BMW of Monterey

Second service after covered service. Staff is excellent. When bringing the car in Roel was busy with another customer, and another Service Adviser was quick to see that I was not made to wait unnecessarily. When bringing the car in Roel was busy with another customer, and another Service Adviser was quick to see that I was not made to wait unnecessarily. Roel is excellent in explaining what service is needed and when. I have been a customer of the dealership through several owners. I guess I just like the cars and the service personel. More

BMW of Monterey is an exceptional car dealership. The sales department is informative and supportive, at no time did I feel hurried or misguided. Since the purchase of my 335i coupe back in January, the sales department is informative and supportive, at no time did I feel hurried or misguided. Since the purchase of my 335i coupe back in January, the service department has been accessible, comforting, fair and professional. After 10 months my car was making noises, I took it in and within a couple hours I was politely informed that a defective muffler had been sold with my car, a new one had already been ordered from the manufacturer and would be in within one week, and that the service department would replace it at my convenience- all at NO cost to me. BMW of Monterey is a five-star dealership, they have experienced staff, wonderful customer service and the best coffee in Seaside, not to mention a good stock of sharp beemers. More

Im very happy White mr. Roel Vela they give me all attention when i drop my car for the service I'm happy all service are perfec the price for the service is okey my mr Roel they call when the car is attention when i drop my car for the service I'm happy all service are perfec the price for the service is okey my mr Roel they call when the car is redy thank you very much I'm very happy white you service More

Roel Vela was exactly what you would want in a customer service rep. He made sure to get my car done as fast as possible and was a pleasure to talk to. He has a great sense of Humor and checked up on me mu service rep. He made sure to get my car done as fast as possible and was a pleasure to talk to. He has a great sense of Humor and checked up on me mutiple times while I was waiting. I feel confident that he would be able to help me with any problem that I have in a professional and timely matter. More

Prior experience. I leased a vehicle from this dealership before and had a completely great experience with all facets of the deal. That is why I travelled 140 miles from the Central Valley to do dealership before and had a completely great experience with all facets of the deal. That is why I travelled 140 miles from the Central Valley to do business with this dealership again. I will continue to recommend this dealership to all who are interested in an excellent experience and deal. Well worth the drive. And of course I'm doing it in a BMW, which just makes it that much better. More

After locating my car online I contacted the dealership directly. The salesman assigned to me was courteous from the get-go and promptly returned calls as well as helped provide information about this veh directly. The salesman assigned to me was courteous from the get-go and promptly returned calls as well as helped provide information about this vehicle. I traveled over 150 Miles to the dealership to buy this vehicle and would do it again. More

I enjoyed working with Terrie, very low pressure, good sense of humor and thoughful. She is a good asset to Monterey BMW and if I owned the dearlership, I'd probably put her on the floor in addition to ca sense of humor and thoughful. She is a good asset to Monterey BMW and if I owned the dearlership, I'd probably put her on the floor in addition to carrying on with internet sales. All in all, it was a good experience buying in Monterey and I felt that the price was at least competitive with some of the larger Bay area dealerships. More

Roel Bob and Chris are excellent in their customer service they provide full explanations,promptness on getting work done well and people on their way. They are extremely knowledgeable and considerate service they provide full explanations,promptness on getting work done well and people on their way. They are extremely knowledgeable and considerate. They provide shuttles and loaner cars which is a great convenience. More

Service was excellent! Did not feel pressured to purchase a vehicle. This was our first BMW purchase and being that we were treated so well, it won't be our last. I would recommend this dealer. V purchase a vehicle. This was our first BMW purchase and being that we were treated so well, it won't be our last. I would recommend this dealer. Very helpful and willing to answer any questions you may have! More

I walked into BMW on Sunday afternoon meeting Walter Irish. I let him know we were interested in trading in a BMW M3 for a small suv. He reccomended the X3 (we need small- moving to Korea). Monday mor Irish. I let him know we were interested in trading in a BMW M3 for a small suv. He reccomended the X3 (we need small- moving to Korea). Monday morning we dropped off the M3 for apprassal, Monday night we test drove an X3 and made the trade. Walter Irish- stayed over 2 hours past closing time to do all the paperwork. We drove home with our new "used" X3. BMW Monterey has since detailed it and ordered us new floor mats. Walter has worked above and beyond to expediate things for us as we prep the car to send it overseas. We are so VERY pleased with the service. I was sad and hard for my husband to give up his M3 but we know we will not be dissapointed with another BMW. THANK YOU to Walter, Scott, Chris and James in Finance for all staying late and helping a military couple who are on a very short timeline to get things accomplished. More