BMW of Monterey

Brian Mckeon was fabulous. No one seemed to care that i was standing around trying to get someone to take my car in as scheduled. But Brian came to the rescue while others we No one seemed to care that i was standing around trying to get someone to take my car in as scheduled. But Brian came to the rescue while others were talking and sitting around. Not the old "can do" service i remember from years ago. No coordination between service people and the "it's not my problem" perceived mentality by those in attendance. Thank you Brian. d ps = your name isn't on the Service Dept List below. More

All good clean facility they do take to long to do an oil change way ove 2 hours change way ove 2 hours More

Terrible service and Richard was disrespectful downplaying my concern and arguing with me in front of customers and staff members. Will never go there again. downplaying my concern and arguing with me in front of customers and staff members. Will never go there again. More

It was a very nice experience. They were polite fast and the job was done well. They even cleaned my car! They were polite fast and the job was done well. They even cleaned my car! More

This review is for 1 year service on my 2024 M440i xDrive Convertible. Due to a conflict, I had to reschedule my service for one day later. I originally had reserved a loaner for the that day and the deale Convertible. Due to a conflict, I had to reschedule my service for one day later. I originally had reserved a loaner for the that day and the dealership was able to provide one on my rescheduled day which was convenient. More

I've been a very long time customer and have always experienced great service. They have a great service staff and sales department. experienced great service. They have a great service staff and sales department. More

This was my best experience since I started servicing my car. I will keep praying to have the same BMW service associate in the future. This guy is courteous, helpful and professional. car. I will keep praying to have the same BMW service associate in the future. This guy is courteous, helpful and professional. More

I've been dealing with Mike Kyle for many years. He is an outstanding Service Advisor! He is an outstanding Service Advisor! More

Team very helpful and well explained. They even when outside the box to help me with my car issue. They even when outside the box to help me with my car issue. More

As always, my car was well taken care of at BMW Monterey. They also gave me my same model as a loaner, which I really appreciated. They also gave me my same model as a loaner, which I really appreciated. More