BMW of Monterey

Mike Kyle is the best service adviser and even if there might be more convient places to take our cars, we would drive the opposite direction from work to take our cars to Monterey. might be more convient places to take our cars, we would drive the opposite direction from work to take our cars to Monterey. More

They did not change my charger cable and they claimed me for not using in right way Not good experience I have to think twice before I recommend another one for not using in right way Not good experience I have to think twice before I recommend another one More

Nathen took very good care of us. He took time to explain and set up the car. His knowledge on BMWs is top notch. He even set up my BMW app on my phone. He took time to explain and set up the car. His knowledge on BMWs is top notch. He even set up my BMW app on my phone. More

Very good! Timely service. Appreciated the updates. Liked receiving a video of the overall inspection. Timely service. Appreciated the updates. Liked receiving a video of the overall inspection. More

Associates were very friendly, respectful and very knowledgeable. I felt very comfortable not once did I feel uncomfortable knowledgeable. I felt very comfortable not once did I feel uncomfortable More

Brian Mckeon was fabulous. No one seemed to care that i was standing around trying to get someone to take my car in as scheduled. But Brian came to the rescue while others we No one seemed to care that i was standing around trying to get someone to take my car in as scheduled. But Brian came to the rescue while others were talking and sitting around. Not the old "can do" service i remember from years ago. No coordination between service people and the "it's not my problem" perceived mentality by those in attendance. Thank you Brian. d ps = your name isn't on the Service Dept List below. More

All good clean facility they do take to long to do an oil change way ove 2 hours change way ove 2 hours More

Terrible service and Richard was disrespectful downplaying my concern and arguing with me in front of customers and staff members. Will never go there again. downplaying my concern and arguing with me in front of customers and staff members. Will never go there again. More

It was a very nice experience. They were polite fast and the job was done well. They even cleaned my car! They were polite fast and the job was done well. They even cleaned my car! More

This review is for 1 year service on my 2024 M440i xDrive Convertible. Due to a conflict, I had to reschedule my service for one day later. I originally had reserved a loaner for the that day and the deale Convertible. Due to a conflict, I had to reschedule my service for one day later. I originally had reserved a loaner for the that day and the dealership was able to provide one on my rescheduled day which was convenient. More