BMW of Las Vegas

This place is a f**kin scam! I got charged for two hours of labor without being asked for permission to work on the car a second hour or even being notified that my car even neede I got charged for two hours of labor without being asked for permission to work on the car a second hour or even being notified that my car even needed extended time! I signed and agreed to pay for the 1 hour of labor only and the rep on My file told me in his own words that if any more time was needed I would be notified but I was not! This place does nothing but scam people I asked for one specific procedure to be done not for your technicians to take my car apart! The rep in charge of my file was Giuseppe Carcione, and I am extremely upset that he has charged me for things I haven't been notified about! More

Incompetent, lying thieves Had the misfortune of dealing with this sad excuse for a car dealership in May 2016. During a cross country road trip in a new 435 X drive convertib Had the misfortune of dealing with this sad excuse for a car dealership in May 2016. During a cross country road trip in a new 435 X drive convertible, the thermostat quit in the open position. Closest dealer, was this sad excuse of a 'car dealer' in Las Vegas. Had car in by 8 AM was told I'd be called by 12:00, no call. Waited until 1:30. Left meassage with the assistant service manager whom was the service writer (a level of incompitance personified by his lack of action). Finally received a call at 2:30 that the part was not in stock, but would be overnighted & installed next day. Not hearing any confidence in this fools voice, I called the parts department to see if they had any pending special orders for the next day. Response, none. I asked again specifically about a thermostat for my year/type car, again the same answer. Called to 'chat' with the service writer whom had left for the day. Asked for the General Manager, whom was busy. Was told I'd be called back, no call. Called to speak to the service manager, whom was busy. He however, did call back. Confined that the part had not been ordered. I pointed out that the car had been there since early AM, that they had time to do things in a timely way, but instead elected not to. There was not much intelligence the service manager could shed on the problem. Now, it was going to be a three day ordeal. I asked for the car to be left out & I would pick it up by closing time. Upon getting in the car, I noticed my luggage had been opened & a expensive sweater was gone. Truly a example of why people are fearful of car dealers. Worst service in my life. More

Bad Service Department Beware of the service department. Every one of my visits, I am there for MANY hours. My last visit a few days ago, I had an appointment for new tires Beware of the service department. Every one of my visits, I am there for MANY hours. My last visit a few days ago, I had an appointment for new tires and balance. It took 6 hours! Even an oil change takes 3 hours. I will never go back. More

Worst service ever Had and appointment at 0830 it now 6pm on a saturday and not only am I still waiting for what should have been a simple oil change. They broke the bac Had and appointment at 0830 it now 6pm on a saturday and not only am I still waiting for what should have been a simple oil change. They broke the back window roller and said out of good faith we bmw will pay some of it. Ended up paying 75% of it. I will never come here you have my word and promise! If you know someone cool they probably treat you good or hook it up but the simple customer we get screw over and over again. More

Dishonesty of the used car salesman and Manager I purchased an used Camaro at Las Vegas BMW in May of 2014. They removed the engine cover during preparation for delivery and never reinstalled it to I purchased an used Camaro at Las Vegas BMW in May of 2014. They removed the engine cover during preparation for delivery and never reinstalled it to the car when I drove the car away to return home in Southern California, I did not discover the missing engine cover was missing until a week later, when I showed the newly purchase to my cousin, and he points it out. I immediately called their sales Rep. Stefan and the Used car Manager Mr. Herber. Mr. Stefan denies all the wrong doing, and claims that the car does not have the engine cover, which I told him it was untruth, I knew I checked under the hood when I started up the engine, and the part was there. Mr, Herber on the other hand, he was very cooperative, telling me that he will order one from an Auto Nation Chevrolet in Southern Cal and ship it to me. It is now the end of October, and I'm still awaiting for the issue to be resolved, with the feeling that I might have to pay for their rip off. Just wanted to inform any potential buyer from this Las Vegas BMW Dealer beware, be alert and DON'T LET YOUR MIND BE CLOUDED BY THE EXCITEMENT of the new purchased; take your time to double check ALL ITEMS that were belonging to the vehicle before you leave. They are "CAR SALESMAN" by its conventional definition and reputation. The splendid facility and location does not make up for a better salesman at that place. Avoid the guy name Stefan. Beware of lies and dishonest from this Dealer. More

