BMW of Monterey

The process of buying the car wasn’t bad and had good communication with our sales lady. But she never really followed up after the car got delivered to see how everything was recieved. The car could hav communication with our sales lady. But she never really followed up after the car got delivered to see how everything was recieved. The car could have been delivered with a fresh detail but wasn’t 100% clean inside. Also you guys were over 30’days late with sending us the title/registration and we incurred late charges which I am still pending from your dealer. More

Chris Almeida in service dept is terrific. He is always knowledgable and he always keeps his promises. He is always knowledgable and he always keeps his promises. More

This was my best experience buying a car. Everyone was knowledgeable and made the whole process simple. Everyone was knowledgeable and made the whole process simple. More

Chris Almeida has been my service advisor for nearly 4 years now, and is great to work with. He is prompt with answering questions having familiarized himself with the diagnosis from the garage. He does years now, and is great to work with. He is prompt with answering questions having familiarized himself with the diagnosis from the garage. He does his level-best to keep me informed of the process & progress. Additionally, as a long-time Monterey County resident, Chris is acquainted with ancillary service providers such as body shops and can provide recommendations should you need them. Also, shout out to the Master and Journeyman Tech’s who are very thorough in their videos, narration and excellent service. They have tackled some tough ones for me. Well done guys! More

Esta ves solo fue cambió de aceite y estuvo bien el servicio que me dieron servicio que me dieron More

Explained to me all the possible things the car needed to be up to date in repairs. The wait was longer than expected. be up to date in repairs. The wait was longer than expected. More

They are nice and friendly with customers. The dealer looks well organized and very professional. The dealer looks well organized and very professional. More

Selena was wonderful. Unfortunately the finance person was not took a lot of extra time considering it was a cash deal was not treated fairly when it came to the warranty Unfortunately the finance person was not took a lot of extra time considering it was a cash deal was not treated fairly when it came to the warranty part of it. More

Mike always takes care of us. We appreciate his help, and his team. Never had a problem there. We appreciate his help, and his team. Never had a problem there. More

I do not like writing bad reviews, but you asked me to do this three times. I brought my vehicle in for a regular service. A three-hour service turned into a week of hassle. During the service , my car wa do this three times. I brought my vehicle in for a regular service. A three-hour service turned into a week of hassle. During the service , my car was dented by a golf car. The car is new , not a single scratch. Can you imagine how upset I was. They told me that it's okay, we'll fix it. Three days passed, no one called me . After I called myself , they told me that they couldn't fix it and a car would be taken to a body shop.It happened around the New Year and I had so many plans related to my car. A week later the car was repaired but no one even apologized for the past. More