BMW of Monterey

I can always count on BMW of Monterey servicing my vehicle in a professional and timely matter. vehicle in a professional and timely matter. More

Fast, knowledgeable , efficient work done on my vehicle that day, 2014 Mercedes with lifetime oil changes that day, 2014 Mercedes with lifetime oil changes More

Service team was very accommodating and managed my alternate transportation needs while my car was being serviced. Car was returned to me on the time line we discussed. alternate transportation needs while my car was being serviced. Car was returned to me on the time line we discussed. More

This dealership is really taking care of the customers, friendly, helpful, accommodating, great loaner cars, updates during the work done, videos and SMS info. Items fixed or replaced during the included w friendly, helpful, accommodating, great loaner cars, updates during the work done, videos and SMS info. Items fixed or replaced during the included warranty and maintenance program, clean car returned and on time. Highly recommeneded More

Xavier went beyond ordinary service when we had a flat. When our tire was not available, he looked for a replacement and a way to fix the tire to give us all the possible options. He epitomizes outstandi When our tire was not available, he looked for a replacement and a way to fix the tire to give us all the possible options. He epitomizes outstanding customer service. More

Great quality and attitude! Competent, pay attention to details, satisfy customers every concern! Highly recommend. Bill Treadway Competent, pay attention to details, satisfy customers every concern! Highly recommend. Bill Treadway More

This dealership is very clean. My service writer is expecting me and greets me. The porter outside is pleasant and assisted checking me in. Restroom and the shop is picked up and c My service writer is expecting me and greets me. The porter outside is pleasant and assisted checking me in. Restroom and the shop is picked up and clean. More

I own 2 BMWs. The first is a 2023 X1 which has a delay on acceleration. The service department was not aware of this problem which was reported in a Consumer Rep The first is a 2023 X1 which has a delay on acceleration. The service department was not aware of this problem which was reported in a Consumer Reports new car video in January 2023. I waited 3 hours and there was no resolution. Subsequently, I was notified by the BMW Customer Relations that there was a correction issued by BMW. My second BMW was brought in for a service requested by the service department to find out that no service was required. More

Bryan went over and above-workimg with us on his day off. Was well informed and I never felt pressured but rather well served. We drove from Sacramento to see the vehicle and. while it was a long drive it wa Was well informed and I never felt pressured but rather well served. We drove from Sacramento to see the vehicle and. while it was a long drive it was definitely worth the extra time and effort. I would recommend this dealership. More

Great customer service. cool waiting lounge clean restrooms and thanks for the water.thanks again Mike! cool waiting lounge clean restrooms and thanks for the water.thanks again Mike! More