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BMW of Monterey

Seaside, CA

Overview
Reviews
Vehicles
4.6
1,061 Reviews
Call Dealership (831) 920-0743
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1 Geary Plaza

Seaside, CA

93955

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Showing 1,061 reviews

May 08, 2024

Great experience dealing with BMW of Monterey and Erdal Kenar! Everything was just as they represented. The car was delivered covered to Augusta, Ga the evening before we left for the Cruise. Personal t More

by davidaugustasewing
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Erdal Kenar, Michael Crnkovich
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May 09, 2024 -

BMW of Monterey responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Sincerely, Andrew Jennings General Sales Manager

May 06, 2024

Chris is excellent in his communication My car was brought in by my husband being out of town. Was able to be updated thru Chris text. Thanks to Chris in service dept. More

by heartsmith1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
May 06, 2024 -

BMW of Monterey responded

Thank you for choosing BMW of Monterey. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely Rick Lollar Service Manager

May 05, 2024

My experience was not the norm for purchasing a car. Very little going back and forth and no pressure.. iI recommend this dealership. More

by debralph
Recommend Dealer
Yes
Employees Worked With
Michael Crnkovich
Report | Print
May 06, 2024 -

BMW of Monterey responded

Thank you for your review. We truly appreciate your business here at BMW of Monterey. Congratulations on your new purchase! Sincerely Rick Lollar Service Manager

May 05, 2024

All went very smooth and good, on time with nice reports on what has been done on my car, More

by Vedho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young man who schedules , Mike Kyle
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May 06, 2024 -

BMW of Monterey responded

Thank you so much for the five-star rating. We truly appreciate your business. Sincerely Rick Lollar Service Manager

May 04, 2024

Great service! They took good care of my car and made sure everything was perfect. More

by ROSITA.GHANBARPOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lollar
Report | Print
May 04, 2024 -

BMW of Monterey responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let Richard or our team know if we can be of further assistance. Sincerely Rick Lollar Service Manager

May 03, 2024

Service department did a good job of getting me in and out quickly and were friendly More

by NICK.SCALZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
May 04, 2024 -

BMW of Monterey responded

Nick, Thank you for choosing BMW of Monterey. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely Rick Lollar Service Manager

May 03, 2024

customer service at its best. Chris in service was so helpful and honest His customer service is top notch as always Chris is a real asset to BMW and should be commended for More

by diamondgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Almeida
Report | Print
May 04, 2024 -

BMW of Monterey responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris, Jamie, and our team met your expectations. Thank you again for choosing BMW of Monterey, we look forward to having you as one of our valued customers for many more years to come! Sincerely Rick Lollar Service Manager

May 02, 2024

Why does it take so long to process with Mike, it seems like many other service advisors are able to get people out and in but Mike usually has a line More

by WHITNEYROBARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Kyle
Report | Print
May 06, 2024 -

BMW of Monterey responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely Rick Lollar Service Manager

April 29, 2024

They were wonderful. No haggling, and the very surprising discovery of even more discounts made the experience even better than I could imagine More

by lisayearton
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Garcia, Andrew Jennings, Salena Dominguez
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Apr 29, 2024 -

BMW of Monterey responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Lisa, please let us know. Sincerely Rick Lollar Service Manager

April 28, 2024

Service advisors are great and make sure you understand everything along the way. Service was completed on time and as promised. More

by CHARLEYAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Garcia
Report | Print
Apr 29, 2024 -

BMW of Monterey responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely Rick Lollar Service Manager

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