BMW of Las Vegas

Advisor text messaging upon arrival, no greetings, awkward moment for 3-5 mins. Came for 1 year service oil change. Missed a minor service 2 mos. prior, he said too bad, it could have been free if I b awkward moment for 3-5 mins. Came for 1 year service oil change. Missed a minor service 2 mos. prior, he said too bad, it could have been free if I brought it right away but now it's gonna cost me. Never thought I'm due for that service, I'm a first time owner of BMW, all I can remember was when I bought the car my first service is after 1 year. Came at 1045 am, I said I'll be waiting. Dealer took my car at the back as there's no other customer at that time. Advisor said I might have to wait till after 1 as mechanics are going to lunch. Makes me wonder, do they have lunch all at the same time? This is just for a simple oil change, no other services. Unbelievable. Got the car back though after an hr. He came to me and said my car will be out shortly as it is being washed. Fine job with the car wash but no vacuum, after waiting 45 mins. Car was sitting outside, no body even bothered to call me or page me that my car is ready. Driver side floor mat is disarranged. Drove out, never again. In fairness, advisor was not pushy, no upselling when I declined some of the recommended services. No personalized service whatsoever. Maybe because I was not wearing my suit. More

My sales advisor Sal Cocco was very helpful in making me find the right car for me it was a very pleasant and stress free experience, I would definetly recommend your dealership to any of my friends who wan find the right car for me it was a very pleasant and stress free experience, I would definetly recommend your dealership to any of my friends who wants a BMW. More

Albert was extremly friendly, professional and very effective. This is my third car bought from this dealership. Of course Eric is top notch and the reason I return. effective. This is my third car bought from this dealership. Of course Eric is top notch and the reason I return. More

Fast, easy, no nonsense, knowledgeable, convenient. The best way to buy a car! We had such a good experience we bought 2 cars! I would highly recommend Steve and Desert BMW to anyone I know. best way to buy a car! We had such a good experience we bought 2 cars! I would highly recommend Steve and Desert BMW to anyone I know. More

In purchasing my third BMW Z4, I mentioned to Al that I had never bought a car sight unseen on the internet, and that was a concern. Al reassured me and completely fulfilled his statement to me that he wou had never bought a car sight unseen on the internet, and that was a concern. Al reassured me and completely fulfilled his statement to me that he would make sure it would be fine. From that point onward, it was a joy to proceed in the buying process. Al Smith is fun, and a very professional fellow with whom rapport was easy to establish. He is honest, likeable, and after driving 800 miles to pick up the pre-certified Z4, I found myself grinning all the way back to my home. It was a marvelous trip in a vehicle that I found exceeded my expectations. This was in no small part due to the excellent treatment by those at Desert BMW, Las Vegas, and Al Smith in particular. Having spent over 25 years in sales myself, followed by a long term in government service, I would unhesitatingly recommend both Al Smith and Desert BMW to anyone considering the purchase of their "ultimate driving machine". More

I was shopping around for a car for over a month. I was in contact with dealers in AZ, TX $ Las Vegas. This was the most professional and easy going dealership that I worked with during that period. It w in contact with dealers in AZ, TX $ Las Vegas. This was the most professional and easy going dealership that I worked with during that period. It was haggle free and I really felt like I got straight answers. I was very surprised at how fast my emails and phone calls were answered by Michael. Price was fair and financing rates were unbeatable by my local bank. I would definetly buy from Michael and LV BMW again. -Justin More

I received absolutely unacceptable service from both Evan and Josh on 8/31 and 9/1/12. No Communication regarding my car, no effort made to provide me transportation when my car was in the shop for 2 days and Josh on 8/31 and 9/1/12. No Communication regarding my car, no effort made to provide me transportation when my car was in the shop for 2 days for a warranty repair, and absolutely abhorrent and unprofessional conduct while settling the service transaction. In addition, when my service was done my car was returned: dirty on the inside, scratched tint, torn leather, and a new sensor was busted (so now I have to go back). I can say with certainty that I now want to sell my BMW just so I never have to deal with these guys again. They are the only player in Las Vegas and they arent worth my time , or yours. More

I have been dealing with Desert BMW for over 15 years now and have leased six BMW's during that time. The reasons I keep coming back to this dealership is because of the personal service, professionalism and and have leased six BMW's during that time. The reasons I keep coming back to this dealership is because of the personal service, professionalism and attention to detail provided by the staff. I was apprehensive at first because my long time salesman, George Duncan retired. But I was pleasantly surprised that everything has remained the same. I now have a new salesman, Michael Pyon, who is friendly, knowledgeable and took all the time I needed to get into a new lease and show me all the new features of the car. More

I purchased 3 cars from Desert BMW in the past years with Robert Herber, sales consultant's assistance and I am a very satisfied customer. The reason of my last visit was to refer someone who was interested Robert Herber, sales consultant's assistance and I am a very satisfied customer. The reason of my last visit was to refer someone who was interested in purchasing a new BMW 3 series. Robert Herber was giving us an excellent customer service. He is courteous, knowledgeable and very attentive. What I like the most is the personal follow up that Robert provides. The clear result is that I am referring new clients to Robert and to the dealership. I highly recommend the Desert BMW dealership to anyone who wants to experience professional customer service when purchasing a car and of course loves German engineering. More

Was very collaborative in being able to get the price that I was willing to settle for. Was also able to obtain the specific car that I wanted. Joey gave good recommendations on financing. that I was willing to settle for. Was also able to obtain the specific car that I wanted. Joey gave good recommendations on financing. More