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BMW of Kansas City South

Kansas City, MO

4.9
2,085 Reviews

1200 W 104th St

Kansas City, MO

64114

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2,085 Reviews of BMW of Kansas City South

November 22, 2020

Professional and friendly sales staff! Sales manager could have been more personable! Hopefully the service quality will continue through the Service department! Lucas was a great young New salesperson. More

by wshoaee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas, Lucas Reis
Nov 23, 2020 -

BMW of Kansas City South responded

Hi Wshoaee! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, BMW of Kansas City South

November 21, 2020

Paullie Ranker goes far and beyond what’s expected from a service prospective. Every time I have my car serviced, he makes it a breeze from the moment I arrive until the moment I leave. Exceptional custome More

by BRYAN2448
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paullie Ranker
Nov 23, 2020 -

BMW of Kansas City South responded

Bryan2448, we're glad you had such a wonderful experience with us! We're looking forward to your next visit with us!

November 21, 2020

Always five star service here and a great experience! From setting an appointment for service to the video text inspection to driving off the lot, great job! Always appreciate the sales team too when I More

by DEAN.ALAIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm in the service dept and Abdul the technician!, Giuseppe Baldin
Nov 23, 2020 -

BMW of Kansas City South responded

Dean.alaimo, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Kansas City South!

November 21, 2020

Thanks. Thanks again to your help and your team for the update thanks again thank the developers and thanks again to all of the good news that I can see in this update. More

by WILLFRACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Goodhart
Nov 23, 2020 -

BMW of Kansas City South responded

Willfrace, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 21, 2020

Worked like a charm. Dropped off for service and went to medical appointment with loaner. Came back in the next day. Car was washed and ready to go. Thanks More

by tslover7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Nov 23, 2020 -

BMW of Kansas City South responded

Tslover7, we're happy you found our staff to be so supportive during your experience here at BMW of Kansas City South.

November 21, 2020

Service is outstanding at BMW of Kansas City South - as usual. I really appreciate the valet service you’re offering during the pandemic ✔️✔️✔️. It allows me to be productive on service days without interr More

by BMW girl27
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Nov 23, 2020 -

BMW of Kansas City South responded

Bmw Girl27, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, BMW of Kansas City South

November 19, 2020

The service writer I had was a not nice he just seemed annoyed that I was even there. I’d prefer to take my business to Baron BMW Or MINI much much much nicer to me. I’m not normally the type to leave a b More

by Jonathan Antle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clinton Wong, Derek Goodhart
Dec 05, 2020 -

BMW of Kansas City South responded

Dear Jonathan Antle, We are sorry to hear about your unsatisfactory visit with our service department. We would like to work towards a resolution, so if you are willing, please reach out to us at (816) 895-6228 to discuss this further.

November 18, 2020

Norm was great! Kept me up to speed and informed- I heard about the hospitality of BMW south and came for the first time and they exceeded my expectations. What a way to make a maintenance, enjoyable. More

by samanthajohnson3109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Michael I believe
Nov 20, 2020 -

BMW of Kansas City South responded

Samanthajohnson3109, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 18, 2020

Keith and Jhoda were great to work with. Colin has always been very helpful also. Overall experience has been good since this was our second purchase for 2020. More

by GAILASMILLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Coit, Keith Heedum, Jhoda Edquist
Nov 20, 2020 -

BMW of Kansas City South responded

Hi Gailasmiller, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 18, 2020

The staff at BMW KC South provide an easy service system. They speak to you in layman's terms if you aren't a car guru, and even take photos to help you understand your service. I definitely recommend this More

by JESSICAFIELDSLEONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Michael, Clinton Wong
Nov 20, 2020 -

BMW of Kansas City South responded

Jessicafieldsleone, we really appreciate your feedback!

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