Thank you BMW of Las Vegas!!!! After going to several dealerships, I must say, visiting BMW of Las Vegas was like a breathe of fresh air. My shopping habits are very simple: quick After going to several dealerships, I must say, visiting BMW of Las Vegas was like a breathe of fresh air. My shopping habits are very simple: quick, smart and to the point. I don't need to have long discussions with anybody. Mr. Steve Glusco was who assisted us and he was wonderful from the beginning of e-mails, texting back and forth, showing my husband the car, to me seeing the car later the same evening. With all that being said, we did NOT end up coming home with a car but we came home with TWO cars! Thank you BMW of Las Vegas, especially Mr Steven Boyd and Mr. Steve Glusco for not xxxxxxxxxxxx like the other dealerships we went to. More

Never deal with again!! Bought a used car from them, thought I had a great deal until I got a call letting me know that their finance department made huge mistakes on my loan Bought a used car from them, thought I had a great deal until I got a call letting me know that their finance department made huge mistakes on my loan. I rushed in, on my dime, and took carre of the problem because their finance guy was getting in trouble. Now, I can't get them to take care of me! None of the changes are reflected in my loan after months. Attempted to call them and was put off each time telling me give it more time, all the while I am still making payments on a loan amount that is incorrect and should be lowered. Called again and no response. Called and left messages and spoke to the finance manager and no repsonse, she went to lunch when I called to follow up. Called bmw finance and they told me that I needed to speak to the bmw store.. I finally had to call bmw finance again and demand that they take care of the problem while I was on the phone.. horrible customer service! Although, if I am late on a payment they blow a customer up on the phone and report on their credit. Once you pay they don't care... I also traded in a car, which they sold and didn't register. New owner didnn't register either and has gotten several tickets, in my name, that I am fighting! They are threatening to suspend my license! More

Best sales man I know I was greeted immediately at the door. I was offered water & or coffee & helped right away! These two gentalmen made my experience enjoyable & pai I was greeted immediately at the door. I was offered water & or coffee & helped right away! These two gentalmen made my experience enjoyable & painless! They both were very professional & very informative, along with patient, understanding, helpful & full of information! More

Loving my Beamer, Thank You Lonte Matson!!! I went car shopping at BMW 2wks ago to look for a new car. I was greeted by Lonte Matson, who made me feel comfortable, showed me around and guided I went car shopping at BMW 2wks ago to look for a new car. I was greeted by Lonte Matson, who made me feel comfortable, showed me around and guided me through available cars. I must say that this was the best car shopping experience ever!!. I am very thankful for his honesty and dedication while selling me my beautiful new car!!. I've always been wary of car salesman, nowadays, it's commonly seen that they just don't do enough of a good job, but he helped to redefine the stereotype. You can be sure that if I have any friends looking to buy a new car in the future, ill be sending them to BMW and telling them to ask for Lonte. Thanks again, Cecilia Reyes More

Pre-owned purchase - dealership offers no follow up. Purchased a higher end used car at a price point above $50K. Car had very little mileage. Contacted both sales and used car manager several times re Purchased a higher end used car at a price point above $50K. Car had very little mileage. Contacted both sales and used car manager several times regarding some issues. Primary issue was previous owner had extended warranty that was still active and I could not purchase a OEM backed warranty due to this. Asked dealership several times (with empty promises to call me back) to get previous owner to transfer or cancel extended warranty. Several calls/emails with no response...I did get the used car manager on the phone twice when I called and he promised to look into it and call back...nothing. Buying pre-owned $50K plus car at this dealership reminded me of a used car dealership that works out of a trailer- as far as the follow up and assistance with a minor request. I guess they are too busy selling the BMWs. Would not recommend dealership. More