BMW of Monterey

Anna and Joe are simply wonderful! Anna is friendly Anna and Joe are simply wonderful! Anna is friendly and always tries to accommodate in making sure we receive a loaner when car service is needed Anna and Joe are simply wonderful! Anna is friendly and always tries to accommodate in making sure we receive a loaner when car service is needed. On our last visit, I stopped by to get a future appointment. She asked if she gave me a loaner could I leave the car right then. Awesome! This results in a happy customer and no down time for BMW service. We’ve been with Joe for several years. He is always professional and friendly. He lets us know when new deals come up the dealership. He keeps in touch throughout the service appointment letting you know in a timely manner when it’s time for pickup. Great BMW team members! More

Excellent Service -430i GC 3 yr service The car reminded me to set up the service, so I stopped in and set up service and loaner with Chris. Dropped the car off this morning, Anna and Chris The car reminded me to set up the service, so I stopped in and set up service and loaner with Chris. Dropped the car off this morning, Anna and Chris had loaner and paperwork ready to go; Chris called about 11, car going into wash, so I went over and picked it up. Excellent service as always, an informative visit, and a nice clean car too. I'll likely buy here again....... More

Life saver today ! thank you Friendly and efficient service. Anna took my call today, my car broke down on Hwy 1 leaving Carmel, I was having it towed in. Anna arranged an appoi Friendly and efficient service. Anna took my call today, my car broke down on Hwy 1 leaving Carmel, I was having it towed in. Anna arranged an appointment with our service Tech Chris for the morning. I asked for a ride back to my house, yes of course we can do that. I asked if they could get a rental car at such a short notice, she said, you are talking to the right person, yes we can do that. Anna and Chris were familiar with our vehicles, we have been customers for many years. Its nice to know that they care. Thank you. Christine M More

Good service, good vibe I recently brought my car in for a tutorial on how to adjust a few things. The gentleman was prompt, polite, and explained everything without talking I recently brought my car in for a tutorial on how to adjust a few things. The gentleman was prompt, polite, and explained everything without talking down to me. I then opted to get an oil change and service. The service mgr. was also polite, friendly, competent. My car was done in the estimated time, the final cost was within the estimate, and I got a complimentary car wash and vacuum. It always costs more than one anticipates, but the mgr. gave me the best deal possible and worked with my budget. As always, Ray is the best. He takes the time to come over and say hello and make sure I am getting the service I request. More

Impressed Very pleased with the service at BMW. Everyone was friendly and helpful. Car repairs were completed in a reasonable amount of time - the loaner help Very pleased with the service at BMW. Everyone was friendly and helpful. Car repairs were completed in a reasonable amount of time - the loaner helped. More

I was satisfied with the work My first contact at the dealership was Joe. He was very friendly and showed interest in working with me to get my car repaired. I was satisfied with My first contact at the dealership was Joe. He was very friendly and showed interest in working with me to get my car repaired. I was satisfied with the work completed in my car, however I though it was a bit pricey. More

Knowledgeable and fun! I visited the dealership for the first time on Saturday, Oct. 19th, 2019. I was with friends and visited five dealerships that day in order to get an I visited the dealership for the first time on Saturday, Oct. 19th, 2019. I was with friends and visited five dealerships that day in order to get an overview of SUV's on the market. We met Parris Yancey. He was very personable and we all walked away thinking, "What a great salesman." After narrowing my search down to two dealerships, I returned to BMW the following Thursday by myself. As a single woman, it is intimidating to buy a car. Parris really listened to what I wanted in a car and steered me to the perfect SUV for my needs. He was very knowledgable and fun to work with as we test drove the car and went through the many features. Michael Crnkovich was very organized and concise in his overview of all of the offers and paperwork involved in the purchase. The showroom and service waiting rooms are immaculately clean and modern. Overall, is was a very positive experience. More

Top notch This dealership never stops with their outmost professional service, We are always treated great and our cars are always getting The best service This dealership never stops with their outmost professional service, We are always treated great and our cars are always getting The best service there is More

Customer service Chris has amazing customer service! He is always in constant communication. Ensure vehicle is always clean and ready in a timely manner thank you for Chris has amazing customer service! He is always in constant communication. Ensure vehicle is always clean and ready in a timely manner thank you for your support! More

Concise & Personable Anna is on-point; she had me processed and in a loaner vehicle within 15mins of checking-in to Service. Jaime provided a patient ear for my ramblin Anna is on-point; she had me processed and in a loaner vehicle within 15mins of checking-in to Service. Jaime provided a patient ear for my rambling mechanical concerns, and reviewed them on paper with me to insure that the technician would easily understand all issues. Jaime was also outstanding at communicating the potential financial outcomes for the various repairs needed. Between Anna and Jaime, expectations were clearly communicated and I felt perfectly cared for as a result... and my car runs great now! More