BMW of Monterey

Great experience purchasing our X3 from BMW of Monterey. The entire staff who helped us was awesome and our sales rep Ardal was courteous, professional and up front. Very much appreciated and we look forw The entire staff who helped us was awesome and our sales rep Ardal was courteous, professional and up front. Very much appreciated and we look forward to future BMW purchase. More

A very knowledgeable and extremely helpful salesperson who helped me through out the buying experience. who helped me through out the buying experience. More

The car took more than 2 hours to detail when I purchased it and then came out with tree sap and chalk marks from the service department on the windshield and headlights. The car also had a screw in the tire it and then came out with tree sap and chalk marks from the service department on the windshield and headlights. The car also had a screw in the tire so I had to go back immediately upon arriving home because they clearly didn’t do a proper inspection since they missed the chalk marks as I mentioned. While we also sat waiting to purchase the car the main manager was clipping his fingernails under his desk while the door was open. He was also playing with a lighter showing his coworkers he could put it on his hand. He never spoke to us throughout our entire purchasing process and completely avoided us when he would walk out of his office by our table. The customer service overall was completely disappointing coming from a “luxury” dealership. More

Very pleasant and professional staff. I highly recommend this dealership and will continue to go there. I highly recommend this dealership and will continue to go there. More

Overall I had excellent experience with BMW of Monterey. All the staff is very professional and helpful. Salena helped me buying BMW car and was very patient in understanding my requirements. Special thanks All the staff is very professional and helpful. Salena helped me buying BMW car and was very patient in understanding my requirements. Special thanks to Aamir Sir for final closure and special attention. Finance was very quick in paper work and helped in closing deal. I surveyed multiple auto showrooms but this place had something special. I traveled from South Bay Area to Monterey and it was worth. Thank you! More

Loved Joseph Grant he was great. I of course would have liked to be able to deal a little and had an offer of some extras going out the door but otherwise he was fab. Michael on the I of course would have liked to be able to deal a little and had an offer of some extras going out the door but otherwise he was fab. Michael on the other hand just tried to sell me an extended warranty and when I balked, his demeanor towards us shifted negatively. It was noticeable. Left a bad taste in my mouth. More

Awesome customer service - especially Service Advisors. BMW of Monterey has an excellent team that keeps me coming back. I plan to purchase another BMW from them soon. BMW of Monterey has an excellent team that keeps me coming back. I plan to purchase another BMW from them soon. More

Very professional, efficient and friendly staff. The Service Manager took the time to make sure that the problem is identified and fixed. Best service! The Service Manager took the time to make sure that the problem is identified and fixed. Best service! More

Efficient and professional. They always have our loaner ready and complete our service on time. They always have our loaner ready and complete our service on time. More

I can say that it’s probably the best service department of any type of dealership on the Monterey Peninsula. I’ve probably worked with over 15 different dealerships. of any type of dealership on the Monterey Peninsula. I’ve probably worked with over 15 different dealerships. More