BMW of Monterey

I drove nearly two hours to BMW Monterey to view a Certified Pre-Owned 2023 BMW 230i and authorized a hard credit inquiry in good faith, expecting the vehicle to meet BMW's CPO standards. Before ma Certified Pre-Owned 2023 BMW 230i and authorized a hard credit inquiry in good faith, expecting the vehicle to meet BMW's CPO standards. Before making the trip, I specifically asked the sales representative to inspect the car and disclose any issues so I wouldn't drive that far unnecessarily. I was told the only noticeable issue was a small scratch on the cupholder lid, so I proceeded with the visit. When I arrived, I noticed a few scratches on the trunk and two on the driver's door, one of which was several inches long. While not ideal, I understood the car is used and wasn't overly concerned. I was irked these weren't disclosed, but was still being realistic. What did concern me was discovering two visible rock chips in the windshield directly in the driver's line of sight -- a safety and visibility issue that should not exist on a certified vehicle. I took photos at the dealership because the damage was obvious. Again, these were not disclosed to me before my almost 2 hour drive. (Pictures attached) Despite raising this, no offer was made to repair or replace the windshield and no alternative path forward was provided, so I ultimately walked away despite strong interest in the car. The sales representative even mentioned the car was "probably going to auction anyway," which made it feel as though there was little interest in actually selling the vehicle to me. When I asked to escalate the issue, I was told the General Manager "wouldn't take a phone call on this." I was then assured the Used Car Manager would contact me, but no one ever did. I followed up by email myself and received no response. Between the CPO issue, the credit inquiry, and the complete lack of follow-up, the experience felt dismissive and unprofessional. If this is how BMW Monterey handles concerns before a sale, it raises serious concerns about how issues would be handled after one. I expected better from a BMW dealership. More

John is-was Amazing! Professional & Responsive In all interactions. BMW is lucky to have him Professional & Responsive In all interactions. BMW is lucky to have him More

Mike Alteiri at BMW Monterray did a superb job helping me purchase a vehicle from out of state. He was friendly and yet professional. Messages were returned promptly and he was quite patient in explaining me purchase a vehicle from out of state. He was friendly and yet professional. Messages were returned promptly and he was quite patient in explaining everything about how his dealership goes through a vehicle to be sure it is a high quality one. The entire transaction was done electronically without me ever seeing the vehicle before it arrived by carrier near Seattle. Mike C in financing was patient and helpful as well. A professional high level customer oriented business I recommend to anyone. More

Not happy at the unexpected and extremely high cost of repairs. I took my vehicle in and was told that the diagnostic fee was $299 due to a coolant leak that was noted. I left my car with them and was tex repairs. I took my vehicle in and was told that the diagnostic fee was $299 due to a coolant leak that was noted. I left my car with them and was texted an updated work order for me to approve. Unfortunately, my fault, I didn't look over their updated estimate thoroughly as I was working. When I came to pick up my vehicle, I was shocked at the cost. Other professional mechanics whom I have gone to in the past always called me especially when the cost was higher than they said initially to give me options and explain exactly what I am buying. I will be going elsewhere for my vehicle service in the future as I feel the costs at BMW Monterey are excessive. On the plus side, the service advisor, Brian, was very nice and my car has been repaired. Just a cautionary tale to carefully read any texts sent to you and don't make any assumptions. More

I had a good experience with the dealership. The location is in a strip of dealerships so it’s easy to find. The showroom floor is very clean and had a nice assortment of M cars to look at. The The location is in a strip of dealerships so it’s easy to find. The showroom floor is very clean and had a nice assortment of M cars to look at. The rest of the facility was great. Overall, I’d rate my experience a 4/5. I wish they were a bit more lenient on the price I was trying to pay for my vehicle but overall I can’t complain. More

Mr. John Poli is our go to person when not only buying our next vehicle but during the ownership of our vehicles John’s knowledge professional courtesy is above reproach. We have purchase 3 automobiles our next vehicle but during the ownership of our vehicles John’s knowledge professional courtesy is above reproach. We have purchase 3 automobiles from John and I will continue to seek him out when purchasing my next BMW. Thank You, the dealership is lucky to have a professional like you on staff. You are the example of what and who customer service looks like More

John Polli was great, he helped make the transaction seamless and painless. I would definitely work with him and the BMW dealership in Seaside again seamless and painless. I would definitely work with him and the BMW dealership in Seaside again More

I worked with John Polli. He guided me through what turned out to be the best interaction I have ever had at a car dealership. Very refreshing! He guided me through what turned out to be the best interaction I have ever had at a car dealership. Very refreshing! More

John was excellent in his customer service always responding immediately with my questions about my vehicle responding immediately with my questions about my vehicle More