BMW of Monterey

Service department did a good job of getting me in and out quickly and were friendly out quickly and were friendly More

customer service at its best. Chris in service was so helpful and honest His customer service is top notch as always Chris is a real asset to BMW and should be commended for Chris in service was so helpful and honest His customer service is top notch as always Chris is a real asset to BMW and should be commended for his service.Jaime in loaner car was quick to get us a loaner car in such short notice.Very happy with customer service we have received at this BMW dealership. Keep up the good work as customer service is pretty much the thing of the pass.So many times customers forget to commend people for the good they do but certainly will speak out if they are not happy.We are happy!! More

Why does it take so long to process with Mike, it seems like many other service advisors are able to get people out and in but Mike usually has a line like many other service advisors are able to get people out and in but Mike usually has a line More

They were wonderful. No haggling, and the very surprising discovery of even more discounts made the experience even better than I could imagine No haggling, and the very surprising discovery of even more discounts made the experience even better than I could imagine More

Service advisors are great and make sure you understand everything along the way. Service was completed on time and as promised. everything along the way. Service was completed on time and as promised. More

Best BMW Dealership in Nation! From Chris to the tech video inspection and Haime processing your loaner car, there is nothing but 10 star service! From Chris to the tech video inspection and Haime processing your loaner car, there is nothing but 10 star service! More

I was provided with an in depth quality service and description of the status of the car. Brought a 1991 E30 for inspection prior to purchasing it. description of the status of the car. Brought a 1991 E30 for inspection prior to purchasing it. More

Ms. Dalit was amazing grate customer service. She made me fell welcomed I will definitely be back. fell welcomed I will definitely be back. More

I purchased a vehicle and before leaving the dealership I noticed that there were no floor mats. The salesman explained that he would send me the floor mats through mail or refund me the amount. After a few noticed that there were no floor mats. The salesman explained that he would send me the floor mats through mail or refund me the amount. After a few days they followed up saying they can’t send me new mats or refund me for the mats. After I complained explaining that I was given TWO options: a refund or my mats mailed to me, they agreed to send me new mats. They finally arrived and they don’t fit in my car. This is a joke. Horrible service and I will never buy from a BMW dealership again. I had to go out and purchase new mats. I can’t use the ones sent to me. How can they not know which mats to use for a car they sold me. More

Service department gets the job done. Professionally and respectfully. On time and on estimate. Thanks. Professionally and respectfully. On time and on estimate. Thanks. More