BMW of Macon - Service Center

Great Service and staff The staff is very attentive and got my car back to me when promised. I have always used BMW of Macon even though I live in Atlanta because of the gre The staff is very attentive and got my car back to me when promised. I have always used BMW of Macon even though I live in Atlanta because of the great service and staff. More

Customer Service BMW has Great Customer Service!!!ii would recommend others to your dealership. I did not have to wait when bring my car or picking it back up. BMW has Great Customer Service!!!ii would recommend others to your dealership. I did not have to wait when bring my car or picking it back up. More

Tires I received great customer service from this location. Everyone did an excellent job, service was swift and courteous, even on a Saturday and provided I received great customer service from this location. Everyone did an excellent job, service was swift and courteous, even on a Saturday and provided great customer service. More

Able to help in a pinch While I was in town, I'm not local to Macon, I needed some help with my BMW. I called and spoke with Elizabeth. After explaining my challenge, she w While I was in town, I'm not local to Macon, I needed some help with my BMW. I called and spoke with Elizabeth. After explaining my challenge, she was able to work with the shop and squeeze my vehicle into an already fully booked day. All the other people I spoke with while waiting and browsing vehicles were extremely polite and offered help if needed. Thanks! George More

Excellent service Tech was patient and explained what I needed to correct leaking power steering hoses! I would recommend this location for future service! Tech was fri Tech was patient and explained what I needed to correct leaking power steering hoses! I would recommend this location for future service! Tech was friendly and very knowledgeable More

Tire wors I ran over a nail and had to get a tire replaced. I have a road hazard warranty, which is good, and the dealership had my tire in stock, which is also I ran over a nail and had to get a tire replaced. I have a road hazard warranty, which is good, and the dealership had my tire in stock, which is also good. I called to confirm these items and was told that I would be responsible for a $50 deductible, no problem. On arrival for the scheduled service I’m informed that the warranty doesn’t cover rotation and balancing of the new tire. That seems a little duplicitous to me (who replaces a tire without at least balancing it?). My problem is that the process took THREE HOURS. I’m sure they were busy, I’m sure there were lots of other things going on, but this should have taken an hour or two at the maximum. More

Service visit Thank you for taking such good care of us. We continue to use Macon for service even though we moved to Cumming GA. The service we receive is worth th Thank you for taking such good care of us. We continue to use Macon for service even though we moved to Cumming GA. The service we receive is worth the drive. More

service Great follow up and reminders of appt. Thorough reviews and called to review findings. My car was ready as promised. Very detailed when reviewing th Great follow up and reminders of appt. Thorough reviews and called to review findings. My car was ready as promised. Very detailed when reviewing the paperwork More

Airbag Recall I brought my BMW X6 in for an airbag recall and for diagnosis of a problem with the top-view camera system. The service representative told me when I I brought my BMW X6 in for an airbag recall and for diagnosis of a problem with the top-view camera system. The service representative told me when I made the reservation that these tasks would take more than a day and that they would set me up with a loaner car. They were ready for me when I showed up for the appointment and had me in the loaner car within a couple of minutes. Over the next two days they did an excellent job of keeping me informed. When time came to pick up the X6, it was clean and waiting for me. Return of the loaner car and finishing paperwork on my car again looks just a couple of minute. New airbags installed and top-view camera system fixed. This could not have been a better experience. This experience was exceptional but it is what I have come to expect from this dealer's service department. The X6 is my second BMW. My first BMW was a Z4. My experience with the excellent work performed by this service department in taking care of my Z4 was a large part of my decision to purchase another BMW. More

Service Very positive experience. Everyone was very easy to talk to and deal with. Everything was completed as promised. I would highly recommend BMW of Maco Very positive experience. Everyone was very easy to talk to and deal with. Everything was completed as promised. I would highly recommend BMW of Macon Sales & Service. More