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BMW of Freehold

Freehold, NJ

4.9
2,005 Reviews
Welcome to BMW of Freehold Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!" Thanks for visiting DCHAuto.com. Shau-wai Lam Chairman
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,005 reviews

September 14, 2020

It was a very pleasant experience. Everyone was helpful and easy to talk to during our visit. They were friendly, knowledgeable and patient. Thank you John, we will definitely be back to see you when we ne More

by Linda wojcio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ
Sep 14, 2020 -

BMW of Freehold responded

Thanks for the great review! We’re glad you enjoyed your experience with us. We pride ourselves on our staff being friendly, and we always try to make our customers feel comfortable. We’ll pass along the kind words you said about our staff. We hope to see you soon!

September 14, 2020

Mark Eustice and Nick Lichaa had gone over and beyond their customer service in providing me with a beautiful new car and taking in my previous vehicle which I had major constant problems with. From the More

by jhon-jhon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Sciacca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Eustice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Lema-Hasing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

BMW of Freehold responded

Jhon, thanks for the great review of our dealership. We are so proud that your experiences with us at BMW Freehold have been the best. Thanks for the compliments and recommendation of Mark, Nick, and Russ along with many others. We’ll be sure to pass them along! Thanks again for your business, and we look forward to seeing you again!

September 13, 2020

Mark and Rus helped me purchase my first car and I couldn’t be happier with the experience. They answered all my questions and even helped me find a better rate than my previous car loan. The dealersh More

by Gillian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruslan Gayetsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

BMW of Freehold responded

Gillian, thank you for your kind words about Mark and Russ. We are so glad they made you feel comfortable enough to shop with us at BMW Freehold and we hope you'll come back again. Thank you for your business and enjoy your purchase.

September 09, 2020

Mark was very great & patience with my purchase today and co assistant mike ( finance dept ) ... I will refer more buyers to this dealer because of the team More

by ashleywilson63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

BMW of Freehold responded

Thank you for the great review, Ashley! It is always a delight to hear about a customer’s positive experience! We hope to assist you again in the future!

September 05, 2020

Mike was very approachable and promptly Responded to all our questions via email throughout the process. He definitely made our car buying experience a breeze More

by CG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

BMW of Freehold responded

Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!

September 04, 2020

Mike was very easy to deal with. He came in with the best offer! On a crazy busy Saturday he ensures we were well taken care of. Thank you for your fine service! More

by BMWDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

BMW of Freehold responded

We are happy to provide an easy buying experience for you. We strive for quality service, and dedicated employees like Mike make it happen. We hope to see you again in the future.

September 04, 2020

Excellent job! Mike got me in and out very quickly with the car we wanted at the price we wanted to pay! Highly recommend this dealership and Mike! More

by petesodano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 04, 2020 -

BMW of Freehold responded

Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!

September 02, 2020

Mark did an amazing job today on helping me get a new car. I am so happy and blessed he was my advisor I don’t even know how to describe him. He is the best and I already recommended him and the dealersh More

by Meiby_gabriela1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Sciacca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

BMW of Freehold responded

Congratulations on your new car! Thank you for taking the time to leave such a thoughtful review. It is wonderful to hear that Mark and Anthony were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future!

September 01, 2020

Mike Youssef from BMW Freehold is not only awesome—he’s also—professional, knowledgeable, and he took the time to answer all of our questions and concerns. He went above and beyond to ensure that we were 1 More

by Donna Iacono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

BMW of Freehold responded

Thanks for the great review! We’re glad you enjoyed your experience with us. We pride ourselves on our staff being friendly, and we always try to make our customers feel comfortable. It’s great to hear that you enjoyed your interactions with Mike. We’ll pass along the kind words you said about our staff. We hope to see you soon!

August 31, 2020

BMW of Freehold gave me a great price on my new 530i and efficiently closed the deal. Mike made sure the process was incredibly smooth, even on a crazy busy Saturday. This is the fourth BMW we purchased fro More

by BMWdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

BMW of Freehold responded

Thank you for the great review! It is always a delight to hear about a customer’s positive experience! We hope to assist you again in the future!

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