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BMW of Freehold
Freehold, NJ
2,007 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,007 reviews
October 31, 2020
Awesome service. Took the time to work with us and make everything go smoothly. Orville was great, I'd give him more than 5 stars. everything go smoothly. Orville was great, I'd give him more than 5 stars. More
by krazma79
October 31, 2020
Great service and very friendlyOrville and Danny took Great service and very friendly Orville and Danny took care of my needs and made the selection and lease process very easy. They delivered the car on Great service and very friendly Orville and Danny took care of my needs and made the selection and lease process very easy. They delivered the car on time which was important to me More
by jayguskind
October 31, 2020
Great dealership! I was able to get a great deal on an awesome car! Orville was very helpful and personable! I will definitely look there first when I’m ready for my next vehicle! awesome car! Orville was very helpful and personable! I will definitely look there first when I’m ready for my next vehicle! More
by Mattbills8
October 31, 2020
Another great experience with BMW of Freehold. Thank you to Dori, Orville and Russ for working with us on our new X5 lease. You guys are the best. to Dori, Orville and Russ for working with us on our new X5 lease. You guys are the best. More
by DaveGreene
Employees Worked With
Other Employees :
Frank Ghusson, Robert Gamble
October 31, 2020
I want to start by saying I never leave reviews, but the experience I had at bmw of freehold the other day was truly Amazing from start to end. We worked with our advisor John C. that answered every questi experience I had at bmw of freehold the other day was truly Amazing from start to end. We worked with our advisor John C. that answered every question we had. His level of knowledge about BMW vehicles is unmatched. Aside from superior knowledge he is easy to talk to and not pushy in anyway. He found the Exact vehicle we wanted in a matter of minutes. We told him the price we wanted to put down and amount per month and he made it happen. A lot of dealerships have the manager come talk to you and say "I'm not making any money on this deal I can't go any lower " not at this dealership. You get treated like a human being not just another walking talking commission. We went to 6 different dealerships from tesla to land Rover and within minutes of sitting and talking to John we knew this was going to be our place. Our household was a lexus household for 10 years but John and the great team at BMW of freehold including Dori,Dani and Lichaa are the reason we are now BMW people and plan to be for a long long time. So if your lease is ending soon or you need another car, stop what your doing and go see John C. at BMW of freehold right now!! More
by Jonnt1030
October 29, 2020
service department is fantastic. Always in contact with me, and did a great job servicing my vehicle. Ask for Moe he is an amazing person who gets the job done correctly, with that professionalism and atte me, and did a great job servicing my vehicle. Ask for Moe he is an amazing person who gets the job done correctly, with that professionalism and attention that makes you feel confident in your repair choice.. More
by sab7072
Employees Worked With
October 28, 2020
John has always been very professional and understood what we were looking for and was able to accomplish that for me. Honestly I believe he deserves a promotion. what we were looking for and was able to accomplish that for me. Honestly I believe he deserves a promotion. More
by flaboy004
October 28, 2020
Please accept my sincere thank you for what was a most pleasant and totally satisfying experience at Freehold BMW. Working with our Sales Advisor, Monica Beierschmitt was simply beyond outstanding!! Monic pleasant and totally satisfying experience at Freehold BMW. Working with our Sales Advisor, Monica Beierschmitt was simply beyond outstanding!! Monica is a hardworking, customer-focused, and impressively knowledgeable individual who did everything necessary to make us a BMW of Freehold customer!! In our opinion, she is a true asset to your organization, deserving of the highest compliment, and deserving of recommendation to anyone looking to buy or lease a BMW. While we have previously owned numerous BMWs, this was the first from BMW of Freehold, and based on this experience, will not be the last!! We are totally satisfied to have become BMW of Freehold customers, which is largely due to the efforts put forward by Monica. All the best, Kathy and Rich More
by Rich
Employees Worked With
Monica Beierschmitt
October 26, 2020
Freehold BMW and Dominique were amazing to work with. Great deal and most important they were honest and straightforward to deal with. I highly recommend Dominique and Freehold BMW for your car purchase Great deal and most important they were honest and straightforward to deal with. I highly recommend Dominique and Freehold BMW for your car purchase More
by BobO
Employees Worked With
Frank Ghusson, Dominique Nemeth
October 25, 2020
Very pleasant experience! Mark was fantastic, no pressure, and he helped us find exactly what we were looking for. Would highly recommend, and we plan to go back when the time comes to purchase our pressure, and he helped us find exactly what we were looking for. Would highly recommend, and we plan to go back when the time comes to purchase our next vehicle! More
by Sean H
Employees Worked With
