BMW of Monterey

It was a pleasure dealing with Joe at the dealership. He was courteous, efficient, and totally professional. I was extremely pleased with my experience there. was courteous, efficient, and totally professional. I was extremely pleased with my experience there. More

Best service department ever! They’re picked up my car and dropped it off. I also got a great video walk thru of the inspection of my car from the mechanic. Very friendly and professional. Thank you!! and dropped it off. I also got a great video walk thru of the inspection of my car from the mechanic. Very friendly and professional. Thank you!! More

A wonderful buying experience with no pressure We bought our new BMW here for one, the facility is very attractive and clean, and two, everyone we dealt with was very friendly. We have to give the We bought our new BMW here for one, the facility is very attractive and clean, and two, everyone we dealt with was very friendly. We have to give the highest praise for Nathan Reed, the salesman who helped us through the entire purchasing process. No pressure, quite knowledgeable , and very friendly guy. We initially started with the Volvo dealership to purchase a hybrid Volvo, but we turned away because of the facility, we had to look for a salesman, and the selection was not good. It was a whole different and pleasing experience with BMW of Monterey. RLR More

Everyone was great. The man who picked up and dropped off the car and the service person who did the video. Good group of people. the car and the service person who did the video. Good group of people. More

We brought our BMW in for repair of a recall part. Very professional & courteous staff and my wife and I appreciated the video from the service technician doing the inspection. professional & courteous staff and my wife and I appreciated the video from the service technician doing the inspection. More

Easy, quick, straight forward This was straight forward experience, I brought in for recall and extra service. I was not pushed to do extra work, even though it was needed. Schedul This was straight forward experience, I brought in for recall and extra service. I was not pushed to do extra work, even though it was needed. Scheduling went quick, etc. More

The Staff is friendly and the new Lobby area is quite lovely. Mike Kyle is professional, attentive, knowledgeable about the services needed for the car lovely. Mike Kyle is professional, attentive, knowledgeable about the services needed for the car More

Always a pleasure.. From the moment I got to the service area, I received nothing but smiles and quick attention from everyone. Anna and Mike were all ready for me, had From the moment I got to the service area, I received nothing but smiles and quick attention from everyone. Anna and Mike were all ready for me, had all my requests listed, got me in a loaner car and out the door in no time. Same thing when I got back to pick it up. It's sooo very refreshing to be appreciated and treated like you're special, even when you're just goin' in for an oil change. Wow. Awesome. More

Great service! Got top notch service as always. Was also offered a free loaner due to plenty of availability. Service was performed quickly and efficiently. The text Got top notch service as always. Was also offered a free loaner due to plenty of availability. Service was performed quickly and efficiently. The text video from the mechanic summarizing the needed work was very useful. More

Great Customer Service Enjoyed a very smooth process. From the person that welcomes you and directs you to your service representative (in this case Mike Kyle), and working Enjoyed a very smooth process. From the person that welcomes you and directs you to your service representative (in this case Mike Kyle), and working with Anna Kwon, it was so easy and they were very commodating and provided excellent service. Anna is always cheerful and goes above and beyond to work to satisfy the customer. I look forward to her taking care of us every time we need service. More