BMW of Lincoln

My wife took our X5 in for an oil change and complete detail. He knew it was going to be several hours, and didn't bother to ask my wife if she wanted a loaner. Seriously, they alway offer me one when I detail. He knew it was going to be several hours, and didn't bother to ask my wife if she wanted a loaner. Seriously, they alway offer me one when I take the vehicles in. They never ask her if she wants one when she does. She sat there 5 hours, and then I got there and sat the next 1 1/2 hours. Service advisor was condecending, and frankly rude. Denied having a conversation with my wife, and then told me that he wasn't going to argue with me about it. They do good mechanical work, however....it never ceases to amaze me that they ALWAYS find a few thousand dollars of work that MUST be done, it's a safety issue, or engine may blow up etc... Another couple was there with a check engine light on, and they were told it was going to cost something in the $5K range to fix it. They were extremely angry as they had just spent $2000 at a dealership in Denver that didn't mention that there was any problem like they were faced with. More