BMW of Las Vegas

Mark was great with me. Timely, professional, and kind. He was Patient with me and answered all my questions. Would love to go back to him for future appointments. My car ne Timely, professional, and kind. He was Patient with me and answered all my questions. Would love to go back to him for future appointments. My car needs were met and Im happy it is in good hands. More

The team at BMW of Las Vegas was exceptional, being attentive, knowledgeable, and friendly. My salesman, Chris Robinson, embodied all these qualities and more. I bought a fantastic X3 from this dealers attentive, knowledgeable, and friendly. My salesman, Chris Robinson, embodied all these qualities and more. I bought a fantastic X3 from this dealership and would happily buy another vehicle from them in the future. The reason for a four-star rating, rather than five, includes minor issues such as the over two-hour wait to wash and prep my vehicle and the Finance Manager's oversight of essential paperwork, which necessitated the salesperson coming to my house for signatures later that evening. Nonetheless, I am very satisfied overall! More

Nice dealership, and cool sales team, but service advisor was rude and accused me of this I didn’t do to vehicle. was rude and accused me of this I didn’t do to vehicle. More

Zack made the process extremely easy from the showroom to the test drive to monitoring the building and delivery. Family very happy on all fronts. Great job. the test drive to monitoring the building and delivery. Family very happy on all fronts. Great job. More

This dealership has a split personality. The salesman I worked with Abdul is wonderful. However their initial offer on my trade in was insulting and their finance guy kept me in his office The salesman I worked with Abdul is wonderful. However their initial offer on my trade in was insulting and their finance guy kept me in his office for over an hour trying to upsell me on a myriad of service plans at different finance rates. If you want to do business with them sell your existing car to CarMax and have all day to haggle with the finance manager. More

Tyler was a great help, took care of my car quickly, got me a ride and was easy to reach and communicate with me a ride and was easy to reach and communicate with More

Always provides excellent service with an emphasis on customer service and quality! I’ve been coming to this location for 7 years and the service continues to get better! customer service and quality! I’ve been coming to this location for 7 years and the service continues to get better! More

Lexis is an amazing rep and goes to all lengths to assist owners- she is communicative and friendly owners- she is communicative and friendly More

The service manager is a true profession, he is a people person he should be promoted if that’s possible. The technicians that actually work on the cause they come up very short reason Ben I broke my car. I person he should be promoted if that’s possible. The technicians that actually work on the cause they come up very short reason Ben I broke my car. I have the air condition looked at they told me the reason it’s shut off by itself because it gets too cold I think they are nuts. I have had this vehicle 17 years and only started this this summer. They could not find anything wrong which I doubt they know exactly what they was doing. Drive my car about one hour 45 minutes AC shut off Like clockwork I shut the car off about 35 minutes starting back up engaged the AC and it runs like new but they say no problem. This is every day. Therefore they need to figure out what they’re doing wrong. I was told everything except the problem totally disappointed. The other problem, one of the junior personnel in service who take down information I would not use his name. I would not want him to lose his job to me to me when I asked him to return my used parts so I could return them to, the person for a refund before they did any further work on the car that was on a Friday this past week he told me the parts just came in late Friday afternoon and BMW with the car until Monday to affect repairs on the error codes and 02 sensors . Saturday came and went Sunday. The operations was closed Monday. The service person told me we will be able to give your parts back and they needed more time to work out some more issues so that Monday I wasn’t able to pick up the car so Tuesday morning, I went down to BMW to pick up the car 10 minutes before I got there the service personnel text me that the technician had through my parts away. Friday Saturday, Sunday Monday we did not mention anything about technician throwing parts away when I came to pick up my car, he mentions this and lied and said , I never told him until it was too late. It was outright lie cause it was a text message between he and I he texted me first I responded immediately. I need my parts back. He did not respond and text me Monday. Yes, we can give you your back only Tuesday , when I pick my car up, he came up with a lie saying a technician threw my parts away so he’s a liar. That’s one thing I hate is a liar. Seems like everyone has the Donald Trump syndrome , Tell lie and try to make you believe it also he told me if I didn’t lack the way I am being treated. Why did you come here to meet us implying I should take my business somewhere else possibly Henderson I will consider it since my wife has a BMW, so disrespectful I am a United States Marine it’s a good thing. I did not treat him a lot enemy. If you wish to contact me about this situation you can do so your rebottle. More

I’ve been bringing my car here for 10 years now. It’s for the great customer service and care for my vehicle. It’s for the great customer service and care for my vehicle. More