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BMW of Monterey

Seaside, CA

Overview
Reviews
Vehicles
4.6
1,061 Reviews
Call Dealership (831) 920-0743
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1 Geary Plaza

Seaside, CA

93955

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Showing 1,061 reviews

December 12, 2024

John Polli did a fantastic job of facilitating this car-buying process with me! He was flexible with my constraints regarding communication and was quick to respond to any query I had. More

by mohan.raashi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Crnkovich, John Polli
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Dec 13, 2024 -

BMW of Monterey responded

Thank you, Mohan, for your wonderful review! We’re thrilled to hear that John made your car-buying experience smooth and accommodating at BMW of Monterey. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to assisting you again in the future! Sincerely, Jimmy Cahill - General Manager

November 20, 2024

Thank you all your service was amazing i really appreciate you BMW monterey i hope you all the best! More

by Abdul rahimi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Polli
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Nov 22, 2024 -

BMW of Monterey responded

Thank you for your kind words! I truly appreciate your support and I am thrilled to hear that you had an amazing experience with us at BMW of Monterey. I look forward to serving you again in the future! Sincerely, Jimmy Cahill - General Manager

November 13, 2024

Friendly service people and I was provided a loaner car while they were working on my car. More

by SPEVERINI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Almeida
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Nov 15, 2024 -

BMW of Monterey responded

Thank you for your kind review! We're thrilled to hear that you received friendly service and that we could provide you with a loaner car while your vehicle was being serviced. At BMW of Monterey, we strive to ensure a smooth experience for our customers. We look forward to assisting you again in the future! Sincerely, Rick Lollar - Service Manager

October 15, 2024

Mike Kyle is a pleasure to work with. He is definitely an asset to the dealership. More

by MACHOTIME2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
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Oct 17, 2024 -

BMW of Monterey responded

Thank you for your kind words! I'm thrilled to hear that Mike has made your experience at BMW of Monterey enjoyable. I truly appreciate your feedback and hope to assist you again in the future! Sincerely, Rick Lollar - Service Manager

October 14, 2024

Great service and quality of work. Responsive to my questions and very helpful in making decisions on the care of my car. More

by JFESQ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
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Oct 14, 2024 -

BMW of Monterey responded

Thank you for your review. We truly appreciate you choosing BMW of Monterey. Sincerely Rick Lollar Service Manager

October 13, 2024

Mike Kyle is very easy to work with. He is accommodating to my need to not be without my vehicle for a long time. He will arrange transportation for me if needed. Excellent customer s More

by RomaineMan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Oct 13, 2024 -

BMW of Monterey responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing BMW of Monterey. We look forward to having you as one of our valued customers for many more years to come! Sincerely Rick Lollar Service Manager

October 12, 2024

They did not change my charger cable and they claimed me for not using in right way Not good experience I have to think twice before I recommend another one More

by Dee
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Oct 15, 2024 -

BMW of Monterey responded

Thank you for your feedback, Dee. I understand your experience regarding the charger cable and the communication you received. I appreciate your comments and would like to work towards a better solution for you. Please consider reaching out to me directly at BMW of Monterey so I can address your concerns more thoroughly. Your satisfaction is important to me. Sincerely, Rick Lollar - Service Manager

October 12, 2024

Mike Kyle is the best service adviser and even if there might be more convient places to take our cars, we would drive the opposite direction from work to take our cars to Monterey. More

by CHEREROBINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
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Oct 13, 2024 -

BMW of Monterey responded

Chere, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again. Sincerely Rick Lollar Service Manager

October 10, 2024

Nathen took very good care of us. He took time to explain and set up the car. His knowledge on BMWs is top notch. He even set up my BMW app on my phone. More

by JOCAM54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Reed
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Oct 11, 2024 -

BMW of Monterey responded

Thank you so much for your kind words for Nathan, and for taking the time to leave us this wonderful feedback! Sincerely Rick Lollar Service Manager

October 09, 2024

Very good! Timely service. Appreciated the updates. Liked receiving a video of the overall inspection. More

by MARYRENEE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Garcia
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Oct 09, 2024 -

BMW of Monterey responded

Thank you so much, Mary, for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely Rick Lollar Service Manager

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