BMW of Monterey

John took my call for a same day appointment 10/18/23. We drove from Oakland more than two hours, but when I arrived he was there and ready to show me my vehicle. He was professional and courteous. He eve We drove from Oakland more than two hours, but when I arrived he was there and ready to show me my vehicle. He was professional and courteous. He even help me set up my navigation and gave me tips on how to operate the features on my BMW 650 Grand Coupe. I highly recommend John and I would definitely buy a vehicle from him again. We bought an outstanding vehicle and received outstanding service from John. More

My vehicle was being serviced at BMW of Monterey from 9/19-10/4. While there damage to the driver side door had occurred. 4” gouge x 1” wide, paint scratched off down to the steel. It was apparent a brig 9/19-10/4. While there damage to the driver side door had occurred. 4” gouge x 1” wide, paint scratched off down to the steel. It was apparent a bright blue object had collided with my vehicle. Upon receiving my vehicle it was brought to the attention of the service manager Rick. The service center claimed the damaged was preexisting but was unable to provide documentation of damaged. I had dropped my vehicle off on 9/19 and again 9/27. Damage this significant should have been captured on iPad video and documented upon receiving my vehicle. The manager suggested it could have happened in the service center as they do have blue racking. He then had the audacity to suggest we “meet in the middle” to cover the cost of repairs. Absolutely not! The damage was not preexisting! Lack of ownership from the technicians who handled my car and the service center manager is unacceptable. Before leaving the manager said he would call me the following day which would have been 10/5. I did not receive a call or update of any kind. I left messages on 10/6 and 10/9 with Rick and Alyssa my service advisor. Neither returned my call. On 10/10 I finally spoke with Rick who said he had been waiting for the body shop and status of a loaner car for me. Again, he said he would call me next day. He never did. Today is 10/16. I have been incredibly patient throughout this process. The lack of follow through by BMW of Monterey management is astonishing. More

Everyone there is very kind and helpful ! My leaner car as ready for me when I arrived My leaner car as ready for me when I arrived More

Always helpful, are knowledgeable. My service advisor, Mike Kyle, able to find the solutions to most of my problems. My service advisor, Mike Kyle, able to find the solutions to most of my problems. More

Pleasant staff, knowledgeable, waiting area was great, loved the coffee machine and the comfy chairs! loved the coffee machine and the comfy chairs! More

I received excellent customer service. Everyone was very helpful and went out of their way to ensure I had a good experience Everyone was very helpful and went out of their way to ensure I had a good experience More

Always a wonderful experience. Chris and all you staff are great to work with because of their kindness and competency! Thank you! Chris and all you staff are great to work with because of their kindness and competency! Thank you! More

I purchased a car via Jimmy. Jimmy was generally unresponsive which was a little frightening following a large wire which he didn't confirm for 24 hours. I also never received an Jimmy was generally unresponsive which was a little frightening following a large wire which he didn't confirm for 24 hours. I also never received any follow-up communications like, when would I receive registration, or sending me a copy of the fully signed documents. I am happy with the car however it was not completely clean on arrival, there was sticky stuff in the interior and there was a very small scratch on the driver side door. More

I am pleased with the service and the explanation of what the service entailed. Staff was friendly and responsive to my questions. Pick up and delivery was excellent. the service entailed. Staff was friendly and responsive to my questions. Pick up and delivery was excellent. More

Staffs are very professional and nice. Service is in good quality. the environment is very comfortable while you are waiting there. Service is in good quality. the environment is very comfortable while you are waiting there. More