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BMW of Loveland

Loveland, CO

4.9
716 Reviews
Whether you’re driving your very first BMW or have been motoring for years we here at BMW of Loveland your trusted BMW dealership in Loveland are here, to assist you with all your BMW needs. From the time you enter our showroom when you service with us, you can expect to be treated like family, each and every visit. We offer an extensive new and pre-owned inventory, as well as our competitive lease specials, finance options and expert auto service. We are committed to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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4150 Byrd Dr

Loveland, CO

80538

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Showing 716 reviews

July 19, 2026

I purchased a 2020 BMW from BMW of Loveland, VIN 5UXCW2C01N9L34770. During the test drive, an “Assistance Malfunction” warning appeared. The salesperson, Charlie, told me it was nothing and would go More

by mertcanguldu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Wolf
1.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Scheer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Mcmahon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2026 -

BMW of Loveland responded

Thank you for your feedback. After your purchase, a concern with the Active Cruise Control system was identified and traced to prior front-end damage. While we explored available repair options, we were not confident the issue could be fully resolved. In an effort to make things right, we provided full purchase-price trade value toward another BMW in our inventory, an option you chose to move forward with. While this was an unfortunate situation, we believe our team acted transparently, communicated openly throughout the process, and worked hard to provide a fair resolution!

Aug 03, 2026 -

mertcanguldu responded

That was not a fair resolution. I did not come to buy an X3. I chose an X7 for a reason. The replacement vehicle was a smaller model, not equipped the way I wanted, and I still paid significantly more than I believe was fair. I accepted it only because I felt I had no reasonable alternative. I appreciate that the dealership worked with me, but calling this a "fair resolution" does not reflect my experience. A fair resolution would have been repairing the X7 you sold me or making me financially whole without requiring me to compromise on the vehicle I originally purchased.

Aug 03, 2026 -

BMW of Loveland responded

Thank you for sharing your perspective. We understand that you are unhappy with the outcome and appreciate the opportunity to address your concerns. At the time of purchase, the X7 was sold as-is, and you were aware of the existing bumper damage when you accepted delivery of the vehicle. Despite the vehicle being sold as-is, we still made every effort to assist you when concerns arose after your purchase. As part of those discussions, Greg offered an option in which we both would participate in the repair of the X7, recognizing that some of the repair costs extended beyond the bumper damage that was disclosed and accepted at the time of sale. You declined that option, so Greg worked to present alternative solutions. We had other X7 models available in inventory that could have been considered; however, you chose to pursue the X3 as the vehicle you were interested in purchasing. After reviewing the options presented, you elected to move forward with the X3 transaction, and we provided the full purchase price of the X7 as trade value toward that vehicle. We certainly understand that the X3 was different from the X7 you originally purchased and that it may not have been your ideal outcome. However, our team worked in good faith to provide multiple options and ultimately supported the solution that you selected. While we are sorry that you do not view the resolution as fair, we believe we made a significant effort to assist beyond our obligations under an as-is sale and to help you move into another vehicle of your choosing. We do greatly appreciate your business and wish you the very best.

Aug 03, 2026 -

mertcanguldu responded

I disagree with how the situation has been presented. I purchased the X7 after being told the warning was not serious, and I returned it immediately when the warning came back. I have now filed formal complaints with BMW North America Customer Relations, the Colorado Auto Industry Division, the Colorado Attorney General, and the Better Business Bureau. I have also posted a one star Google review describing my experience. I still hope BMW of Loveland will reconsider and offer a truly fair resolution.

July 18, 2026

Orientation was incomplete and was told everything I needed to know is on the digital screen because there is no longer a printed Owners Manual. Not true. I spent $101 to buy one, and have it shipped f More

by jamesgearhart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dylan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2026

We bought two cars from Francine this spring and had an easy, straightforward process with both of them! More

by kristine.r.widmer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Groulx
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francine Jaume
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2026

Francine listened really well to what options I really wanted on my car and worked hard to find the car that matched. When the dealer didn’t have one readily available, she searched the BMW database to fi More

by karenmarkthansen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Wolf
3.0
This rating includes all reviews, with more weight given to recent reviews.
Francine Jaume
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2026

Ryan Burr was incredible from start to finish! Highly recommend doing business with them! They took care of every request and made me a very happy customer! More

by tvashton
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Burr
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2026

My experience through shopping was good. I was a little disappointed to find that when I drove off from the parking lot my gas tank was empty. I don't know if it has gone out of favor for More

by dennis.l.floyd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Groulx
4.0
This rating includes all reviews, with more weight given to recent reviews.
DEBORAH NOELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beto Palma
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2026

Dylan made the lease end process easy to work with. The financing came out competitive below a competitive rate I had secured with my own credit union. More

by HUGOAZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2026

Staffs at bmw loveland are alway kind and i feel very comfortable and reliable. This dealership really try to help you get the best car buying experience. More

by mymike1024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Groulx
5.0
This rating includes all reviews, with more weight given to recent reviews.
DEBORAH NOELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2026

My wife and I bought a new BMW from Francine and the entire experience was a good one. But truly what brought the experience up to great was Francine. This lady is amazing and she is all about custome More

by dougpfd
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
DEBORAH NOELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francine Jaume
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2026

Francine was wonderful to work with. She worked very hard to get us a great deal. More

by pterrones1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francine Jaume
5.0
This rating includes all reviews, with more weight given to recent reviews.