BMW of Monterey

Best service department ever! Anna, Joe and Jeremy always exceed my expectations! Anna is so cheerful and smart, anticipates what I need before I even ask. Today, I even got a video of my 14 point i always exceed my expectations! Anna is so cheerful and smart, anticipates what I need before I even ask. Today, I even got a video of my 14 point inspection from my mechanic during the day. I would not take my car anywhere else. Jim R More

It has been truly a pleasure doing business with BMW of Monterey. Tommy Moncivais in service is extremely efficient and gets you through the process of checking in wonderfully and always keeping you up to Monterey. Tommy Moncivais in service is extremely efficient and gets you through the process of checking in wonderfully and always keeping you up to date on the progress of your service. Anna is the most pleasant and professional individual working in her position. She is a valuable asset to your team. Great job! More

I held on to John Polli's business card for years as he had left an impression of being a gentleman. So, when I was shopping for a car and went to BMW of Monterey, I asked for John. His sincerity and profe had left an impression of being a gentleman. So, when I was shopping for a car and went to BMW of Monterey, I asked for John. His sincerity and professionalism really helped us decide what we wanted for our family. It was a pleasure working with John Polli. More

I've been having problems with my M5. Today my day off had to go in unexpectedly. She made my day with an awesome loaner. had to go in unexpectedly. She made my day with an awesome loaner. More

Today I had the pleasure of working with Anna and Tommy. Anna was able to get me a same day appointment to work around my schedule and when I arrived she was there to make sure I had everything I needed. No Anna was able to get me a same day appointment to work around my schedule and when I arrived she was there to make sure I had everything I needed. Not only did she provide me with transportation back home and back to the dealership to pick up my car, she took the time to have an actual conversation with me as opposed to most places where they rush you in and out. Tommy quickly received my car and put it straight into service and then promptly let me know status updates for my car. This is the fourth state-side BMW dealership I have worked with and I have never felt compelled to write a review. Also, I'd like to mention the young gentleman (I didn't catch his name) that greeted me in the service drop off and delivered my car to me curb side. He was very professional and treated my car like the beautiful machine that it is! Thank you all so much for doing such a wonderful job! More

I just finished having the 100K service done on my 2013 X3 MSport. Had the car detailed as well. Anna was fantastic and set me up with a sweet 2020 X5 loaner. Very tempting! Joe Campo handled everything pe X3 MSport. Had the car detailed as well. Anna was fantastic and set me up with a sweet 2020 X5 loaner. Very tempting! Joe Campo handled everything perfectly and delivered exactly as promised right on time. Good job, guys!!! More

Anna was incredible A joy to work with What a gem to Anna was incredible A joy to work with What a gem to have someone like Anna She was very fun to deal with and a pleasure to work with ! Anna was incredible A joy to work with What a gem to have someone like Anna She was very fun to deal with and a pleasure to work with ! More

BMW of Monterey is a class act from start to finish. Joe Campo my service manager was honest and straightforward. He made me feel like I was not just another customer to get through. Anna at the service des Campo my service manager was honest and straightforward. He made me feel like I was not just another customer to get through. Anna at the service desk was another stand out performer. I really appreciated her kindness and attention to detail. I would definitely recommend BMW of Monterey in the future. More

The staff at BMW Monterey was a pleasure to deal with. Anna Kwon is always friendly and has exceptional customer service. She always takes care of business. Anna Kwon is always friendly and has exceptional customer service. She always takes care of business. More

Excellent Service Administrator Anna Kwon took care of me so well when I brought my car in for service. She is warm, welcoming, knowledgeable and so attentive. Just the best, as fa Anna Kwon took care of me so well when I brought my car in for service. She is warm, welcoming, knowledgeable and so attentive. Just the best, as far as I am concerned. More