BMW of Hudson Valley

Excellent service! My experience with the service department and my service advisor Leanne Carnes was outstanding from the moment I booked the appointment. They are extr My experience with the service department and my service advisor Leanne Carnes was outstanding from the moment I booked the appointment. They are extremely accommodating and very pleasant to deal with. That's is one of the major reasons that I returned to BMW when I was ready for a new car. More

Perfect By far the easiest car buying experience in have ever had. No pressure. Everyone was very helpful and attentive to our needs. The sales and service st By far the easiest car buying experience in have ever had. No pressure. Everyone was very helpful and attentive to our needs. The sales and service staff were answering all our questions. I would recommend to all friends and family. More

X3 Service From the moment you pull up to the service bay door until you walk out the door after receiving your vehicle back, the entire service team goes that e From the moment you pull up to the service bay door until you walk out the door after receiving your vehicle back, the entire service team goes that extra mile to ensure professionalism and courtesy. Leanna and JoAnn with whom I dealt with on our last service visit, are a quintessential part of that team. More

First Impressions a Thousand words My first BMW and first BMW experience. You couldn't ask for a better team of BMW professionals. My first meeting with Marcus, excellent! From greeting My first BMW and first BMW experience. You couldn't ask for a better team of BMW professionals. My first meeting with Marcus, excellent! From greetings and smiles every time I make my visit initially from Gabby and others welcoming me to their dealership. To Ann for all her expertise when I first bought my BMW, understanding all the instruments and features. Joanne from my first service apt,. Dennis and Chris (Thank you) for their support during routine and corrective repair were all a pleasure to work with. All make feel your that your important and I felt the confidence in all their abilities. Thank You!! More

3/375 days Brought our 2nd BMW in for oil change/service. Joanne called when the vehicle was ready for pick up. She has always been professional and courteou Brought our 2nd BMW in for oil change/service. Joanne called when the vehicle was ready for pick up. She has always been professional and courteous every time we come in. She is definitely one of the people who keep us coming back to BMW! More

very friendly, professional service very impressed with sales department and genius. they were really helpful and friendly. this is my third bmw car from this dealership. I will recomm very impressed with sales department and genius. they were really helpful and friendly. this is my third bmw car from this dealership. I will recommend it to my friends. More

My First BMW Crippled—Now Glorious Again For years, I wanted a BMW. At the end of January 2016, I finally purchased one from a dealership in NJ. I bought a black 2015 328, luxury line. Beauti For years, I wanted a BMW. At the end of January 2016, I finally purchased one from a dealership in NJ. I bought a black 2015 328, luxury line. Beautiful car. Amazing ride. I absolutely love it. Two months later, my car was parked at a diner and another driver hopped two concrete parking dividers and crashed into the front of my vehicle. One headlight was broken, the grille was cracked, the bumper twisted, the fender bent, the paint chipped. At the scene, a spectator who saw it happen, clapped a hand on my shoulder and shook his head. "I saw it happen. Awful thing. That's a beautiful car." Well, at that moment, it was a severely damaged car — and I was devastated. To add insult to injury, my mother had recently died following a long illness, and I felt like the universe was kicking me when I was already down. Maybe it was just a car, but it was giving me some happiness, and now it was ruined. The moment my car and I arrived at BMW of the Hudson Valley, however, I knew everything was going to be okay. Randy Fowler put me at ease. She was instantly reassuring and calming. She promised she and her crew would restore my car to its beautiful condition. Randy's years of experience informed everything she said. She's seen all sorts of collision damage, and she's helped guide innumerable cars back to their previous glory. She has dealt with insurance companies, and she made the process very clear and easy for me to understand. During the two weeks it took to work on the car, Randy kept in constant communication with me. That two weeks included lag time for the insurance adjuster to evaluate my car ($4,000 damage) and delivery for parts that had to be ordered. I was itching to get my car back, but Randy reassured me that the work was progressing and that the car would be like new again. She was right. When I returned to the dealership yesterday, I was treated like royalty. I have been to several BMW dealerships during the past few months and while service has been great at each of them, BMW of the Hudson Valley sets the bar. They made me feel special, and when my car rolled out of the garage and into the warm sunshine, I felt very special indeed. My car looks even better than it did when I bought it in January. There is no sign of damage. The front end looks perfect. They had repainted where needed, and the car gleamed with a glorious brand-new shine. I smiled the whole hour-long ride home. I will definitely return to this dealership for service and to buy my next BMW. I'm sure the sales team gets a lot of praise, but it is vital that Randy and her team get the recognition they deserve. Randy guided me through the process, kept me informed, and her technicians performed the work to a stellar degree. I was never kept waiting while at the dealership, and all members of the staff with whom I spoke were courteous and helpful. Two weeks ago, I was put at ease. They arranged for Enterprise to pick me up, and Randy even offered to help with the insurance company, if needed. I have only praise for this dealership and its staff. If I ever need any collision work on any BMW, I will head right back to Randy and her team. I don't want to think of something bad happening to my car again, but I am completely comforted knowing that BMW of the Hudson Valley will treat me well, and my car even better. Thank you. Sincerely, Chris D. More

Exceptional Customer Service I Purchased my 435i from this dealership last year, and each time i had the car serviced I have been impressed. Recently, my car was having an issue t I Purchased my 435i from this dealership last year, and each time i had the car serviced I have been impressed. Recently, my car was having an issue that was difficult to correct. However, Phil Dolce used his experience and knowledge to correct the issue. Phil was on top of everything. Always quick to return a phone call and was able to schedule my service immediately. He is a delight to work with, and he will continue to have my business. I highly recommend working with Phil. Also, Anu Singh is exceptional as a General Sales Manager. She is always reachable (which can not be said about a lot of managers) Anu and Phil offer fist class customer service. Thank you. More

new purchase Every person we worked with was excellent, helpful, and knowledgeable. I have been getting bmw's from this dealer for years. I worked with Mike Bueti Every person we worked with was excellent, helpful, and knowledgeable. I have been getting bmw's from this dealer for years. I worked with Mike Bueti and he is knowlegeable and extremely helpful. More

The staff made me feel comfortable and they were very knowle I would recommend this dealership to everyone looking for a new or used car. The staff is pleasant to work with and are very knowledgeable in there cr I would recommend this dealership to everyone looking for a new or used car. The staff is pleasant to work with and are very knowledgeable in there craft. More