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BMW of Monterey

Seaside, CA

Overview
Reviews
Vehicles
4.6
1,060 Reviews
Call Dealership (831) 920-0743
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1 Geary Plaza

Seaside, CA

93955

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Showing 1,060 reviews

March 18, 2024

Mike Kyle is always top notch and the waiting area is pleasant -overall a great waiting area More

by MVIGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
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Mar 18, 2024 -

BMW of Monterey responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you for choosing BMW of Monterey, we look forward to having you as a valued customer for many years to come! Sincerely Rick Lollar Service Manager

March 17, 2024

Mike is great to work with always professional and friendly and courteous.Thank you very much. More

by SHAWDOGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
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Mar 18, 2024 -

BMW of Monterey responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Mike and our team. Please don't hesitate to let us know if we can be of further assistance. Sincerely Rick Lollar Service Manager

March 16, 2024

Mike is always been consistent and professional Communication is good .my car is in . Good hands More

by Ban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael "Misha" Godick, Mike Kyle
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Mar 16, 2024 -

BMW of Monterey responded

Thank you for choosing BMW of Monterey. Your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again! Sincerely Rick Lollar Service Manager

March 16, 2024

I was met by a friendly and knowledgeable agent, work was done on time and I enjoyed the visit. More

by JEJHNSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
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Mar 18, 2024 -

BMW of Monterey responded

Thank you so much for your excellent review! We are so glad that Mike and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of Monterey to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely Rick Lollar Service Manager

March 14, 2024

Everyone was awesome and very thorough and all the work that they did. I would recommend this dealership to others. More

by dingae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember her namw
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Mar 15, 2024 -

BMW of Monterey responded

Thanks for sharing about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

March 13, 2024

Erdal was amazing. And the car buying experience was painless with zero overselling. Overall best dealership experience I’ve ever had. More

by Damian Q
Recommend Dealer
Yes
Employees Worked With
Erdal Kenar, Michael Crnkovich
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Mar 13, 2024 -

BMW of Monterey responded

Thank you for your very kind review, Damian. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of Monterey. Sincerely Rick Lollar Service Manager

March 11, 2024

Great customer service. The staff was kind. I wish more people provided service like they did! More

by TRIPLEINWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Kwon
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Mar 12, 2024 -

BMW of Monterey responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Anna met your expectations. Thank you for choosing BMW of Monterey, we look forward to having you as a valued customer for many years to come! Sincerely Rick Lollar Service Manager

March 08, 2024

Excellent service & communication by my service advisor, as has been my experience in the past More

by STEVE.BROOM22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Garcia
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Mar 08, 2024 -

BMW of Monterey responded

It has been a pleasure serving you, Steve. Thanks for the five-star rating. Thank you for choosing BMW of Monterey; we look forward to having you as a valued customer for many years to come. Sincerely Rick Lollar Service Manager

March 05, 2024

Fantastic experience from start to finish. Leaps and bounds above other dealerships I’ve been to. John Polli handled my sale, and Jimmy Nehrer handled the financing. Both were incredibly profe More

by Craig B.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Polli
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Mar 05, 2024 -

BMW of Monterey responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Craig, and it's great to hear about your excellent experience here at BMW of Monterey. Sincerely, Andrew Jennings General Sales Manager

March 04, 2024

Wouldn’t do business with Monterey ever again. Terrible service and communication and when I brought my concerns to the GM I was ignored. More

by bworker23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Crnkovich, Jimmy Cahill, Andrew Jennings
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Mar 07, 2024 -

BMW of Monterey responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sincerely, Andrew Jennings General Sales Manager

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