BMW of Monterey

Pleasant journey with John. Thanks for his professional opinions and honesty! It was a great talk! Thanks for his professional opinions and honesty! It was a great talk! More

I really do feel that Chris handled my situation professionally and what I will call compassionately given the situation with my car...I would give Chris a higher than 5 star rating..... professionally and what I will call compassionately given the situation with my car...I would give Chris a higher than 5 star rating..... More

Exceptional customer service and support. John Polli understood what we were looking for and made sure we got the exact car we wanted. Very much appreciated his approach and professionalism John Polli understood what we were looking for and made sure we got the exact car we wanted. Very much appreciated his approach and professionalism. Overall great experience and appreciated Oscar setting up the car and walking through a lot of information in a short amount of time. Was able to drive away comfortably because of. Was very impressed with how quick financing was with Jimmy. He explained everything thoroughly and we both felt good about our purchase. Overall this was a great experience. This is the 2nd car we have purchased from BMW of Monterey primarily because of how great the experience is. More

awesome place, very professional, kind people knowledgeable staff friendly take care of clients, thank you knowledgeable staff friendly take care of clients, thank you More

The dealer service department always answer quickly. Appointments are prompt. They have always been very courteous and helpful. Their videos and analysis is always helpful to decide on the service ne Appointments are prompt. They have always been very courteous and helpful. Their videos and analysis is always helpful to decide on the service needed. More

I was well impressed. The day I was there everyone was smiling, the energy so real! I went back about a week later at a different time of day just to see if it was all for The day I was there everyone was smiling, the energy so real! I went back about a week later at a different time of day just to see if it was all for show or genuine customer care. It was GENUINE CUSTOMER CARE that also gave complimentary coffee that smelled and tasted better than that of Starbucks! I am here housesitting from out of town and my ford van that has Lithia life time service, van needed service. Service I received at that time was impeccable. When I went back just because, the service advisor Christopher Almeida remembered me by face and name! He then asked me how I was doing, was there anything they had missed, and if so he would HAPPLY take care of it. A person couldn't ask for better excellent customer care and service. More

😤. Me cobraron , no me dieron la pieza correcta . Un mes y no me an regresado el dinero . Me cobraron , no me dieron la pieza correcta . Un mes y no me an regresado el dinero . More

Excellent and professional service. All members of the staff seem to enjoy working there which is infectious in a positive way when they deal with customers. All members of the staff seem to enjoy working there which is infectious in a positive way when they deal with customers. More

Nathan was knowledgeable, friendly, helpful, and personable. He did not pressure us to buy the car as he told us about all of the good qualities of an X1. personable. He did not pressure us to buy the car as he told us about all of the good qualities of an X1. More

I've had my vehicles service here for near two years now and the everyone had provided my excellent service. and the everyone had provided my excellent service. More