Class Service Joe is always amazing and takes care of all our needs. Keeps us informed and just gets the job done. Thanks for the great Service Joe. Joe is always amazing and takes care of all our needs. Keeps us informed and just gets the job done. Thanks for the great Service Joe. More

Knowledgeable staff AD came in to meet and show me the car even though that was his day off. He is very knowledgeable about the car. I also liked how Devon cut to the c AD came in to meet and show me the car even though that was his day off. He is very knowledgeable about the car. I also liked how Devon cut to the chase in the price negotiation phase and did not waste each other's time. In contrast my experience in the financing phase was not as pleasant. In the beginning, I was pushed hard to buy the lease insurance for $1995. Even though I ended up paying $1,626 (at cost, according to the financing representative), I'll stand to lose this money if I decide to buy the vehicle out right at the end of the lease. More