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BMW of Monterey

Seaside, CA

Overview
Reviews
4.6
1,066 Reviews
Call Dealership (831) 920-0743
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1 Geary Plaza

Seaside, CA

93955

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Showing 1,066 reviews

September 29, 2024

My agent was kind and Professional, and Arranged transportation for me. I was so delighted to see that my car was vacuumed when I picked it up. Thank you!! More

by sally5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Garcia
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Sep 29, 2024 -

BMW of Monterey responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Sally, please let us know. Sincerely Rick Lollar Service Manager

September 28, 2024

Well done and timely, good explanations, no gouging or sales of unnecessary work. Appreciate the transparency More

by BRUNO.ARBITRATION.MEDIATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Michael Crnkovich, Everardo Contreras
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Sep 29, 2024 -

BMW of Monterey responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely Rick Lollar Service Manager

September 28, 2024

Joseph provided a seamless car buying experience and the whole dealership does a great job. More

by MCCRCHR
Recommend Dealer
Yes
Employees Worked With
Joseph
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Sep 29, 2024 -

BMW of Monterey responded

Thanks for sharing about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

September 27, 2024

Sometimes a corporation gets in its way, because it gets too big. I had to wait for a transfer case oil for two weeks, and then went elsewhere to get it in one day. More

by darrylburns
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Sep 27, 2024 -

BMW of Monterey responded

Darryl, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely Rick Lollar Service Manager

September 27, 2024

As abb been accommodation-, he rescheduled the mechanic to complete this major job as soon as possible. More

by JAMES2919
Recommend Dealer
Yes
Employees Worked With
Chris Almeida
Report | Print
Sep 27, 2024 -

BMW of Monterey responded

James, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris and our team met your expectations. Thank you again for choosing BMW of Monterey. We look forward to having you as one of our valued customers for many more years to come! Sincerely Rick Lollar Service Manager

September 26, 2024

Service was amazing. My car broke down during Car week and I was from out of town. It all worked out beautifully. More

by SJESSUP_SCHWARZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Aliamda (sp), Mike Kyle
Report | Print
Sep 26, 2024 -

BMW of Monterey responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely Rick Lollar Service Manager

September 25, 2024

Buying a car from them site unseen was the most amazing experience that I've had. The price was right and everything promised was worked on. More

by Abhilash M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Crnkovich, John Polli
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Sep 26, 2024 -

BMW of Monterey responded

It's fantastic to hear that we provided you with great customer service while assisting you with your car purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Monterey! Sincerely, Andrew Jennings General Sales Manager

September 23, 2024

Amazing service as usual! They Definitely took care of my car and had awesome customer service More

by KVU93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Edgar Garcia
Report | Print
Sep 24, 2024 -

BMW of Monterey responded

Thanks for sharing your thoughts about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

September 22, 2024

Looking forward to my next service. Hopefully the oil will be in soon…why did they pic a hard to get on; More

by APOMATTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Sep 24, 2024 -

BMW of Monterey responded

It's great to hear that Mike was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of Monterey! Sincerely Rick Lollar Service Manager

September 21, 2024

Great staff and such a wonderful deal on our car ! We love it so much . More

by CR12547
Recommend Dealer
Yes
Employees Worked With
I don’t see any of the people we worked with .
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Sep 22, 2024 -

BMW of Monterey responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely Rick Lollar Service Manager

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