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BMW of Monterey

Seaside, CA

Overview
Reviews
Vehicles
4.6
1,060 Reviews
Call Dealership (831) 920-0743
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1 Geary Plaza

Seaside, CA

93955

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Showing 1,060 reviews

October 02, 2024

People are nice. Knowledge on TVs seems to be minimal. It's rare that service department would answer the phone. It is even more rare that any reply would happen to More

by dlbernick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xavier .. quite helpful, Mike Kyle, Nathan Reed, Edgar Garcia, Jimmy Cahill, Richard Lollar
Report | Print
Oct 06, 2024 -

BMW of Monterey responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely Rick Lollar Service Manager

October 01, 2024

Outstanding customer service! Pleasant to work with no hidden agenda or prices. Straight forward answers. Great used car prices. More

by ROSA.LACY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance representative was also very pleasant., Nathan Reed
Report | Print
Oct 01, 2024 -

BMW of Monterey responded

Lacy, Thank you so much for choosing BMW of Monterey! Please let us know if we can be of any more assistance. Sincerely, Andrew Jennings General Sales Manager

October 01, 2024

Excellent service and follow up - have been buying cars here for over 15 years. Great team More

by SPENCECARMEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael "Misha" Godick, Nathan Reed
Report | Print
Oct 01, 2024 -

BMW of Monterey responded

Carmel, Thank you so much for choosing BMW of Monterey! Please let us know if we can be of any more assistance. Sincerely, Andrew Jennings General Sales Manager

September 30, 2024

Xavier, Chris, John, and Rick are all amazing. I wouldn't buy or service my cars anywhere else. More

by 3velove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Michael Crnkovich, John Polli, Parris Yancey, Edgar Garcia, Richard Lollar
Report | Print
Sep 30, 2024 -

BMW of Monterey responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Monterey. We look forward to having you as one of our valued customers for many more years to come! Sincerely Rick Lollar Service Manager

September 29, 2024

My agent was kind and Professional, and Arranged transportation for me. I was so delighted to see that my car was vacuumed when I picked it up. Thank you!! More

by sally5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Garcia
Report | Print
Sep 29, 2024 -

BMW of Monterey responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Sally, please let us know. Sincerely Rick Lollar Service Manager

September 28, 2024

Joseph provided a seamless car buying experience and the whole dealership does a great job. More

by MCCRCHR
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
Sep 29, 2024 -

BMW of Monterey responded

Thanks for sharing about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

September 28, 2024

Well done and timely, good explanations, no gouging or sales of unnecessary work. Appreciate the transparency More

by BRUNO.ARBITRATION.MEDIATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Michael Crnkovich, Everardo Contreras
Report | Print
Sep 29, 2024 -

BMW of Monterey responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely Rick Lollar Service Manager

September 27, 2024

Sometimes a corporation gets in its way, because it gets too big. I had to wait for a transfer case oil for two weeks, and then went elsewhere to get it in one day. More

by darrylburns
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Sep 27, 2024 -

BMW of Monterey responded

Darryl, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely Rick Lollar Service Manager

September 27, 2024

As abb been accommodation-, he rescheduled the mechanic to complete this major job as soon as possible. More

by JAMES2919
Recommend Dealer
Yes
Employees Worked With
Chris Almeida
Report | Print
Sep 27, 2024 -

BMW of Monterey responded

James, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris and our team met your expectations. Thank you again for choosing BMW of Monterey. We look forward to having you as one of our valued customers for many more years to come! Sincerely Rick Lollar Service Manager

September 26, 2024

Service was amazing. My car broke down during Car week and I was from out of town. It all worked out beautifully. More

by SJESSUP_SCHWARZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Aliamda (sp), Mike Kyle
Report | Print
Sep 26, 2024 -

BMW of Monterey responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely Rick Lollar Service Manager

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