BMW of Las Vegas

Sales experience was tremendous top to bottom. However, once your check clears and you leave the lot, the experience takes a significant turn. Almost immediately my new car had fairly regular bu However, once your check clears and you leave the lot, the experience takes a significant turn. Almost immediately my new car had fairly regular but minor electronic issues. Minor things like the volume button not working for a trip or indiscriminately dropping my phone. I pointed these out during my initial service visit and they dismissed them simply as bugs that are expected in the first year of a new build. However, over time the issues grew and are now very much a daily experience. It starts with many of the common issues found on BMW message boards, but expanded well beyond. Now my car cannot locate itself on a map, I regularly have ghost alerts for lane and object warnings, buttons on the steering wheel no longer function, the car fails to read speed limit signs as it once did and now simply flashes "LIMIT", if the key fob sits idle anywhere near the car it will lock and unlock on a continuous cycle yet if I walk up to the car it no longer unlocks unprompted, and the lift gate no longer operates with the foot gestures. When I called for a service appointment I was told their appointments are just for drop off windows and I would need to arrange transportation afterwards because they don't offer loaners. They stated I could arrange a rental car through Enterprise as an alternative. I'm old enough to remember you could just make an appointment and they would diagnose and tell you what to expect, apparently this dealer only works on the "leave it with us and we'll get to it" theory. A common theme in other reviews indicates some people have gone days without resolution or even an update, so no I'm not all that excited to just drop it off and leave. Maybe I was mistaken that BMW was a premium brand or maybe my expectations aren't aligned with their own. Issues happen no matter how expensive the car, lemons exist in all brands. However, you'd expect a bit more help than just drop it and see if you can get a rental car. More

Every one was great! I want to give thanks to Frank who helped me that day. He was so nice and very professional, he was always there to answer all my questions. Again th I want to give thanks to Frank who helped me that day. He was so nice and very professional, he was always there to answer all my questions. Again thanks to him and the staff at BMW of Las Vegas. More

BMW of Las Vegas is efficient, clean, all personnel are attentive. excellent quality all the while thorough communication attentive. excellent quality all the while thorough communication More

Michael Kekoa was my advisor . What a great service they provide . First of all Michael is very polite and nice person you can tell he was brought up in a good family . Very knowle What a great service they provide . First of all Michael is very polite and nice person you can tell he was brought up in a good family . Very knowledgeable about car all my questions answered without false promises. Have me updated during each step and process . Overall 10/10 service and I hope management recognize Michael’s potential he is truly asset to the BMW company . Will never change dealership Becouse of great experience and service they provide to me . Thank you More

They were great, no hassle recall work . Finished ahead of time and washed car as well Finished ahead of time and washed car as well More

The dealership is good but not as good as the one I used in Ashburn VA. It was more modern and focused on customer com. in Ashburn VA. It was more modern and focused on customer com. More

My family has been here for 4 years and we love Custommer service at BMW. service at BMW. More

Mark assisted me with my visit. He was very informative and kept me updated. The dealership was nice both location and staff wise. He was very informative and kept me updated. The dealership was nice both location and staff wise. More

Extremely friendly and efficient . Everyone very pleasant to work with . Will recommend without hesitation to anyone and everyone. Everyone very pleasant to work with . Will recommend without hesitation to anyone and everyone. More