BMW of Monterey

Cliff Gaston is a tremendous individual and a great sales representative for BMW of Monterey. He is the best! I have purchased BMWs in Monterey (only BMWs for my personal use) since 1977. I have always be representative for BMW of Monterey. He is the best! I have purchased BMWs in Monterey (only BMWs for my personal use) since 1977. I have always been pleased with the sales and service staff at BMW of Monterey. More

I Had a great experience at Monterey BMW. My salesman, Eddie Ortega and I did the deal over the phone. He answered all my questions and always followed up with information and phone calls. I live 80 miles Eddie Ortega and I did the deal over the phone. He answered all my questions and always followed up with information and phone calls. I live 80 miles away and when I got to Monterey BMW I was warmly greeted and made to feel very comfortable. Everyone from Eddie to finance to delivery were professional. I've bought a lot of cars in my life and this was the best delivery of a car I have ever had. I'm even driving all the way back to Monterey BMW for my 1200 mile service! To all at Monterey BMW thank you! Sincerely Ralph Sorani More

The entire process was easy, professional and smooth. The vehicle I wanted was not in stock and the team hunted the country to find the vehicle I wanted and then were able to trade for it without increasing vehicle I wanted was not in stock and the team hunted the country to find the vehicle I wanted and then were able to trade for it without increasing the price we had agreed upon. The vehicle is amazing to drive and the entire team at BMW of Monterey was and continues to be outstanding. I did all the legwork by phone and e-mail and when I went to the dealership, everything was planned and ready. I never waited for more than 2 minutes and was in and out in record time with no surprises. If you live out of the area, it is well worth the drive to be treated so well! More

BMW produces one of the finest automobiles in the world, if not the finest. As with all automobiles ,as time goes on, attention is needed to keep the vehicle in top running shape. The service and attention if not the finest. As with all automobiles ,as time goes on, attention is needed to keep the vehicle in top running shape. The service and attention one receives is the mark of one of the finest dealerships in Northern California, Bmw of Monterey. Julian has been the go to guy for me for a number of BMW's that I have owned. Not only does the job get done right the first time, Julian always takes time to explain what was done, and the car is ready on time. Please give BMW of Monterey serious consideration when purchasing and service for your BMW. More

Everything from sale to service is great! all staff is friendly, the complimentary coffee is great also! i am so happy we have such a good dealership in our small town! iThank you all! i cannot wait to re friendly, the complimentary coffee is great also! i am so happy we have such a good dealership in our small town! iThank you all! i cannot wait to replace my current car so I can deal with them again. i recommended the service dept to all my friends/relatives. More

It was a cold, late, rainy, New Year's evening of this It was a cold, late, rainy, New Year's evening of this year, when my red dash light came on and I saw that the car was overheating. This was on Hwy It was a cold, late, rainy, New Year's evening of this year, when my red dash light came on and I saw that the car was overheating. This was on Hwy 1 outside of Monterey, CA and pulled off the road to the closest gas station. I put some water in and let it cool down but still the light stayed on. I was forty miles from my house with no way to get home so I made my way to the BMW dealership just a few blocks away. When I pulled up to the dealership their lights were still on and a few sale reps were at their desk. I walk up to the first rep I came to and explained my problem and asked if there was a car rental near by. He told me that since it was a holiday and late only a few were open and none near here. With that said, my new friend Walter Irish said he would be off work in less then an hour and would be happy to drop me off at my house. It turns out he lives in my direction but it was at least thirty minutes out of his way to get me to my home. Walter helped me dropped off my car at service, and then I waited for Walter to finish with a customer. As we were getting set to leave the sales manger Scott Koster came over and introduced himself; very nice guy. Since Walter had a smaller car Scott asked him if he cared to take one of the new loaners for the evening to make me more comfortable. Off we went into the rain and cold in a very nice BMW. Walter and I had a great conversation all the way to the house and none of it about how he was going to get me into my next car. It was one of the nicest experiences I have ever had from any dealer anywhere. I was more than service; it was person being just a person with a genuine concern for someone in need of assistance. Dealerships talk about customer service coming first; at this dealership it’s a reality. Thank you Walter and Scott for being there for me. I will be seeing you for my next car when the time comes. Dennis High More

Was greeted on arrival by numerous service staff with genuine warm welcome. Was offered coffee. No wait required to get immediate service. Reservation ddtails and service needed were already recorded an genuine warm welcome. Was offered coffee. No wait required to get immediate service. Reservation ddtails and service needed were already recorded and minimum time was required to get service request prepared. Friendly disucssion with service advisor while doing this. Current service advisor remembered me from last visit as on all previous visits with former service advisor. Discount coupons were honored immediately and reflected in final bill. Separate staff set up paperwork for loan vehicle which was ready and immaculate. Was called by service advisor as soon as car was ready. He had to use own cell phone since local phone service was down. Car SPA service resulted in immaculate care with great attention to detail. More

We came to these guys with a tough scenario. We needed a 2010 Tax Writeoff at the last minute, but we did not want to compromise on the vehicle we wanted. These guys scoured the inventory EVERYWHERE. I ha 2010 Tax Writeoff at the last minute, but we did not want to compromise on the vehicle we wanted. These guys scoured the inventory EVERYWHERE. I had other dealers looking too. The other dealers were offering me compromises. BMW of Monterey got us exactly what we wanted. The old saying, "Beggers can't be choosers" is not true. At BMW of Monterey, Beggers CAN be choosers. Thanks guys. You got us the SUV we would have ordered had we had the time. More

This is my third lease and again 100% COMPLETELY SATISFIED!!! Great customer service from everyone but BOB THOMAS is OUTSTANDING!! Everytime I go into the dealership we always get waited on so SATISFIED!!! Great customer service from everyone but BOB THOMAS is OUTSTANDING!! Everytime I go into the dealership we always get waited on so fast and anytime i have ever called Bob he is ALWAYWS willing to help over the phone or in person. TOTALLY RECOMMEND!!! Thank You. More

I never thought I would be writing a "Review" on the Internet,but every once in a while someone does something exceptional and I wanted to let other car buyers know of my experience. Bob Thomas, Client Internet,but every once in a while someone does something exceptional and I wanted to let other car buyers know of my experience. Bob Thomas, Client Advisor, more than went the extra mile to make me a satisfied customer. His professionalism, knowledge and willingness to explore solutions to solve problems made buying a car a positive experience. I felt that he listened to me, respected me,and genuinely wanted to make me a happy customer. As a result of Bob's efforts as well as that of the general manager and other support staff I strongly recommend BMW of Montery. More