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BMW of Monterey

Seaside, CA

Overview
Reviews
Vehicles
4.6
1,062 Reviews
Call Dealership (831) 920-0743
View Awards

1 Geary Plaza

Seaside, CA

93955

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Showing 1,062 reviews

October 12, 2023

Great people and great service. I especially appreciate the loaner car service. Being able to keep the car overnight is a huge hel[. More

by JANISHEINZEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Edgar Garcia, Richard Lollar
Report | Print
Oct 13, 2023 -

BMW of Monterey responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely Rick Lollar Service Manager

October 12, 2023

We received an exceptional service and treatment from everyone in the service department. We received our car back on time as they promised. More

by fj1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Oct 15, 2023 -

BMW of Monterey responded

Thank you for choosing BMW of Monterey. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely Rick Lollar Service Manager

October 12, 2023

The staff is awesome! On and out quickly! They already knew whyI was there, they were expecting me, and assisted me in my needs. More

by Uclarolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Barrios
Report | Print
Oct 13, 2023 -

BMW of Monterey responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely Rick Lollar Service Manager

October 12, 2023

Service staff is great; I literally have no complaints. I recommend both BMW cars and service. More

by MJGRANDCOLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
Report | Print
Oct 13, 2023 -

BMW of Monterey responded

Thank you for choosing BMW of Monterey. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely Rick Lollar Service Manager

October 12, 2023

Always eager to help, to fit me into the schedule, to give me top notch help and insight. More

by BBOEHLKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Oct 13, 2023 -

BMW of Monterey responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of Monterey! Sincerely Rick Lollar Service Manager

October 05, 2023

After two expensive repairs due to rodents and a third repair needed, Mike advised me to contact my insurance company. I discovered that my policy covered the repairs minus my deductible. I was very happy More

by TSADS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Oct 06, 2023 -

BMW of Monterey responded

Thank you for choosing BMW of Monterey. Your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again! Sincerely Rick Lollar Service Manager

October 03, 2023

I was going to only test drive vehicle ended up purchasing. I have no regrets everyone I talked to was kind it was a pleasant experience. More

by Rkrovelis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Polli
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Oct 04, 2023 -

BMW of Monterey responded

Here at BMW of Monterey, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Sincerely, Andrew Jennings General Sales Manager

October 03, 2023

Staff is always friendly and we’re responsive to our questions and concerns about our BMW. More

by victorloesche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Dimas
Report | Print
Oct 04, 2023 -

BMW of Monterey responded

Thank you, Victor, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely Rick Lollar Service Manager

October 01, 2023

They always provide me with amazing service. I recommend them to all my fiends when we are talking about cars and local dealerships. More

by HEATHRGRIF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Almeida, Michael "Misha" Godick
Report | Print
Oct 02, 2023 -

BMW of Monterey responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing BMW of Monterey, we look forward to having you as a valued customer for many years to come! Sincerely Rick Lollar Service Manager

September 28, 2023

Poor customer relationship and service. Disappointed with how they handled with my car and with me. More

by Tennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris and a guy for a loaner car
Report | Print
Sep 28, 2023 -

BMW of Monterey responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sincerely Rick Lollar Service Manager

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