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BMW of Freehold
Freehold, NJ
2,006 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,006 reviews
October 17, 2020
I’ve reached out 3 times already with concerns about my vehicle. Mike Youssef. no emails or calls. No copies of my paper work given. vehicle. Mike Youssef. no emails or calls. No copies of my paper work given. More
by Nklbrt
Employees Worked With
October 15, 2020
Mark was absolutely a pleasure to work with. He was dedicated to making sure he found me exactly what I was looking for! He was patient and made sure I had the best experience. He, along side Danny Cla dedicated to making sure he found me exactly what I was looking for! He was patient and made sure I had the best experience. He, along side Danny Claro, always make sure the customers are happy. I have been going to BMW of Freehold for years and will continue to do so because their staff is truly the best and most dedicated. 5 star customer service always!! Highly recommend. More
by Nicolevsintra
October 15, 2020
Terrible experience. Lack of responsiveness, no transparency, and poor communication. Very disappointed by the poor service and overall negative experience. This dealership lost my trust and lost transparency, and poor communication. Very disappointed by the poor service and overall negative experience. This dealership lost my trust and lost my business. More
by jrs20
October 15, 2020
The BMW dealership provided a very friendly atmosphere that was welcoming walking in the door. Everyone was very easy to talk with and nice to have a two way conversation with Dominique instead of dealing that was welcoming walking in the door. Everyone was very easy to talk with and nice to have a two way conversation with Dominique instead of dealing with stress of purchasing. More
by Rprovost
Employees Worked With
Dominique Nemeth
October 05, 2020
Excellent experience from front to back Tyler is the man to see if you want a new or used BMW! Also thank you to Maria for making the finance process so easy and pleasant! to see if you want a new or used BMW! Also thank you to Maria for making the finance process so easy and pleasant! More
by Robrivera189
October 04, 2020
Have been servicing my 2018 x3 at Freehold BMW for the past 3 years despite the fact that it was leased elsewhere. The quality of the service has been excellent and the staff always courteous and helpful. past 3 years despite the fact that it was leased elsewhere. The quality of the service has been excellent and the staff always courteous and helpful. When the time came to lease my next BMW I decided to give them a shot. Mike Youssef did an excellent job of winning my business. He was very knowledgeable and patient as we configured the equipment I wanted in the x3 and then ran several scenarios with and without money down, different mileage and term options etc until I was satisfied with the result. The x3 was ordered and delivered roughly 4 weeks later. Mike kept me informed of the production progress and scheduled the delivery date immediately following delivery of the car to the dealer. Delivery of the car went smoothly and without issue. All in all Mike did an excellent job. More
by bxtr44
Employees Worked With
October 03, 2020
I've recently had a issue with the service department. Shortly there after I had a meeting with Mr . Arnaldi Which is the service manager for BMW of Freehold. He was very apologetic and he promised to Shortly there after I had a meeting with Mr . Arnaldi Which is the service manager for BMW of Freehold. He was very apologetic and he promised to Resolve the issue as soon as possible to my surprise within several days I received a phone call from him. Needless to say the issue was resolved to my satisfaction I will be continuing my business With BMW a Freehold Because of his attention to detail in handling The situation. BMW of Freehold you have my business and will continue having it because of employees Like this More
by Sam Ruiz
Employees Worked With
October 01, 2020
Customer service is like no other experience I have had. Genuinely caring and good quality customer service appears to be the main focus from management to sales to financing. Their approach makes car shopp Genuinely caring and good quality customer service appears to be the main focus from management to sales to financing. Their approach makes car shopping and car service issues easy for the customer. I appreciated all their suggestions when it came to both the right model of BMW to buy and the way to approach the financing decisions. No pushing to “overbuy”. If you have to buy a BMW, there is no other dealership in the state you should be looking to. More
by Satisfied Customer
October 01, 2020
This was my first time leasing a car and bmw of freehold made it a great experience. Really friendly staff and they work hard to give you the best deals! Will continue to work with them even though I live i made it a great experience. Really friendly staff and they work hard to give you the best deals! Will continue to work with them even though I live in NYC. More
by dennis.genin
Employees Worked With
Frank Ghusson, Dominique Nemeth
October 01, 2020
Wouldn't get a car from anywhere else or anyONE! Dominique made this the best experience by being accommodating, fast, and helped me get a great deal on a gorgeous car! Highly, highly recommend!! Dominique made this the best experience by being accommodating, fast, and helped me get a great deal on a gorgeous car! Highly, highly recommend!! More
by trishalangone13@yahoo.com
Employees Worked With
Dominique Nemeth
