BMW of Monterey

Took in my BMW for a recall and was pleased to find out they fixed another problem. Mike kept me updated on the repairs and Anna helped me into a brand new loaner car. Excellent service. they fixed another problem. Mike kept me updated on the repairs and Anna helped me into a brand new loaner car. Excellent service. More

I am a longtime customer of BMW of Monterey. Anna, Joe and Issac do a AWESOME job...friendly, helpful and efficient. Also, Paul is a great GM. and Issac do a AWESOME job...friendly, helpful and efficient. Also, Paul is a great GM. More

I just got my first BMW , Although there were few manufacturers issues in the first few days But I need to mention that I received the Best service At BMW of monterey from the day 1 especially wit manufacturers issues in the first few days But I need to mention that I received the Best service At BMW of monterey from the day 1 especially with Nathan the salesperson who was very knowledgeable, honest and very patiently answered all my questions , I am so happy with my car, thank you BMW of monterey And thank you Nathan for All your help. More

It has been a pleasure dealing with BMW of Monterey. We have purchased three new BMWs over the past four years and the experience has been great each time! And working with the service department has been have purchased three new BMWs over the past four years and the experience has been great each time! And working with the service department has been a positive experience, too. More

Great service and help from Anna and joe also should out to Tommy as well , I get the best help with my m4 best dealership in the Bay Area to Tommy as well , I get the best help with my m4 best dealership in the Bay Area More

The service from Anna Kwon & Joe Campo with BMW Monterey was outstanding. From the moment I was greeted in the parking area and given directions where to go, I was pleased with the attention to detail that was outstanding. From the moment I was greeted in the parking area and given directions where to go, I was pleased with the attention to detail that BMW Monterey gave me. Anna Kwon assisted me with an overnight loaner car, and she was friendly and warm. Joe Campo the service advisor communicated with me every step of the way. I was very impressed with the BMW Monterey dealership. They are a step above most service oriented businesses. I highly recommend them. More

Dealership is always clean and very beautiful! Very COVID friendly. Anna in Service/Administration always takes care of me and treats me like royalty! She's very friendly and accommodating. I love servicing friendly. Anna in Service/Administration always takes care of me and treats me like royalty! She's very friendly and accommodating. I love servicing my 2 cars there. More

I bought a certified pre-owned X5 from BMW Monterey and paid for an extended warranty. Less than 4 months later I took the car in because it would not go into e-drive. I was quoted $1300 in service costs paid for an extended warranty. Less than 4 months later I took the car in because it would not go into e-drive. I was quoted $1300 in service costs including $700 for a new Aux battery and of course none of this was covered under the warranty. "Bait and switch". So much for being certified. Apparently the “certified” moniker means nothing to BMW. I'll never buy another BMW as they always find a way to screw you on service and warranty. I've never had this issue with Tesla and, in fact, they changed out my Aux battery for free on my Model X. More

As a long-time member of the BMW Family of cars, we’re accustomed to the high level of customer service every time we get our X5 serviced. While visiting BMW of Monterey, we were greeted by and tended to accustomed to the high level of customer service every time we get our X5 serviced. While visiting BMW of Monterey, we were greeted by and tended to by a top notch service agent named Anna. Anna was a great listener of our needs and also recommended some amazing must-see spots during our visit to the area. Anna took our customer service experience to a new level. She was amazingly professional & friendly. Thanks Anna!!! We won’t think twice before stopping by this dealership in the future. More

Anna and Michael were very welcoming and helpful. They serviced my car and got me on my way again as quickly as they could. They also provided suggestions about where to eat!! serviced my car and got me on my way again as quickly as they could. They also provided suggestions about where to eat!! More