BMW of Lincoln

Best car buy experience I ever had❗️ Thanks to Neil Hammitt I finally have a car that you could call “my forever car”. The smooth process and Team Work I observed making my purchase was a Thanks to Neil Hammitt I finally have a car that you could call “my forever car”. The smooth process and Team Work I observed making my purchase was absolutely refreshing and a 1st in my Lifetime. I completely feel that ALL of my needs were met beyond my expectations without any doubt. Neil Hammitt can show you This Is How It’s Done folks when you need help and a car in today’s world. Thanks for the memories and daily gratitude Neil. More

Service Department - Poor Experience Brought in my X5M for a recall on the passenger airbag. Husker Auto BMW did a 27 point inspection upon arrival. Husker Auto's own inspection report st Brought in my X5M for a recall on the passenger airbag. Husker Auto BMW did a 27 point inspection upon arrival. Husker Auto's own inspection report states windshield is in good shape. Husker Auto BMW had the vehicle for several days. At pickup I noticed the windshield was cracked from top middle all the way to bottom right corner. The service advisor said Sara Hansen (Manager) would call me the next day. Nope. I had to follow up leaving a voice mail message and at least a half dozen plus emails. Then I had to bring the SAV back in for another windshield inspection only to be told that the crack was probably preexisting and that the mechanic must have missed the crack during inspection. (A crack that goes across half the windshield - It did not have a crack when I brought it in). Sara Hansen @ Husker Auto BMW quoted me $1,125 and they would get it fixed. More

worst service department I would no longer support or recommend this location as Brooke in the service department had left . they do not return call ,and they are unprofess I would no longer support or recommend this location as Brooke in the service department had left . they do not return call ,and they are unprofessional .they returned my car after my last oil change with a damaged bumper, oil change computer check light not reset , car not washed . I had left so many voicemail about my bumper and no one has ever returned my calls. bmw lincoln , you seem to forget that you work for your customers and not the other way around . I never had issues when Brooke used to work for you . your service department staff including sarah needs to be retrained . please avoid this place at all cost . More

Worst managment ever! I took my cars there three times, and all 3 had issues with service reps. Manager didn't even call back after leaving 10 messages (voice messages + w I took my cars there three times, and all 3 had issues with service reps. Manager didn't even call back after leaving 10 messages (voice messages + written messages from reps). I would recommend to use service else where. More

Incredible customer service I have been working with Brett Baker and Husker BMW of Lincoln for the past few years and I have never experienced professionalism and attentiveness a I have been working with Brett Baker and Husker BMW of Lincoln for the past few years and I have never experienced professionalism and attentiveness at this level any where else. Mr. Baker is personable, reliable, prompt, kind, honest , hard working and makes you feel like you are the only customer he has. I without reservation recommend working with Mr. Baker, and plan to continue to do so ! Thank you for your hard work , you have earned my business indefinitely. More

Don't stand behind their vehicle or their service department These guys were all nice and friendly when I bought the used car (was one year old with less than 5000 miles on it), but when the car had a major fail These guys were all nice and friendly when I bought the used car (was one year old with less than 5000 miles on it), but when the car had a major failure (with less than 5500 miles on it), it was there service department that screwed it up so the original power train warranty wouldn't cover it and they did nothing other than tell us it was ours to take up with the manufacturer after waiting almost 2 weeks to get any answers out of them. More

by far the very worst buying experience I've had in 60 years Really don't want to trust used department as they are not truthful. Upper management refused to even speak to me. Called upper management over 20 tim Really don't want to trust used department as they are not truthful. Upper management refused to even speak to me. Called upper management over 20 times and they never got back to me. Was promised a refund of my deposit $ and never received. Horrible. I was out of state and they treated me with utter disrespect. Will never buy from BMW or Mini die to this dealership. More

Awesome service by Jess and Josh at BMW of Lincoln I stopped in late in the day to buy a part. Found out in talking to service tech Josh that I needed more than that. Although it was late in the day I stopped in late in the day to buy a part. Found out in talking to service tech Josh that I needed more than that. Although it was late in the day and Josh and Service Advisor Jess Moody had already worked long hours, they graciously took care of me - got me a quick service appointment while I waited - and got me on the road again within an hour. The kind of willingness to help that you just don't see too often anymore. They were both polite and professional in spite of my showing up late in the day without an appointment. A big thanks to Jess and Josh for going above and beyond!! More

Great Dealership to work with! I visited Husker Highline (BMW of lincoln) To fix various issues on my CPO BMW M3 not purchased from Husker. I worked with Service Advisor Jessi Moody I visited Husker Highline (BMW of lincoln) To fix various issues on my CPO BMW M3 not purchased from Husker. I worked with Service Advisor Jessi Moody the entire time, and the mechanic who worked on my car was Josh Baideme. Jessi was extremely friendly, helpful, and competent, as she helped me on my CPO warranty claim process, which is very time consuming, saving me thousands of dollars. The mechanic who worked on my vehicle, Josh, did an excellent job. More

Service department Bmw I've had the pleasure of dealing with Jessica Moody whenever my Bmw m 235ix has needed any service. She pays attention to detail and understands tha I've had the pleasure of dealing with Jessica Moody whenever my Bmw m 235ix has needed any service. She pays attention to detail and understands that the customer comes first and goes above and beyond in getting things done! Thanks you for an awesome experience today! More