BMW of Monterey

The Staff is friendly and the new Lobby area is quite lovely. Mike Kyle is professional, attentive, knowledgeable about the services needed for the car lovely. Mike Kyle is professional, attentive, knowledgeable about the services needed for the car More

Always a pleasure.. From the moment I got to the service area, I received nothing but smiles and quick attention from everyone. Anna and Mike were all ready for me, had From the moment I got to the service area, I received nothing but smiles and quick attention from everyone. Anna and Mike were all ready for me, had all my requests listed, got me in a loaner car and out the door in no time. Same thing when I got back to pick it up. It's sooo very refreshing to be appreciated and treated like you're special, even when you're just goin' in for an oil change. Wow. Awesome. More

Great service! Got top notch service as always. Was also offered a free loaner due to plenty of availability. Service was performed quickly and efficiently. The text Got top notch service as always. Was also offered a free loaner due to plenty of availability. Service was performed quickly and efficiently. The text video from the mechanic summarizing the needed work was very useful. More

Great Customer Service Enjoyed a very smooth process. From the person that welcomes you and directs you to your service representative (in this case Mike Kyle), and working Enjoyed a very smooth process. From the person that welcomes you and directs you to your service representative (in this case Mike Kyle), and working with Anna Kwon, it was so easy and they were very commodating and provided excellent service. Anna is always cheerful and goes above and beyond to work to satisfy the customer. I look forward to her taking care of us every time we need service. More

If you want a BMW there is no better person to work with. He genuinely cares about you and will make it easy to purchase your dream car. My dream came true today and it was all because of John's hard work to He genuinely cares about you and will make it easy to purchase your dream car. My dream came true today and it was all because of John's hard work to make this happen. Thank you so much John. I will always refer people to you. More

From the first contact until the last, Parris was responsive and proactive in getting us the car we wanted and handling our questions and the final details in getting everything “just right”. He even responsive and proactive in getting us the car we wanted and handling our questions and the final details in getting everything “just right”. He even dug around to find a replacement knob for the stereo, a set of original equipment floor mats in the correct color and followed through on every detail on our used car purchase. Thank you, Parris! More

Excellent Customer Service I have always dealt with Anna on scheduling my appointments. Very superb customer service. She talks to us like family. So accommodating, flexible and I have always dealt with Anna on scheduling my appointments. Very superb customer service. She talks to us like family. So accommodating, flexible and understands that I'm a working mom in the bay area where everything is fast pace. More

Friendly professional, I’ve never felt better treated or more confident that I made the right choice. Selling a quality product requires quality folks. John Polli is quality and a great credit to BMW Monter more confident that I made the right choice. Selling a quality product requires quality folks. John Polli is quality and a great credit to BMW Monterey More

Best Salesman - John Polli My husband and I bought our first BMW and will be returning customers due to the outstanding experience we had with John Polli at BMW of Monterey. He My husband and I bought our first BMW and will be returning customers due to the outstanding experience we had with John Polli at BMW of Monterey. He was wonderful to work with, very professional and pleasant. I would highly recommend John to friends or anyone thinking about purchasing a BMW. More

I dropped my car off at the dealership with Joe on Thursday at 1:15pm. I did not get a call to let me know that my car was ready for pick up. I called around 5:30pm to follow up and was told that th Thursday at 1:15pm. I did not get a call to let me know that my car was ready for pick up. I called around 5:30pm to follow up and was told that the service department was closed for the day; however, the receptionist told me that I was able to pick up my car from the reception, which I did. When I got to the dealership, there were several sales people that were standing around, chit chatting and only when I asked where the reception was did they acknowledge that I had walked in. The receptionist was very nice and professional, but told me when handing my keys that my car was in the west parking lot and to walk around and click my keys until I found it. She offered to accompany me to find my car, but I declined. I did ultimately find it in the back parking lot behind a cement wall, but only after a 15 minute search through the entire parking lot. I was not pleased with this level of service. More