BMW of Las Vegas

Shawn was very helpful and he was able to fit me in at the last minute. Everyone there is kind and courteous and you can tell that customer service is very important to them. I was very pleased with the c the last minute. Everyone there is kind and courteous and you can tell that customer service is very important to them. I was very pleased with the cleanliness of the facility as well. I would not take my car anywhere else! More

The service was slow and unorganized. They requested information before arrival, but it made no different, they took forever to process the paperwork. Once they have your $$$$ you are on your own. You c information before arrival, but it made no different, they took forever to process the paperwork. Once they have your $$$$ you are on your own. You call for follow up items, you leave multiple messages, but they will not call you back. In other words, unless you catch them live, you are wasting your time leaving a message. I would not recommend this dealership. More

Desert BNW sucks. I took my car to them after running over a large rock in the rock in the road which did $2500 damage to the undercarriage. After they repaired my vehicle, I begin to hear humming and w over a large rock in the rock in the road which did $2500 damage to the undercarriage. After they repaired my vehicle, I begin to hear humming and whistling from the vehicle when I accelerate. I took the vehicle back the day after Thanksgiving at 7 am and was told that they would look at the vehicle but it would take some time because they still had vehicles from the day before Thanksgiving. I was told that I would receive a call to let me know what they find. Well, that call came at about 3 pm and I was told that they could not hear any noise coming from the vehicle and that I could come pick the vehicle up or leave it over night and they would check the vehicle again the next morning. I left the vehicle over night....what a waste of my time. I get a call about 9 am the next morning and was told that they still did not hear any noise coming from the vehicle, so out of frustration, I just told him to have the shuttle driver pick me up and I would come get my vehicle. Well, I finally get a call back from Desert BMW shortly after 12 noon asking for directions to pick me up (3 hours after they said the shuttle driver would come get me). When I got to the dealership and my car was brought out to me, as I am driving out of the parking lot I hear the noises that I brought the vehicle in for. I decided to not even bother to back up and let the service tech hear the noise because it was obvious that they had not even checked the vehicle which is not the first incident of this sort that I've had with them. I would not be doing business with them in the future and was seriously considering purchasing another BMW.....if I do, they would not have the pleasure of earning a dime from me. BMW of Austin TX could definitely teach these idiots some customer service. More

I had the best experience on my last visit to Desert BMW of Las Vegas. Butch was and is my service advisor and every time he doesn't let me down. He is so helpful and friendly... I don't even feel like I'm of Las Vegas. Butch was and is my service advisor and every time he doesn't let me down. He is so helpful and friendly... I don't even feel like I'm there for car maintenance. I am always greeted and assisted and leave feeling special and important with a great looking clean car! I LOVE MY BMW and the dealership and all the staff that make it such a great place to shop and visit. Butch is a great advisor and all the staff and management should be applauded for such a great job that they do on our cars. It is the ULTIMATE EXPERIENCE when using Desert BMW of Las Vegas :) Thank you ... Loyal customer and BMW owner for over 7 years. Liz Bienstock More

Danielle is by far my favorite Service Manager I have worked with in 14 years of doing business with BMW. She makes me feel comfortable and is a joy to hear and work with. Always 100% on top of her game worked with in 14 years of doing business with BMW. She makes me feel comfortable and is a joy to hear and work with. Always 100% on top of her game so reliable! She goes above and beyond for customer service. On my last visit she was kind enough to lend me her own personal vehicle to drive around for a couple hours. She kept me posted every time something was finished on my car. Love Love Love her!!!!! More

I would like to take the opportunity to express my gratitude for the outstanding customer service that my husband and I have received from one of your associates Mr. George Duncan. In this day and ag gratitude for the outstanding customer service that my husband and I have received from one of your associates Mr. George Duncan. In this day and age it is a rare occurrence when a company and its employees exceed a customer’s expectations for quality service. The employee that goes above and beyond and demonstrates such professionalism, concern and care for the customer is often the exception rule. In 2000, we purchased a new 2001 BMW X-5 from you’re your dealership. The service provided by Mr. Duncan before and after the sales was a major factor influencing our recent decision to purchase a new 2011 BMW X-5. In addition, I would also like to commend Kip Walters, Assistant Manager for the outstanding customer service that he has provided us with for many years. Our experience with this company has been, in every respect, very positive. We look forward to a continued relationship with Desert BMW More

Me and my wife were here 3 years ago with a plan to buy a BMW, but were turned off because nobody assisted us. We were very disappointed and ended up buying a Hummer H3. Today for the second time we tried t BMW, but were turned off because nobody assisted us. We were very disappointed and ended up buying a Hummer H3. Today for the second time we tried to check on your dealership, and we were surprised with the excellent service provided to us by you client advisor Mr. Joey Loaw. From the time we walked in your office Joey was there to accommodate us without looking at our color or race. We were very happy and ended up buying a BMW X5 Thank you for excellent service. Keep it up! More

Just looking to pursue my dream BMW 3 Series but no luck yet. Darrel helped us at Desert BMW he was funny, smart with vehicles, and very helpful with answering all my questions. He did everything we needed yet. Darrel helped us at Desert BMW he was funny, smart with vehicles, and very helpful with answering all my questions. He did everything we needed and at the end of the year I will be driving my dream car thanks to all of Desert BMW! More

Just wanted to spread the word Thanks to the service department for the quality of work performed on my vehicle. I am very satisfied that time was spent testing and validating the repairs to keep my veh department for the quality of work performed on my vehicle. I am very satisfied that time was spent testing and validating the repairs to keep my vehicle running and safe. The quality of service as always has been excellent! More

I appreciate doing business with Desert BMW. Darrell Cox did a fantastic job! He was very helpful throughout the process, explaining every little thing.I was nervous at first but after the test drive I saw did a fantastic job! He was very helpful throughout the process, explaining every little thing.I was nervous at first but after the test drive I saw how easy going they are. The entire dealership seemed very friendly and energetic. More