BMW of Monterey

I have purchased a total of five BMW automobiles from this dealership. Three from the old MY BMW, which was ok, but not the level of the newer Lithia Group ownership. From the first impression of walking this dealership. Three from the old MY BMW, which was ok, but not the level of the newer Lithia Group ownership. From the first impression of walking into the show room, to the discussion of purchasing a vehicle, this dealership is a cut above the rest. I have been to the larger BMW dealership in Santa Clara Valley, where it is a challenge to get the attention of a sales person. When I first met Bob Thomas I knew this was going to be a different experience. He answered all my questions, including the important cost of the vehicle, and he let me decide what was best for me. Ahh, but how about the all important follow up after the purchase? Bob was, and is always available to answer any questions about the features which can be quite complicated. Hey wait a minute, I sounding like a family member or spokes person for the dealership, which I am not. This is a five star dealership. or a # 10 on the BMW rating scale, 10 being the best. More

They had 2 used cars I was interested in, I brought in the NADA / Kelly Blue Book printouts for the retail value on both of them and they told me those numbers meant nothing. They offered me a price belo the NADA / Kelly Blue Book printouts for the retail value on both of them and they told me those numbers meant nothing. They offered me a price below wholesalre price on my trade-in, saying that's all they could get for it at auction. So I left and won't go back. The kicker for me was when I just looked on-line (a couple of months after leaving them)and found those same cars (same VIN #) at other dealerships... so they wouldn't sell them to a customer at a fair retail price, but they would sell them at auction... brilliant. More

I would buy another BMW from MY BMW because of the personal attention and service I was given by Gen'l Mgr, Bob Gee. I had a warranty issue on a brake problem on my new 330I (Euro Delivery progm) tha personal attention and service I was given by Gen'l Mgr, Bob Gee. I had a warranty issue on a brake problem on my new 330I (Euro Delivery progm) that was subsequently repaired after the car was delivered home. After repeated calls to the Euro delivery Ctr I was put in touch with the Mr Gee, who listened to me, researched my problem and was able to get warranty coverage on my brake repair. I would also like to thank svc mgr Julian for his exceptional service and care. Please check out MY BMW before visiting other dealers. I did and they have me as a customer for my next new BMW. More

For me it would have been a 75 miles trip as well, but with the stellar rating below and the abysmal record of BMW dealerships in the bay area, I thought I'd give them a shot. Salesperson was quick to with the stellar rating below and the abysmal record of BMW dealerships in the bay area, I thought I'd give them a shot. Salesperson was quick to respond to my email inquiry regarding when they'll have their first E92 coupes in the showroom, but when I followed up with asking about the time-frame for European Delivery, he didn't bother responding anymore. This must have been his way of telling me that the dedicated European Delivery section on their web site is just for decoration purposes. To be fair, he did volunteer an invaluable piece of information before ending the conversation: they don't have any mark-ups on their cars. Hear, hear! I guess this is what they mean by "low prices every day". What should have made me suspicious from the start is that they advertise the outgoing E46 model with the respective old prices and data alongside a picture of the upcoming E92 coupe. That's rather misleading, to say the least. Quote from their web site's intro page: "Our values - integrity, respect...". To that I can only say: actions speak louder than words. More