BMW of Macon - Service Center

Service of I3 Great BMW experience as always! Team is always positive and helpful. I could never own another make vehicle...they could NEVER treat me any better t Great BMW experience as always! Team is always positive and helpful. I could never own another make vehicle...they could NEVER treat me any better than BMW of Macon! Top Notch!! More

Excellent Service and Service Department! I have been a customer for 15 years and will continue to do so not only for the fantastic cars but the customer service is top notch. Each visit the I have been a customer for 15 years and will continue to do so not only for the fantastic cars but the customer service is top notch. Each visit the staff are friendly and courteous and always keep me informed on the status of my vehicle. They are the best! More

treated I was treated with respect and I was informed out the way of what was going on with my car and I feel Confident that they gave me the proper tools an I was treated with respect and I was informed out the way of what was going on with my car and I feel Confident that they gave me the proper tools and proper intimation to know my car More

19 Year Loyal Customer Shelley Black is an exceptional service advisor. I have been a loyal customer since 1999 and Shelly makes sure she makes me feel valued. My technician Shelley Black is an exceptional service advisor. I have been a loyal customer since 1999 and Shelly makes sure she makes me feel valued. My technician, James is very honest about issues he identifies during my vehicle inspection and services. He does an exceptional job making sure my car is performing at a maximum level. I continue to buy cars from BMW of Macon because I know the service department will provide first class service. Jeffery Jackson makes sure my car is delivered back to me with a showroom appearance. He is consistently professional and makes sure he provides exemplary customer service. More

Luxurious The people were all super friendly! The waiting area was clean and comfortable! The drinks/snacks were a nice surprise for my first time having my car The people were all super friendly! The waiting area was clean and comfortable! The drinks/snacks were a nice surprise for my first time having my car serviced at BMW of Macon! The only thing that I didn’t like was the station that the TV was set, but that’s a minor thing. More

Poor follow up In 18 months, I’ve taken my car in 3 times. Each time issues remained unresolved and the service department was to call me back with more information, In 18 months, I’ve taken my car in 3 times. Each time issues remained unresolved and the service department was to call me back with more information, status of ordered parts or decision of how they were going to resolve paint peeling. It’s now been a week since I was there, I left a message 3 business days ago and not a single response. Every time it has been the same lack of follow ups and clearly no value of me or my time. My initial sales experience was also poor and as soon as I’m able to sell my 750LI, I will never step foot on this location again. More

Good service with a smile Dealt with Shelley and Elizabeth both were excellent I have been using Macon BMW for over 5 years with great service always. would recommend them to Dealt with Shelley and Elizabeth both were excellent I have been using Macon BMW for over 5 years with great service always. would recommend them to anyone with a beemer More

Fast this time! I was very pleased at the service received at Macon BMW. They fixed two recall items and an ABS wheel sensor in about 4 hours. I do wish they provid I was very pleased at the service received at Macon BMW. They fixed two recall items and an ABS wheel sensor in about 4 hours. I do wish they provided loaner vehicles, but I guess you can’t have everything. More

Amazing After 27 years experience with BMW of Macon I have always without exception received only the best possible service. The sales and service are both After 27 years experience with BMW of Macon I have always without exception received only the best possible service. The sales and service are both outstanding. More

Great First Impression This was my first time using this dealership and I was pleased with the professionalism of the staff. My vehicle was serviced well. All of my question This was my first time using this dealership and I was pleased with the professionalism of the staff. My vehicle was serviced well. All of my questions and concerns were addressed and I was able to pick up my vehicle knowing if there were any further concerns, I could always return. Great first impression and quality service. Thank you Shelly. More