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BMW of Monterey

Seaside, CA

4.6
1,060 Reviews

1 Geary Plaza

Seaside, CA

93955

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Showing 1,060 reviews

September 27, 2023

Always professional, polite, and responsive. We have been dealing with the service department for nearly a decade and are always satisfied. More

by GTHAD50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Oct 02, 2023 -

BMW of Monterey responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Rick Lollar - Service Manager

September 27, 2023

It has been easy to schedule appointments and service has always been polite and efficient. More

by lorene_sublett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Oct 02, 2023 -

BMW of Monterey responded

I appreciate your input, Lorene. I'm glad to hear that you are consistently impressed with the service we offer here at BMW of Monterey. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Rick Lollar - Service Manager

September 27, 2023

I made an appointment. The car was taken right away. Service was very well done. With recomended service soon. More

by KLPORTER454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Campo
Oct 02, 2023 -

BMW of Monterey responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from BMW of Monterey. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Rick Lollar - Service Manager

September 27, 2023

Alyssa was amazing, I called them in the morning to schedule car service, Alyssa schedule me for the same day and my car was done by 3 pm. More

by JAYPANCHAL275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Dalit
Oct 02, 2023 -

BMW of Monterey responded

Jay, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Alyssa does for BMW of Monterey and our customers. Hope to see you again soon! Sincerely, Rick Lollar - Service Manager

September 27, 2023

Alyssa was great and very professional, overall a great experience. The work on my car was done, professionally and fast Thank you. More

by MATT.WHITNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Campo
Oct 02, 2023 -

BMW of Monterey responded

Matt, it is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Rick Lollar - Service Manager

September 27, 2023

This dealership sold me a car at a price which was commensurate with a vehivle with more options. Shame on me for not catching it but the sales rep did all he could to answer questions, just not the More

by phillipsnead
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Reed
Sep 29, 2023 -

BMW of Monterey responded

Thank you for sharing this review regarding your experience with us, Phillip. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jimmy Cahill - General Manager

September 27, 2023

I have bought several cars from BMW of Monterey. Great dealer to buy from and has great service More

by DKARRAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Erdal Kenar
Oct 02, 2023 -

BMW of Monterey responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Jimmy Cahill - General Manager

September 27, 2023

Fast, friendly service. Very helpful. Did have a little grease on seat and arm rest. It cleaned up easily. Overall very satisfied. More

by DAVE.GRAZIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier was very helpful. Good personality. , Mike Kyle
Oct 02, 2023 -

BMW of Monterey responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Dave. Please don't hesitate to call if I can help with anything at all. Sincerely, Rick Lollar - Service Manager

September 27, 2023

Very excellent great friendly place that has great cars that I buy as many I can afford. More

by LEN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Oct 02, 2023 -

BMW of Monterey responded

Wow, your kind words took my breath away, Len! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Jimmy Cahill - General Manager

September 27, 2023

Wasn't a good experience on my last service. hope this doesn't happen again. Thx More

by Dougbros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was a fill in woman in service.
Sep 28, 2023 -

BMW of Monterey responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely Rick Lollar Service Manager

Oct 02, 2023 -

Dougbros responded

Hi Rick, Call me anytime 7.30 to 5pm. 831.262.0815 Thank you, Doug

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