BMW of Monterey

Service tech was very understanding and helpful with getting me a loaner car while mine was getting repaired. getting me a loaner car while mine was getting repaired. More

Because of a recurring brake issue I brought my 2021 530i in for the third time. New car 17000 miles now. When brakes are applied a strong front vibration occurred. After repeated rotor grinds and pad repla in for the third time. New car 17000 miles now. When brakes are applied a strong front vibration occurred. After repeated rotor grinds and pad replacements I was advised the only thing that would cause this problem was riding the brakes too much. This is my third BMW, I don’t ride the brakes and I’ve never had this problem before. That is one concern. The other concern I have is when I asked to speak to the service manager Richard Lollar. His first reply to my concern was, I quote “what do you need and I only have two minutes”. Very unprofessional and unconcerned about my problem. Not what I expected from BMW of Monterey. I love the BMW line but I’m taking my business to another dealer. More

Always professional, polite, and responsive. We have been dealing with the service department for nearly a decade and are always satisfied. We have been dealing with the service department for nearly a decade and are always satisfied. More

It has been easy to schedule appointments and service has always been polite and efficient. always been polite and efficient. More

I made an appointment. The car was taken right away. Service was very well done. With recomended service soon. The car was taken right away. Service was very well done. With recomended service soon. More

Alyssa was amazing, I called them in the morning to schedule car service, Alyssa schedule me for the same day and my car was done by 3 pm. schedule car service, Alyssa schedule me for the same day and my car was done by 3 pm. More

Alyssa was great and very professional, overall a great experience. The work on my car was done, professionally and fast Thank you. experience. The work on my car was done, professionally and fast Thank you. More

This dealership sold me a car at a price which was commensurate with a vehivle with more options. Shame on me for not catching it but the sales rep did all he could to answer questions, just not the commensurate with a vehivle with more options. Shame on me for not catching it but the sales rep did all he could to answer questions, just not the ones I was asking. I would never buy from this dealership again and will actively advise folks not to do business with these people. Case in point, most every dealership has a few day return policy if not satisfied, because they know they can work out something to make the customer happy. This dealership does NOT have such a policy and its likely because of their deceptive sales tactics. More

I have bought several cars from BMW of Monterey. Great dealer to buy from and has great service Great dealer to buy from and has great service More

Fast, friendly service. Very helpful. Did have a little grease on seat and arm rest. It cleaned up easily. Overall very satisfied. Very helpful. Did have a little grease on seat and arm rest. It cleaned up easily. Overall very satisfied. More