BMW of Monterey

It was a cold, late, rainy, New Year's evening of this It was a cold, late, rainy, New Year's evening of this year, when my red dash light came on and I saw that the car was overheating. This was on Hwy It was a cold, late, rainy, New Year's evening of this year, when my red dash light came on and I saw that the car was overheating. This was on Hwy 1 outside of Monterey, CA and pulled off the road to the closest gas station. I put some water in and let it cool down but still the light stayed on. I was forty miles from my house with no way to get home so I made my way to the BMW dealership just a few blocks away. When I pulled up to the dealership their lights were still on and a few sale reps were at their desk. I walk up to the first rep I came to and explained my problem and asked if there was a car rental near by. He told me that since it was a holiday and late only a few were open and none near here. With that said, my new friend Walter Irish said he would be off work in less then an hour and would be happy to drop me off at my house. It turns out he lives in my direction but it was at least thirty minutes out of his way to get me to my home. Walter helped me dropped off my car at service, and then I waited for Walter to finish with a customer. As we were getting set to leave the sales manger Scott Koster came over and introduced himself; very nice guy. Since Walter had a smaller car Scott asked him if he cared to take one of the new loaners for the evening to make me more comfortable. Off we went into the rain and cold in a very nice BMW. Walter and I had a great conversation all the way to the house and none of it about how he was going to get me into my next car. It was one of the nicest experiences I have ever had from any dealer anywhere. I was more than service; it was person being just a person with a genuine concern for someone in need of assistance. Dealerships talk about customer service coming first; at this dealership it’s a reality. Thank you Walter and Scott for being there for me. I will be seeing you for my next car when the time comes. Dennis High More

Was greeted on arrival by numerous service staff with genuine warm welcome. Was offered coffee. No wait required to get immediate service. Reservation ddtails and service needed were already recorded an genuine warm welcome. Was offered coffee. No wait required to get immediate service. Reservation ddtails and service needed were already recorded and minimum time was required to get service request prepared. Friendly disucssion with service advisor while doing this. Current service advisor remembered me from last visit as on all previous visits with former service advisor. Discount coupons were honored immediately and reflected in final bill. Separate staff set up paperwork for loan vehicle which was ready and immaculate. Was called by service advisor as soon as car was ready. He had to use own cell phone since local phone service was down. Car SPA service resulted in immaculate care with great attention to detail. More

We came to these guys with a tough scenario. We needed a 2010 Tax Writeoff at the last minute, but we did not want to compromise on the vehicle we wanted. These guys scoured the inventory EVERYWHERE. I ha 2010 Tax Writeoff at the last minute, but we did not want to compromise on the vehicle we wanted. These guys scoured the inventory EVERYWHERE. I had other dealers looking too. The other dealers were offering me compromises. BMW of Monterey got us exactly what we wanted. The old saying, "Beggers can't be choosers" is not true. At BMW of Monterey, Beggers CAN be choosers. Thanks guys. You got us the SUV we would have ordered had we had the time. More

This is my third lease and again 100% COMPLETELY SATISFIED!!! Great customer service from everyone but BOB THOMAS is OUTSTANDING!! Everytime I go into the dealership we always get waited on so SATISFIED!!! Great customer service from everyone but BOB THOMAS is OUTSTANDING!! Everytime I go into the dealership we always get waited on so fast and anytime i have ever called Bob he is ALWAYWS willing to help over the phone or in person. TOTALLY RECOMMEND!!! Thank You. More

I never thought I would be writing a "Review" on the Internet,but every once in a while someone does something exceptional and I wanted to let other car buyers know of my experience. Bob Thomas, Client Internet,but every once in a while someone does something exceptional and I wanted to let other car buyers know of my experience. Bob Thomas, Client Advisor, more than went the extra mile to make me a satisfied customer. His professionalism, knowledge and willingness to explore solutions to solve problems made buying a car a positive experience. I felt that he listened to me, respected me,and genuinely wanted to make me a happy customer. As a result of Bob's efforts as well as that of the general manager and other support staff I strongly recommend BMW of Montery. More

The team at BMW of Monterey was awesome! They were so patient with me...I told them exactly what I was looking for in terms of price, mileage, size, color and they found my perfect car !!! I would recom patient with me...I told them exactly what I was looking for in terms of price, mileage, size, color and they found my perfect car !!! I would recommend BMW of Monterey to anyone who was looking for a new or used car. More

Roel is always extremely helpful and friendly. He makes the service experience a pleasant one! The customer service at this dealership is beyond stellar...they always offer refreshment, courtesy shuttle, a the service experience a pleasant one! The customer service at this dealership is beyond stellar...they always offer refreshment, courtesy shuttle, and pleasant conversation. They stand behind their work 100% and I have never had to worry that my auto service was done incorrectly. More

Excellent service-pleasant experience- very helpful- Misha Godnick was very helpful, he understood my unique needs and put me in the right vehicle. Every one made a real effort to be of service.-very f Misha Godnick was very helpful, he understood my unique needs and put me in the right vehicle. Every one made a real effort to be of service.-very friendly and accomodating-nice enviroment-even men washing cars were nice More

The sales person was very helpful and has impressive BMW knowledge. He helped set up the computer and explained the Navigation details and then transferred my cell-phone address book to the BMW on board sy knowledge. He helped set up the computer and explained the Navigation details and then transferred my cell-phone address book to the BMW on board system. the reason I traded my Infinity was because of dissatisfaction with the local deler-(Cardinale). BMW of Monterey has a strong reputation for outstanding custermer satidfaction so I visited there. the sales team was helpful and straightforward in their sales presentation. I bought the 335i without any unpleasant moments! I will not hesitate to recommend BMW of Monterey to my friends! More

Second service after covered service. Staff is excellent. When bringing the car in Roel was busy with another customer, and another Service Adviser was quick to see that I was not made to wait unnecessarily. When bringing the car in Roel was busy with another customer, and another Service Adviser was quick to see that I was not made to wait unnecessarily. Roel is excellent in explaining what service is needed and when. I have been a customer of the dealership through several owners. I guess I just like the cars and the service personel. More