BMW of Monterey

Service team was very accommodating and managed my alternate transportation needs while my car was being serviced. Car was returned to me on the time line we discussed. alternate transportation needs while my car was being serviced. Car was returned to me on the time line we discussed. More

This dealership is really taking care of the customers, friendly, helpful, accommodating, great loaner cars, updates during the work done, videos and SMS info. Items fixed or replaced during the included w friendly, helpful, accommodating, great loaner cars, updates during the work done, videos and SMS info. Items fixed or replaced during the included warranty and maintenance program, clean car returned and on time. Highly recommeneded More

Xavier went beyond ordinary service when we had a flat. When our tire was not available, he looked for a replacement and a way to fix the tire to give us all the possible options. He epitomizes outstandi When our tire was not available, he looked for a replacement and a way to fix the tire to give us all the possible options. He epitomizes outstanding customer service. More

Great quality and attitude! Competent, pay attention to details, satisfy customers every concern! Highly recommend. Bill Treadway Competent, pay attention to details, satisfy customers every concern! Highly recommend. Bill Treadway More

This dealership is very clean. My service writer is expecting me and greets me. The porter outside is pleasant and assisted checking me in. Restroom and the shop is picked up and c My service writer is expecting me and greets me. The porter outside is pleasant and assisted checking me in. Restroom and the shop is picked up and clean. More

I own 2 BMWs. The first is a 2023 X1 which has a delay on acceleration. The service department was not aware of this problem which was reported in a Consumer Rep The first is a 2023 X1 which has a delay on acceleration. The service department was not aware of this problem which was reported in a Consumer Reports new car video in January 2023. I waited 3 hours and there was no resolution. Subsequently, I was notified by the BMW Customer Relations that there was a correction issued by BMW. My second BMW was brought in for a service requested by the service department to find out that no service was required. More

Bryan went over and above-workimg with us on his day off. Was well informed and I never felt pressured but rather well served. We drove from Sacramento to see the vehicle and. while it was a long drive it wa Was well informed and I never felt pressured but rather well served. We drove from Sacramento to see the vehicle and. while it was a long drive it was definitely worth the extra time and effort. I would recommend this dealership. More

Great customer service. cool waiting lounge clean restrooms and thanks for the water.thanks again Mike! cool waiting lounge clean restrooms and thanks for the water.thanks again Mike! More

John took my call for a same day appointment 10/18/23. We drove from Oakland more than two hours, but when I arrived he was there and ready to show me my vehicle. He was professional and courteous. He eve We drove from Oakland more than two hours, but when I arrived he was there and ready to show me my vehicle. He was professional and courteous. He even help me set up my navigation and gave me tips on how to operate the features on my BMW 650 Grand Coupe. I highly recommend John and I would definitely buy a vehicle from him again. We bought an outstanding vehicle and received outstanding service from John. More

My vehicle was being serviced at BMW of Monterey from 9/19-10/4. While there damage to the driver side door had occurred. 4” gouge x 1” wide, paint scratched off down to the steel. It was apparent a brig 9/19-10/4. While there damage to the driver side door had occurred. 4” gouge x 1” wide, paint scratched off down to the steel. It was apparent a bright blue object had collided with my vehicle. Upon receiving my vehicle it was brought to the attention of the service manager Rick. The service center claimed the damaged was preexisting but was unable to provide documentation of damaged. I had dropped my vehicle off on 9/19 and again 9/27. Damage this significant should have been captured on iPad video and documented upon receiving my vehicle. The manager suggested it could have happened in the service center as they do have blue racking. He then had the audacity to suggest we “meet in the middle” to cover the cost of repairs. Absolutely not! The damage was not preexisting! Lack of ownership from the technicians who handled my car and the service center manager is unacceptable. Before leaving the manager said he would call me the following day which would have been 10/5. I did not receive a call or update of any kind. I left messages on 10/6 and 10/9 with Rick and Alyssa my service advisor. Neither returned my call. On 10/10 I finally spoke with Rick who said he had been waiting for the body shop and status of a loaner car for me. Again, he said he would call me next day. He never did. Today is 10/16. I have been incredibly patient throughout this process. The lack of follow through by BMW of Monterey management is astonishing. More