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BMW of Freehold

Freehold, NJ

4.9
2,005 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,005 reviews

August 12, 2020

Joe was great I took my mom in to get a new car we test drove a few different models and settled on a 2020 330i. es Also wanna thank my buddy Danny Claro for helping out, great guy!!! Thanks Steve More

by Stevegach11
Recommend Dealer
Yes
Employees Worked With
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Pestkowski
Aug 14, 2020 -

BMW of Freehold responded

Steve, thank you so much for your 5-star review. It is always a delight to hear about a customer’s positive experience with Danny! We hope to assist you again in the future!

August 12, 2020

Joe was fantastic. Understood my needs and was honest about available cars in COVID. I love my new X1 and Joe was patient in showing me all the features and didn’t push anything on me. He got me a great More

by Nicky
Recommend Dealer
Yes
Employees Worked With
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Pestkowski
Aug 14, 2020 -

BMW of Freehold responded

Thank you for your kind words about Joe. We are so glad he made you feel comfortable enough to shop with us at BMW of Freehold. We hope you'll come back again. Thank you for your business and enjoy your purchase.

August 10, 2020

Best Sale Rep This was my 3rd BMW dealer trying to get a car with a blank check. I scheduled the appointment and meet with a sales Rep name Mike (Wael Youssef) We s More

by Beadle.TracyAnn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

BMW of Freehold responded

Congratulations on your new 5 Series! Thank you for taking the time to write about your visit. It is wonderful to hear that Mike was able to provide you with an excellent car-buying experience. We strive to provide that to all our customers. We look forward to working with you again in the future! Thank you again for the recommendation!

August 09, 2020

Experience with Mike We had a great experience with Mike at Freehold BMW. He was very accommodating and spent a lot of time with us! I would highly recommend Mike to any More

by tinaleming
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

BMW of Freehold responded

We are happy to provide a great buying experience for you, Tina. We strive for quality service, and dedicated employees like Mike make it happen. We hope to see you again in the future.

August 07, 2020

Great job everybody!!! John did a great job in getting the car prepared, Dori and the team took care of everything. Thank you and certainly appreciate it. Bob Moitoso More

by bobm7373
Recommend Dealer
Yes
Employees Worked With
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

BMW of Freehold responded

Bob, we are grateful for this wonderful review and your kind words about John, Dori, and the rest of the team! It was our pleasure to provide you with top-notch service and we look forward to assisting you in the future.

August 06, 2020

fast and efficient Wael gave the most warm heart service with every detail concern. From the beginning the well lead in to the very ending close up. We are feeling the h More

by Ying
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

BMW of Freehold responded

Ying, thank you so much for your thoughtful review! Reading reviews like this couldn't make us happier. We look forward to assisting you in the future!

August 04, 2020

Went above and beyond in helping us Originally came to visit this BMW dealership because I had saw all the great reviews on how the customer service was and it is all true! My family and More

by 96jyip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

BMW of Freehold responded

Thank you for the wonderful review! We are happy to hear that Richard was able to take care of all your car needs. We look forward to taking care of any future needs that may arise!

August 02, 2020

Great experience with Richard Henriquez Richard made everything possible. At our initial appointment we weren't able to find a car that quite met our specifications. Just as they were closin More

by newshund
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

BMW of Freehold responded

Thank you for the wonderful review! We are happy to hear that Richard was able to take care of all your car needs. We look forward to taking care of any future needs that may arise!

August 01, 2020

Everyone was very courteous and helpful I Would recommend friends and relatives to visit this dealership in the future can’t wait to see when the show room is finished More

by Acura
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Pestkowski
Aug 03, 2020 -

BMW of Freehold responded

Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!

August 01, 2020

Mike was very helpful and very quick. He made the buying process easy and smooth. Ruslan also helped and informed us about different packages that could help us during the end of the lease! More

by Amira K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

BMW of Freehold responded

Congratulations on your new vehicle, Amira! Thank you for taking the time to write about your experience. It is wonderful to hear that Mike and Ruslan were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future!

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