BMW of Las Vegas

I had a few problems with the car after the sale, but they took care of it. I would recommend them to a friend. Jim Bellefeuil, CEO, BSA Software, Michigan they took care of it. I would recommend them to a friend. Jim Bellefeuil, CEO, BSA Software, Michigan More

I had the best experience with Desert BMW. I worked with Don Warren and Larry West and they were amazing to work with. They made me feel completely comfortable. They kept in touch with me through the whol Don Warren and Larry West and they were amazing to work with. They made me feel completely comfortable. They kept in touch with me through the whole process. Everyone in the dealership always greeted me with a smile and made sure I was being helped. Overall, this has been the most pleasant experience. I think they have a wonderful team! More

Easy to work with, made pricing discussions simple. Customer service together with training on how the car works was perfect for my wife and I. Look forward to enjoying the car for many years to come. Customer service together with training on how the car works was perfect for my wife and I. Look forward to enjoying the car for many years to come. More

I have purchased three BMW's in the past so I am acquainted with the purchase of BMW's as well as the maintenance program. My experience with Desert BMW with the purchase of a 2011 328i was a great acquainted with the purchase of BMW's as well as the maintenance program. My experience with Desert BMW with the purchase of a 2011 328i was a great experience from the first day I made an inquiry about purchase of a new BMW. I was joined up wth Michael Pyon who provided great service and information about the availability and selection of a 328i BMW. Michael was very professional in his assistance and made sure all my questions and needs on the BMW were answered or taken care of. He kept me infomed throughout the sales and prep of the BMW. Michael provided a great interaction with the sales manager and I purchased my BMW 328i knowing I was in good hands. I have taken advantage of the Desert BMW maintenance services provided by Desert BMW and look forward to their contnued excellent service. I definately recommend this dealership to future customers. More

Evan Levy is an extremely competent service manager.Whenever he promised a loaner car,Evan came through. Hes extraordinarily knowledegable and ALWAYS follows through on follow phone calls. Bra manager.Whenever he promised a loaner car,Evan came through. Hes extraordinarily knowledegable and ALWAYS follows through on follow phone calls. Brain and Larry West recently leased me a new 335 IS. Once again, their professionalism, honesty and knowledge saved me hours in time. As a small business owner/anesthesiologist, my time is extremely limited. All 3 employees maximized my time, and i didnt have to wait countless hours for service, awaiting a loaner , or unecessary phone calls. In all , its unique to find such intelligent, honest sales people in the car sales service industry. I would remmend without hesitation. Dr. Jeffrey I. Ender More

Desert BMW of Las Vegas -   June 7, 2011   Desert BMW of Las Vegas -   June 7, 2011   BMW of North America Customer Relations   Desert BMW of Las Vegas     I just want to take a mom Desert BMW of Las Vegas -   June 7, 2011   BMW of North America Customer Relations   Desert BMW of Las Vegas     I just want to take a moment to thank you and the entire BMW team for the service and customer care that you are so well known for.           More

Danielle is an amazing Service Advisor! She makes the whole experience easy and enjoyable. She is on top of everything and keeps me well informed during the time my car in there and I always feel like sh whole experience easy and enjoyable. She is on top of everything and keeps me well informed during the time my car in there and I always feel like she really cares for me and my vehicle. Superior service from a superior person! I would highly recommend Desert BMW because of her! More

Any 1 wanting the ULTIMATE BUYING EXPERIENCE TO GO ALONG WITH THE ULTIMATE DRIVING MACHINE is well advised to make Desert BMW your only choice. I was given a lot more money for my trade in than I was offe WITH THE ULTIMATE DRIVING MACHINE is well advised to make Desert BMW your only choice. I was given a lot more money for my trade in than I was offered at Lexus and mercedes benze. I traded in a cl550 mercedes and have owned various other high end cars such as mercedes and lexus. I was given a tremendous price on my new 2012 650 convertable. Wow what an incredible car. BUT THAT IS A GIVEN WITH BMW. What has really turned me into a devoted Desert BMW guy is the people I had the pleasure of working with buying this car. This is not your typical luxury car dealer. They had only 1 concern and that was getting me into the exact car that I was looking for and not concerned at all with just seeing me walk out the door after making a sale. From the very first moment upon arriving there I was greeted with the most knowlegable,truly concerned with everything I wanted in a car team of consumate professionals I have ever met anywhere at any car dealer. I had allready visited 3 different BMW dealers to do some due diligence on the new BMW models. Wow was I ever surprised with the team they have at Desert BMW . The surprises just kept on comin as I spent some time there deciding on what new model I was going to buy. You do the math Best trade in price by a long shot, best price by a long shot on the car i chose,zero pressure and only concern with finding me the best fit for my needs,lower finance rate that even BMW offered. This team of dedicated professionals made me, spending alot of money feel like I was ordering a good steak at a fine restaurant, then telling me we have a nice surprise for you in every aspect of my purchase. All I can say at this point is thanks michael, larry, anthony,and crystal. I bought my new car and left knowing I have made some good friends as well. This doesnt happen at any other car dealer anywhere I have ever visited to buy 1 of the 15 or so new cars I have ever purchased in the past. This is the best dealership on the planet . Enda story, Thanks again guys. More

