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BMW of Freehold

Freehold, NJ

4.9
2,329 Reviews
Welcome to BMW of Freehold Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!" Thanks for visiting our Lithia store.
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,329 reviews

April 08, 2022

Mark Vicens gave outstanding customer service and was a pleasure to deal with along with everyone else. I would highly recommend Mark and Freehold BMW to everyone! I am so happy with the whole experience! More

by brendaleethompson8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

BMW of Freehold responded

Hello, congrats on the new ride! We appreciate this awesome feedback and we look forward to working with you again!

April 06, 2022

What is expected from a BMW dealership. Professionalism, transparence, and good communication. My experience with Pierre was exceptional. He was always available, even after and before ho More

by john.a.g.smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

BMW of Freehold responded

Hi John, we strive to provide our customers with professional and transparent communication. We're pleased to see Pierre and the rest of our team delivered top notch customer service. We look forward to working with you again!

Apr 07, 2022 -

john.a.g.smith responded

I look forward to it too! Maybe an M760 ? :) :)

April 05, 2022

Mike was very professional and friendly. He helped us to pick the right X3 with nice color and package. He is very knowledgeable and answered all our questions. He kept us updated about th More

by Anand Purush
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

BMW of Freehold responded

Hi Anand, we're pleased to see you had an overall great car buying experience with Mike. See you next time!

April 05, 2022

Mike is the best, so very nice. He kept me up to date on my Baby, Olivia X3 x drive 30i. I love my car and I finally have the car of my dreams. I truly understand why BMW is called More

by Maureen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

BMW of Freehold responded

Hi Maureen, congrats on getting the car of your dreams! We're glad Mike and the rest of our team helped making it happen. We look forward to seeing you again!

April 01, 2022

Very professional dealership, Justine is a pleasure to work with in the service department. Aaron E. More

by Aaron E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Gamble, Fernando Lema-Hasing
Apr 04, 2022 -

BMW of Freehold responded

Hi Aaron, it's great to see Justine was a pleasure to work with during your visit. See you next time!

March 30, 2022

BMW of Freehold is a very quiet, clean and professional dealership. The staff at BMW of Freehold, from reception to sales to service to finance, all exceeded my expectations as essential contributors of a More

by Eddie_Night
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

BMW of Freehold responded

Hi Eddie, sweet ride! It's wonderful to see our team exceeded your expectations during your most recent visit. We all look forward to working with you again in the future! Have a great day!

March 22, 2022

Had a great experience with this dealership. Was on a time crunch and a budget and John managed to get me the car I wanted and handle all the hassles in under 2 hours. He was pleasant to deal More

by alicja.dybas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

BMW of Freehold responded

Hello, we are pleased to see our team worked quickly to get you into the vehicle of your choice. We look forward to providing you with another great experience again in the future!

March 17, 2022

I’ve been a BMW customer for over 12 years and I usually see the same client advisor every time by choice. When I found out they no longer worked there, I was a little anxious, but the dealership introduced More

by Astampoulos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Shouldice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wael "Mike" Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

BMW of Freehold responded

Hello, it's wonderful to see Mike made your experience seamless and you are happy with your experience. We look forward to seeing you again!

March 16, 2022

John made our first car buying experience as seamless as possible. He got back to us quickly, answered all of our questions and went above and beyond for us. We can’t wait to work with John again in the fut More

by MJRBerg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

BMW of Freehold responded

Hello, congrats on your first vehicle! It's great to see John went above and beyond during your car buying experience. Come back to see us again!

March 12, 2022

Mark is the best sales person. He was not pushy. He was honest and helped me get the right car for me. He spent hrs. Going over the different features with me. MARK went above and More

by Jeanette
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Jeanette responded

See above that pretty much says it all. MARK IS TRULY AN ASSET TO YOUR DEALERZHIP.

Mar 15, 2022 -

BMW of Freehold responded

Hi Jeanette, it's wonderful to see Mark went above and beyond during your car buying experience. We look forward to working with you again in the future!

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