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BMW of Monterey

Seaside, CA

4.6
1,060 Reviews

1 Geary Plaza

Seaside, CA

93955

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Showing 1,060 reviews

March 03, 2024

On time. Nice to get ride to and from home…Scheduler Was great and communicated well More

by LARYLYNN
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name and don’t have paperwork here
Mar 03, 2024 -

BMW of Monterey responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Monterey, we look forward to having you as one of our valued customers for many more years to come! Sincerely Rick Lollar Service Manager

March 01, 2024

Good service and customer care helped by Alyssa dalit thank you very much for helping me More

by Lorraine Umutoniwase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Dalit
Mar 01, 2024 -

BMW of Monterey responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of Monterey! Sincerely Rick Lollar Service Manager

February 29, 2024

I wrote a check to pay for the car I bought. A day later I had an epiphany of a better use for the cash. I asked if I could instead finance the car. They checked and the bosses, who said yes. I More

by tbadger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Smith
Feb 29, 2024 -

BMW of Monterey responded

Thank you for your business and this review. We're happy to hear Jason and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Andrew Jennings General Sales Manager

February 29, 2024

Better service than it has been in the past. There were no surprises or added pressure. Thank you More

by JB_BRYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael "Misha" Godick, Edgar Garcia
Mar 01, 2024 -

BMW of Monterey responded

JB, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Misha met your expectations. Thank you for choosing BMW of Monterey, we look forward to having you as a valued customer for many years to come! Sincerely Rick Lollar Service Manager

February 29, 2024

Salesman, Michael Godick, was very helpful. He anticipated our every question/concern. Had everytging ready. More

by RICELAW1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmie Nehar, Michael "Misha" Godick
Mar 01, 2024 -

BMW of Monterey responded

Thank you for your very kind review. Michael and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of Monterey. Sincerely, Andrew Jennings General Sales Manager

February 29, 2024

I wanted to talk in person with the mechanic who serviced my car and did not get that opportunity as he took a lunch break when I was picking up my car. More

by tinamillvalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not recall working with anyone listed
Mar 04, 2024 -

BMW of Monterey responded

Tina, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely Rick Lollar Service Manager

February 28, 2024

I bought my second BMW from Nathan. Each time, the process has been very smooth. Thank you, Nathan! More

by DJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Crnkovich, Nathan Reed
Feb 28, 2024 -

BMW of Monterey responded

DJ, Thank you! Nathan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Monterey. Sincerely, Andrew Jennings General Sales Manager

February 24, 2024

Chris is very helpful and friendly. Explains every need and option. All work has been timely. Very professional. Thanks to Chris Almeida More

by AKH4415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Almeida
Feb 25, 2024 -

BMW of Monterey responded

Thank you for your business and this review. We're happy to hear Chris was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely Rick Lollar Service Manager

February 24, 2024

They are very friendly. They service well too. They can fix any problems and answer any questions. More

by yimak47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Feb 25, 2024 -

BMW of Monterey responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of Monterey to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely Rick Lollar Service Manager

February 24, 2024

Mike was great and so was the service. I will be back at some point. Very organized department. More

by CAROLCHATTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Feb 25, 2024 -

BMW of Monterey responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Carol, and we look forward to working with you again. Sincerely Rick Lollar Service Manager

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