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BMW of Freehold
Freehold, NJ
2,005 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,005 reviews
August 29, 2020
Mark gave me an outstanding customer service. His professionalism and technical ability helped me made a clear decision to buy the car. The extensive experience he displayed during all the transactio professionalism and technical ability helped me made a clear decision to buy the car. The extensive experience he displayed during all the transactions put him on my recommendation list. He is definitely great. More
by sylvain_ehounou
Employees Worked With
Monica Beierschmitt
August 25, 2020
Mark Vicens was a pleasure to work with. He was very patient, understanding and attentive all through out my car buying process. Thank you to Ruslan, from the finance department, for a smooth finance pr patient, understanding and attentive all through out my car buying process. Thank you to Ruslan, from the finance department, for a smooth finance process. More
by JS
August 25, 2020
Very exceptional treatment to every and single costumer, straight to the point, will do his best to get you the best deal, also Kyle was very helpful with offering the extended warranty even thou I was agai straight to the point, will do his best to get you the best deal, also Kyle was very helpful with offering the extended warranty even thou I was against it he showed me y it’s important and I ended up buying it More
by Peter joe
August 25, 2020
Mike was an absolute pleasure to work with. He worked with us to find our next bmw and made the experience (from ordering to delivery) awesome! with us to find our next bmw and made the experience (from ordering to delivery) awesome! More
by schawdry
August 24, 2020
Great, smooth experience! I would definitely go back to this dealership and recommend them to anyone interested. Everyone was friendly and super helpful! I also had an appointment and was helped immediatel this dealership and recommend them to anyone interested. Everyone was friendly and super helpful! I also had an appointment and was helped immediately! More
by Tianag331
Employees Worked With
August 22, 2020
Mike was awesome, very helpful and accommodating. He was timely and responsive to all my questions and a great help during the process. I’ll definitely be contacting Mike in the future! timely and responsive to all my questions and a great help during the process. I’ll definitely be contacting Mike in the future! More
by Ananya
Employees Worked With
August 22, 2020
I wish I was able to give one star for Nick and his finance mgr extremely unprofessional I could only imagine how many sales this dealership has lost since promoting him to Sales. Mgr what a awful expe finance mgr extremely unprofessional I could only imagine how many sales this dealership has lost since promoting him to Sales. Mgr what a awful experience. More
by Mizz B
August 22, 2020
Excellent service from Mark and Nick! Such great customer service!!! Highly recommend. Thank you! Got my price at a price I wanted. Will recommend to my friends and family. service!!! Highly recommend. Thank you! Got my price at a price I wanted. Will recommend to my friends and family. More
by Phyllis
August 16, 2020
Very bad experince I bought a used car from this company on may 16th then moved to texas. until today Aug 16th they are not able to send me the title and the plates for I bought a used car from this company on may 16th then moved to texas. until today Aug 16th they are not able to send me the title and the plates for the car. I paid all amount in cash and paid all registration fees required but they are very slow. I sent many emails and called them many times but they are doing nothing. I would give them zero star if this is possible. More
by Mohamed
Employees Worked With
August 12, 2020
I wanted to trade in my 2016 428 for a new car. Joe made sure the X3m40i was the right car for me and was a pleasure to do business with. All the managers involved in the process were very helpful and answe sure the X3m40i was the right car for me and was a pleasure to do business with. All the managers involved in the process were very helpful and answered all my questions. When my girlfriends lease is up I will be taking her here to get a new car, and obviously I’ll be back to get my next car. More
by ndzielak
Employees Worked With
Other Employees :
Joseph Pestkowski
