BMW of Monterey

Very comfortable and relaxed. No pressure. Staff was very helpful and answered all questions clearly and completely. No pressure. Staff was very helpful and answered all questions clearly and completely. More

Very good staff and mechanics. Expensive but worth it. Definitely take good care of your vehicle. Expensive but worth it. Definitely take good care of your vehicle. More

Very great customer service over the phone and was very helpful. Great over all service helpful. Great over all service More

Great experience working with the sales and finance team. Leased 2 cars within 2 weeks and had them delivered to my house. Leased 2 cars within 2 weeks and had them delivered to my house. More

Everything went well with the buy. There's always a delay in getting to finance but once there, everything went quickely There's always a delay in getting to finance but once there, everything went quickely More

Salena and Michael made the transaction easy. Hassle free and smooth. Would recommend them both. Hassle free and smooth. Would recommend them both. More

Friendly staff. Timely with getting you in at your service time. Highly interactive if you are in the lobby waiting for your car to be finished. Timely with getting you in at your service time. Highly interactive if you are in the lobby waiting for your car to be finished. More

Great! Everything went well and was completed in the time frame that was promised at time to f scheduling. Everything went well and was completed in the time frame that was promised at time to f scheduling. More

The sales rep was great. No pressure. Let us take the car out a couple times. This rating is for the sales dept not the Service Center. We haven't used the service center yet No pressure. Let us take the car out a couple times. This rating is for the sales dept not the Service Center. We haven't used the service center yet but they seemed to do a nice job of getting the car to feel like new, and it's a 2018. Also, our e-car guru was great. Very patient and super helpful. He spent an hour and a half going over all the bells and whistles in the car. More

Hi what to say about my experience at Monterey bmw wasn’t a very good one, I purchased a used Jetta in sales they were going to fix some minor scratches when I received the car back from the dealership the b a very good one, I purchased a used Jetta in sales they were going to fix some minor scratches when I received the car back from the dealership the body was worse than before I brought it back a second time even worse now looks like they used a buffer on it now even chrome molding around window is scraped up from them.brakes on car sound very bad 2 times bringing back to the shop they decide to resurface the rotors and did not change the pads now they are very noisy again it appears that they are very happy when you purchase a car from them then the relationship is over. This entire experience has been an awful one . I would like to add that the finance department was very rude. I previously had a review on here removed it because Rick wanted a chance at taking care of this sorry but none of the problems are fixed,they are worse noisy brakes just like before paint is worse than before looks like detail department got out of hand with buffing now car has swirls worse than ever. More