BMW of Monterey

Basic Service Completed as Promised Little communication but got the job done...I think. Have the paper to prove it. Since it was free, I didn't get much voluntary information. I always Little communication but got the job done...I think. Have the paper to prove it. Since it was free, I didn't get much voluntary information. I always want more information and preventative care. More

Recall service Software update, appointment easily made, loaner provided, service performed, car washed, called when ready. It could only have been better had they Software update, appointment easily made, loaner provided, service performed, car washed, called when ready. It could only have been better had they picked up the car and delivered. More

Great customer service - Ray Kausin This is a great dealership! Everyone is super helpful and goes above and beyond to make you feel at home. Ray was great- he was efficient, kind and pr This is a great dealership! Everyone is super helpful and goes above and beyond to make you feel at home. Ray was great- he was efficient, kind and professional. Would highly recommend this dealership! More

I love my new car!!!! Awesome service! Everyone is so welcoming! I haven’t bought a new car in years and I was so indecisive. I wanted to make the right choice. Ray in sale Awesome service! Everyone is so welcoming! I haven’t bought a new car in years and I was so indecisive. I wanted to make the right choice. Ray in sales listened to what I was looking for and respected that I wanted to stay within a budget. Best choice and I’m so in love with my new car! More

A great place to buy a BMW! Ray, Nathan and Josh all helped me get my new X7. They're all great guys and made the process very easy. I don't have any problem recommending BMW o Ray, Nathan and Josh all helped me get my new X7. They're all great guys and made the process very easy. I don't have any problem recommending BMW of Monterey. They have great people. More

BMW Gets It! You all do a great job! 5 Stars! You are the Gold Standard! You do it right the first time, and I thank you for that; given a hectic day( at work) You all do a great job! 5 Stars! You are the Gold Standard! You do it right the first time, and I thank you for that; given a hectic day( at work);and needing service asap; its great to know that BMW has your back! Terry L Franklin MD More

"The Ultimate Driving Machine and a Great Team" I recently undertook a search for a new vehicle. My last car purchase was from BMW of Monterey so I decided to check the dealership out again. I was I recently undertook a search for a new vehicle. My last car purchase was from BMW of Monterey so I decided to check the dealership out again. I was impressed with Ray's solution sales approach, his listening skills and his customer driven attention. I purchased a low mileage 330i, 2019 loaner. His follow-up was excellent and he was not pushy. I worked with Joseph on their Genius Team to orient me to the amazing features of the car and assist me with any technical issues. I purchased the car before Thanksgiving and Ray called me just this week after a welcome email to confirm that all was working well. I love the car and am very impressed with their interest in building a working relationship with their team! Thumbs up! More

Great Experience! Ray treated us like family! Overall great experience! Would definitely return as a repeat customer! No pressure sales and no spinning or confusing Ray treated us like family! Overall great experience! Would definitely return as a repeat customer! No pressure sales and no spinning or confusing tactics. They will treat you like family! More

Fantastic experience with Ray We had a great experience with Ray! He went above and beyond for us, and made the car buying process easy and enjoyable! We will always work with him We had a great experience with Ray! He went above and beyond for us, and made the car buying process easy and enjoyable! We will always work with him in the future. Thank you again, Ray! More

Great, easy, quick Working with Ray was an enjoyable experience and I would highly recommend both him and Bmw of Monterey to anyone looking for their next car. I found Working with Ray was an enjoyable experience and I would highly recommend both him and Bmw of Monterey to anyone looking for their next car. I found Ray to be knowledgeable and genuine. More