BMW of Las Vegas

Sales associate, Sal Cucco was very informative and helpful. However, the finance mgr, although friendly, was almost insistant on selling the premium after sales, when I specifically explained to him t helpful. However, the finance mgr, although friendly, was almost insistant on selling the premium after sales, when I specifically explained to him the only thing I wanted. He kept me in there almost two hours, until I was totally exhausted, and I most likely purchased items that I don't need or want by increasing my term. He described various scenarios that would cost me so much money if I didn't purchase the package, and that by extending my term, and expecially if I paid the loan off sooner, I would be paying less than the % rate anyway. More

Sal was very professional and friendly. Sal helped me Sal was very professional and friendly. Sal helped me surprise my wife with an Awesome pre owned X5 it was great! I highly recommend his service t Sal was very professional and friendly. Sal helped me surprise my wife with an Awesome pre owned X5 it was great! I highly recommend his service to everyone. More

The lease on my 2010 BMW 335i was ready to expire. I wanted to buy out my lease so I made an appointment with Desert BMW. Michael was assigned to handle the transaction. It was one of the smoothest, mos wanted to buy out my lease so I made an appointment with Desert BMW. Michael was assigned to handle the transaction. It was one of the smoothest, most professional interactions with a car dealer I have ever experienced. He was upfront with all the details, informed me of all my options but in a low key professional manner and even made sure I got a loaner to use while my car had a safety check. He moved all my financial paperwork through the mill without any delays or surprises. I was in and out in less than 2 hours. Brilliant! HIghly recommended. More

An excellent sales experience. Michael Pyon was extremely accommodating to my needs and schedule, in addition to being highly professional, courteous and knowledgeable about the vehicles. The BEST sales expe accommodating to my needs and schedule, in addition to being highly professional, courteous and knowledgeable about the vehicles. The BEST sales experience I've ever had!!! More

Steve was very informative and professional.He communicated with me and made the purchase of my BMW a smooth process. I would recommend Steve and the dealership to my friends . communicated with me and made the purchase of my BMW a smooth process. I would recommend Steve and the dealership to my friends . More

Roger did an excellent job, going over all the new items in the 760 was amazing the car is perfect. It went very smooth. Thank You in the 760 was amazing the car is perfect. It went very smooth. Thank You More

I started working with Albert at desert VW, where we bought a VW Touareg. Since then, I have purchased two BMWs through Albert. I have never experienced customer service to the level that Albert has p bought a VW Touareg. Since then, I have purchased two BMWs through Albert. I have never experienced customer service to the level that Albert has provided. He is fair and honest and treats us like family. He has driven us to the airport and loaned his personal car to me while I had mine tinted. If I was to walk into the dealership for anything, Albert grabs my BMW keys from me so that he can have my car washed. Albert has become a friend and I hope to deal with him for many more years. -William Jones More

I went to dealer to trade my Acura mdx in for something more efficient! My sales person sale was amazing!!! No BS from this guy just great business and service I left with a 2009 BMW 335i!! It's amazing! G more efficient! My sales person sale was amazing!!! No BS from this guy just great business and service I left with a 2009 BMW 335i!! It's amazing! Great work! More

My lease from 2009 was coming to an end and I was debating buying out my lease or leasing a new car. Michael didn't pressure me either way. I finally decided to lease a new car. The car I wanted w debating buying out my lease or leasing a new car. Michael didn't pressure me either way. I finally decided to lease a new car. The car I wanted was not in stock, so we ordered it. It took a few months for my car to arrive and it was totally worth the wait. The process was extremely smooth. Michael updated me weekly on the status of my car and that made the time fly by. He quickly replied to any question I had. Absolutely great customer service! Everything was easy on the date of delivery. Anthony in finance did not try to pressure me with any warranties. He let me take my time to make up my mind. I'm now driving my 2013 328I and I love it! I will continue to give my business to Desert BMW of Las Vegas. More

I usually do NOT do reviews. This time though I HAVE to make an exception! I have been a fan of BMW vehicles since 2002. I grew up in a dealership so I've been around car sales. My stepfather "was" a deale make an exception! I have been a fan of BMW vehicles since 2002. I grew up in a dealership so I've been around car sales. My stepfather "was" a dealer. That being said, I am somewhat knowledgeable about the dealer workings. I have been going to Desert BMW since moving to Las Vegas in 2006. Let’s start with the service department. They have been servicing our 2004 325Ci since 2006, and Josh Martinez has been our service advisor all this time. Josh is by and far a large, the BEST service advisor I have dealt with over the last 40 (yes 40) years. He is ALWAYS available when I call him. When my car is in the shop and he says he'll call with an update by 3pm, He ALWAYS does, and he has never missed a deadline! This is VERY unusual. Now let’s talk about everyone's favorite, SALES! I just completed another transaction and leased a new 528i sedan. My sales rep was Stephan Neamtu, the sales manager was Dan Eastman, and the finance manager was Anthony Aversa (Tony). Stephan did the heavy lifting. He was the one who suggested the right vehicle (after testing a few models and styles), found it on the lot, did my test drive, put the temporary plates on the new car, removed my personalized plates from my trade-in (They gave me a VERY fair and decent price), did the FULL (and I mean FULLY 100% NO HOLDS barred) training and setup of the car for me! Stephan also setup the Sirius Satellite Radio and the BMW Assist (the emergency connection) for me. Dan Eastman was also not only the sales manager, but a huge player and really put a few tons of effort into the deal with pricing, selections, choosing which vehicle would have higher rebates, better lease rates, and of course credit approval. I had a couple of blemishes on my credit. Dan went to bat for me over and over again until he got the right deal for me. Note.....I have known many sales managers over the years! Dan Eastman is NOT one of the norm. He CARES about and for his clients. He wants to establish and nurture a relationship with them, instead of a big hit! This means giving clients a fair deal. He definitely is not typical for the auto industry!!!!!! By this time......believe it or not, I'm ONLY at the dealership about an hour or so. It's time to go to Finance to sign documents and buy extended warranties (another sales opportunity for the dealership)........I sat down with Anthony Aversa (Tony). He presented me with a couple of important LOW priced warranties. I took 2 of them. I even asked him if this was all they offered. He replied, "No, but I don't want you to spend a lot of money on unnecessary products." When was the last time you heard that from a sales person?????.....I left 15 minutes later to accept delivery of my NEW BMW! Another Excellent experience at Desert BMW!!! More