Albert met me on entry to the dealership and asked questions that gave him the ability to help me quickly. He walked me throughout the lot to show me the units available and explained the technical te questions that gave him the ability to help me quickly. He walked me throughout the lot to show me the units available and explained the technical terms used on the window sticker. Then he walked back to get the key to the unit I had selected and pulled it out for a test drive. Albert spent the time explaining how the features worked and how to best utilize them. When we returned to the dealership, Albert then started searching for the best financing rates and got the manager to assist with what turned out to be the best interest rate I have ever been provided. Overall, this was the best car buying experence I have had. More

I will start by stating that this is the first letter I have ever written like this, and I feel you should know how valuable Butch Condon is to your company. My husbandand I have been living in Las Vegas have ever written like this, and I feel you should know how valuable Butch Condon is to your company. My husbandand I have been living in Las Vegas for 10 years. We started off with very little and have both worked extremely hard to accomplish the goals we set for ourselves. We have learned that when people work hard and do their job well, they should be commended. I often see that people who have the means to buy exceptional service assume that they are entitled to it whether or not it is deserved. When someone offers a service for the first time to a customer, that person really doesn’t know if he will be rewarded, so he has to take a chance that his effort will go unnoticed. I am writing this because I want you to know that even without knowing he would be recognized for his tremendous service, he gave it willingly. My husband and I both had Mercedes for since 2006. It would be and understatement to just flat out say I hate it there and will never own a Mercedes again. The car was ok but I literally would get angina thinking about having to deal with the service people. I would have to call the sales person who was a “friend of a friend” just to get any help at all. I would frequently leave there feeling like I spent a boatload of money on a car and resenting every hard-earned dollar wasted. I would get answers I think were prepared for doctors wives like “most people don’t put more than 40,000 miles on this kind of car and thats why there are all these issues. Would you like a shuttle ride in maybe an hour to your house because you probably have nothing better to do than wait around for us to act like jerks to you?” I bought a BMW in 2008. I just liked the car. I had a several serious issues initially (with the car) and stressed over each one thinking I was going to have to deal with similar kinds of service people like at the mercedes dealership. I was very wrong. I was lucky enough to have Butch as my service advisor and he just smiled and said I would never have to worry I can always call him if anything is wrong and he would fix it. Here is my cell phone and call me if you need anything. He set me up with loaner cars when he could. I slowly began to realize that I had bought a really nice car and could enjoy this car without the feeling that with all these fun things comes a lot of headache when they didn’t work. The point is that I have had a lot of different cars and been to a lot of different dealerships, but I have not ever felt gratitude or loyalty to any of them before. I would have assumed they are all just “ok” and I might as well just deal with mercedes because who is really better. But I have had such exceptional attention and care that I found myself bragging to random valet attendants that the BMW dealership is so easy to work with I will never have any other vehicle. I don’t even know how to open the hood and Butch knows it and caters to me and fills up my evaporated washer fluid whenever I need. I have had nothing less than stellar service and when my husband’s mercedes had a little “service needed soon” light come on, I walked right up to him and said, “you should get a big brand new car and by the way you are only allowed to get a BMW because I hate the mercedes place so much, and love the BMW place so much (and by that I mean Butch). I would rather get my husband a new car and deal with all of that then EVER have to go to Mercedes and be treated like some nuisance. So my husband is now the proud owner of a 750 Li and is extremely happy to be part of my BMW click. I have bragged so much he had no desire to go look at any other car. We both love the way our cars drive, look, and all the fun things that are in them. And thanks to Butch and the wonderful service he has provided, we are now permanent members of BMW. Sincerely, Rebecca Sinai More